Bangalore, 560 025,
India
ASM Technologies LTD Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ASM Technologies LTD and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 545 ASM Technologies LTD employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ASM Technologies LTD has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2017, Google Workspace (Formerly Google G-Suite) for Collaboration in 2021, Oracle NetSuite CRM for CRM in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ASM Technologies LTD is running and its propensity to invest more and deepen its relationship with Tawk.to , Google , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ASM Technologies LTD revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ASM Technologies LTD intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, ASM Technologies LTD implemented Tawk.to on its public website. Tawk.to is a Chatbots and Conversational AI application providing a web-embedded live chat widget for real-time visitor messaging and agent-facing console access.
The deployment is delivered as a client-side script embedded in the corporate site, enabling in-browser chat sessions, visitor presence indicators, chat transcripts, and offline contact capture consistent with Chatbots and Conversational AI functionality. Operational scope emphasizes customer-facing web channels and aligns with sales and support touchpoints, with configuration centered on agent routing, canned responses, and chat history management to support service interactions and lead capture workflows.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, ASM Technologies LTD implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. ASM Technologies LTD uses Google Apps for Business on its website and adopted Google Workspace to consolidate email, document collaboration, and meeting capabilities under one vendor.
The implementation of Google Workspace (Formerly Google G-Suite) emphasized core Collaboration modules, including Gmail for corporate email, Google Drive for file storage, Google Docs and Sheets for document and spreadsheet collaboration, Google Meet for video conferencing, and Google Calendar for scheduling. Configuration work focused on domain provisioning, tenant administration through the Google Admin console, and standard collaboration controls for shared drives and access privileges.
Operational coverage targeted knowledge worker functions across the professional services organization in India, supporting internal communications, client delivery teams, and centralized IT administration. The deployment aligned the application with business functions for email continuity, collaborative document workflows, synchronous and asynchronous meetings, and centralized file management.
Governance settings were structured within Workspace administration, using role-based admin controls, account lifecycle management, and native data protection capabilities such as retention and access controls to enforce collaboration policies. ASM Technologies LTD maintained Google Workspace as the primary Collaboration layer for productivity tooling and domain-managed services.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | SAP CRM | Oracle NetSuite CRM | CRM | CRM | Direct from vendor | 2015 | 2015 |
In 2015, ASM Technologies LTD implemented Oracle NetSuite CRM in the cloud to replace SAP CRM. The CRM deployment was procured direct from vendor and targeted consolidation of customer master, lead-to-order, and case management processes across the professional services organization.
Oracle NetSuite CRM was configured to deliver core CRM capabilities including account and contact management, lead and opportunity management, case management, and sales pipeline workflows. Configuration work included role-based access controls, custom fields aligned to professional services engagements, and workflow automation for lead assignment and opportunity stage progression to standardize sales execution.
Deployment used a cloud SaaS architecture with vendor-managed hosting, consistent with Oracle NetSuite CRM multi-tenant operations. The program executed a structured migration of master data and transactional records from SAP CRM into Oracle NetSuite CRM to consolidate customer records and a single source of truth.
Governance was organized through a vendor-led implementation program with ASM establishing a cross-functional steering committee to harmonize sales stages and service workflows. Process restructuring emphasized centralized account ownership and standardized opportunity qualification criteria, and the rollout was conducted in phases to manage change and user onboarding.
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Marketing Automation | CRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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