Sao Joao Da Madeira, 3700-121,
Portugal
Asidek Technographics
Asidek Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Asidek and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 17 Asidek employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Asidek has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, FreshDesk Customer Support for Customer Support in 2022, Elastic Email API for Transactional Email in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Asidek is running and its propensity to invest more and deepen its relationship with Google , Freshworks , Acquia or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Asidek revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Asidek intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Asidek Tech Stack and Enterprise Applications
Asidek Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
Asidek implemented Google Workspace (Formerly Google G-Suite) in 2013 to provide Collaboration capabilities across the 17-employee distribution company. Google Workspace is referenced on the company website and was provisioned to centralize email, calendar, and document collaboration for core business functions.
Configuration indicates typical Google Workspace modules in use including Gmail, Google Drive, Google Docs, and Google Calendar, managed through the Google Workspace admin console with domain verification and user provisioning for the entire staff. Deployment appears organization-wide, supporting communications and operational workflows across sales, operations, and administration, with governance focused on account management, access controls, and shared drive organization.
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Asidek CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, Asidek implemented FreshDesk Customer Support to provide Customer Support for its customer service and order management functions. The FreshDesk Customer Support instance is surfaced on the company website and centralizes customer inquiries into a ticketing workflow captured from web interactions and email. For a distribution firm with 17 employees and operations in Portugal, the deployment is proportioned for a compact support team with lightweight routing and automated assignment rules.
Functional capabilities implemented align with standard Customer Support patterns, including website ticket capture via a support widget, email ticket workflows, knowledge base content for customer self service, and automation for assignment and status tracking. Operational coverage focuses on customer service and order support processes, with agents handling inbound tickets through the FreshDesk Customer Support interface. Governance is oriented around ticket lifecycle management, escalation rules, and internal support workflows to standardize responses and routing.
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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Asidek PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Elastic Email | Legacy | Elastic Email API | Transactional Email | PaaS | n/a | 2023 | 2023 |
In 2023, Asidek implemented Elastic Email API to power website messaging. The Elastic Email API is deployed on Asidek's public website at https://www.cadtech.es/, and it addresses the company’s needs within the Transactional Email category.
The implementation centers on API-driven transactional sending, leveraging Elastic Email API capabilities that are standard for Transactional Email platforms, including SMTP relay and event webhook tracking for delivery and bounce events. Configuration is executed as a server-side integration with the website backend, using API keys and request orchestration to trigger customer-facing messages.
Operational scope is focused on website-level transactional workflows and customer notifications for the distribution business. Governance is exercised through API credential management and website deployment controls, with message templates and delivery monitoring handled inside the Elastic Email API environment.
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IT Decision Makers and Key Stakeholders at Asidek
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Apps Being Evaluated by Asidek Executives
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