Lublin, 20-607,
Poland
Asseco Business Solutions Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Asseco Business Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1002 Asseco Business Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Asseco Business Solutions has purchased the following applications: Czater Live Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2019, WooCommerce for eCommerce in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Asseco Business Solutions is running and its propensity to invest more and deepen its relationship with Czater , Microsoft , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Asseco Business Solutions revenues, which have grown to $77.3 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Asseco Business Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Czater | Legacy | Czater Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Asseco Business Solutions deployed Czater Live Chat on its public website. The deployment uses Czater Live Chat, classified under Chatbots and Conversational AI, to provide a web-embedded conversational interface for site visitors.
Architecturally the implementation centers on a client-side chat widget embedded in web pages, paired with Czater’s conversational engine to manage session state, message routing, and canned-response workflows. Functional modules observed include real-time messaging, template-based responses, lead capture forms within chat flows, session transcripts, and bot-to-human escalation controls for handoffs to agents. Reporting and conversation logs are maintained to support operational monitoring and conversation review.
The operational scope is focused on the Asseco Business Solutions website, addressing customer engagement, pre-sales inquiries, and basic support workflows across digital channels. Governance manifests as response playbooks and escalation rules to align conversational handling with support and sales functions, and agent routing logic for human intervention. Czater Live Chat serves as the company’s front-line Chatbots and Conversational AI interface for web-based customer interactions.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019 Asseco Business Solutions deployed Microsoft 365 as its Collaboration platform, a presence that is observable through Microsoft 365 artifacts in the company website source. The implementation centers on Microsoft 365 services such as Exchange Online, SharePoint Online, Microsoft Teams, OneDrive and the Office productivity suite, reflecting standard Collaboration capabilities for email, meetings, file storage and real time coauthoring. The Microsoft 365 tenant model implies a cloud hosted SaaS architecture managed through the Microsoft 365 admin center and service configuration panels.
The deployment supports core business functions including internal communications, document lifecycle management and employee productivity across the organization. Identity and access controls are provided via Microsoft cloud identity and Azure Active Directory functionality within Microsoft 365, enabling unified authentication and single sign on across platform services. Governance and policy enforcement are handled through Microsoft 365 compliance and security features, with administrative controls for retention, sharing and access management aligned to IT governance for Collaboration use.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2021 | 2021 |
In 2021 Asseco Business Solutions implemented WooCommerce on its public website. Asseco Business Solutions deployed WooCommerce as an eCommerce solution to support online sales, storefront management and catalog-driven customer experiences.
The implementation leverages the WooCommerce application as the customer-facing commerce layer, providing product catalog, shopping cart, checkout, pricing and basic order management capabilities typical for eCommerce platforms. Configuration work focused on catalog structure, product attributes, pricing rules and customer checkout flows to enable online ordering through the corporate website. Architecturally the solution is implemented within the company website environment and functions as the primary storefront layer for customers.
Operational scope centers on commercial and customer service functions, with IT accountable for platform maintenance and site-level security. The provided source does not specify any named backend integrations, so no specific ERP, CRM or payment processor connections are asserted. Governance and process changes would be expected to include catalog publishing workflows, order handling procedures and cross-team coordination between marketing, sales and IT to operationalize WooCommerce across the business.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation, Sales Automation | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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