Astellas US LLC
1 Astellas Way,
Northbrook, 60062-6111, IL,
United States
Northbrook, 60062-6111, IL,
United States
1 800-888-7704
Life Sciences
Astellas US LLC Technographics
Astellas US LLC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Astellas US LLC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Astellas US LLC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Astellas US LLC has purchased the following applications: SAP Concur Expense for Expense Management in 2012, FreshDesk Customer Support for Customer Support in 2019, New Relic APM for Application Performance Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Astellas US LLC is running and its propensity to invest more and deepen its relationship with SAP , Freshworks , New Relic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Astellas US LLC revenues, which have grown to $32.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Astellas US LLC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Astellas US LLC Tech Stack and Enterprise Applications
Astellas US LLC ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2012 | 2012 |
In 2012, Astellas US LLC implemented SAP Concur Expense. The deployment established SAP Concur Expense as the companys Expense Management solution for capturing and processing employee business travel and expense reports, and users enter expenses into the Concur business travel and expense management system.
The implementation focused on core expense entry and processing capabilities, including electronic receipt capture, mobile submission, automated expense report generation and configurable approval routing. Configuration included policy enforcement rules and itemization fields aligned to corporate accounting requirements, and the SAP Concur Expense application was configured to support audit trails and expense report validations typical of Expense Management workflows.
Governance was structured around role based approvals and finance owned control points to manage compliance and review cycles, with travel and finance functions operating as primary stakeholders. Operationally the deployment centralized expense submission and approval workflows through SAP Concur Expense, standardizing how employees submit travel related expenses and how finance teams validate and close expense reports.
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Astellas US LLC CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019 Astellas US LLC implemented FreshDesk Customer Support. FreshDesk Customer Support is embedded on the Astellas public website to capture and triage inbound customer and patient inquiries.
The implementation leverages core Customer Support modules, including ticketing, a knowledge base, multi channel capture for web forms and email, automation rules for routing, SLA configuration, and reporting dashboards. FreshDesk Customer Support was configured to support standard case lifecycle workflows from case creation through triage, assignment, escalation, and resolution, and to enable self service through knowledge management.
Deployment follows a web based SaaS architecture integrated with the Astellas website contact flows and email routing so web originated requests populate the FreshDesk system. Operational coverage is centered on customer facing support functions within Astellas US LLC in the United States, capturing inquiries that originate on the public site.
Governance established at rollout included formalized ticket routing rules, defined escalation paths, and documented response workflows to centralize intake and standardize case handling. Configuration governance places emphasis on knowledge base curation and SLA enforcement to maintain consistent support operations across web and email channels.
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Astellas US LLC ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2017 | 2017 |
In 2017, Astellas US LLC deployed New Relic APM to monitor its public website. The New Relic APM implementation provides Application Performance Management telemetry across the web application stack, instrumenting server side transactions, transaction traces, error analytics and browser real user monitoring to deliver end to end visibility of customer facing pages.
Operational responsibility sits with web engineering, site reliability and digital teams, who use New Relic APM data to prioritize incident triage and performance debugging. The implementation focuses on application instrumentation and monitoring of the website, aligning Application Performance Management telemetry with operational workflows and ongoing monitoring practices, and New Relic APM is referenced in the application footprint for Astellas US LLC as the primary monitoring tool for website performance.
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Astellas US LLC IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Astellas US LLC
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Vice President and Chief Financial Officer | CXO | Finance | |
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Sr Director, Americas IS | Director | Operations | |
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Senior Director, Finance Operations | Director | Finance | |
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Manager, IT Account Management | Manager | IT | |
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Assistant Director of Accounting | Director | Finance | |
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Associate Director of Operations | Director | Operations | |
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Supply Chain Operations Manager | Manager | Supply Chain | |
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Senior Vice President, International Operations | VP | Operations | |
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President, Americas Operations | CXO | Finance | |
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Associate Director, Finance Data Analytics | Director | IT | |
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Apps Being Evaluated by Astellas US LLC Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Astellas US LLC IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Astellas US LLC digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Astellas US LLC Technographics
Astellas US LLC is a Life Sciences organization based in United States,
with around 3000 employees and annual revenues of $32.00 billion.
Astellas US LLC operates a diverse technology stack with applications such as
SAP Concur Expense, FreshDesk Customer Support and New Relic APM,
covering areas like Expense Management, Customer Support and Application Performance Management.
Astellas US LLC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Freshworks and New Relic.
Astellas US LLC recently adopted applications including
FreshDesk Customer Support in 2019, New Relic APM in 2017 and Microsoft Azure Cloud Services in 2015,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Astellas US LLC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Astellas US LLC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Astellas US LLC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.