Kuala Lumpur, 57000,
Malaysia
Astro Malaysia Holdings Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Astro Malaysia Holdings and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Astro Malaysia Holdings employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Astro Malaysia Holdings has purchased the following applications: Cloudflare CDN for Content Delivery Network in 2021, Workday HCM for Core HR in 2016, Amdocs ClarifyCRM for CRM in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Astro Malaysia Holdings is running and its propensity to invest more and deepen its relationship with Cloudflare , Fastly , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Astro Malaysia Holdings revenues, which have grown to $763.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Astro Malaysia Holdings intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Cloudflare | Legacy | Cloudflare CDN | Content Delivery Network | IaaS | n/a | 2021 | 2021 | ||
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Content Delivery Network | IaaS |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Workday | Oracle PeopleSoft HCM | Workday HCM | Core HR | HCM | n/a | 2016 | 2016 | ||
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Employee Self Service | HCM |
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2016 | 2016 |
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Learning and Development | HCM |
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2017 | 2017 |
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Performance and Goal Management | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Talent Management | HCM |
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2016 | 2016 |
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Workforce Analytics | HCM |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Amdocs | Legacy | Amdocs ClarifyCRM | CRM | CRM | n/a | 2014 | 2014 | Astro Malaysia Holdings implemented Amdocs ClarifyCRM in 2014 to centralize Customer Relationship Management for its customer service and support operations. The implementation targeted the support organization based in Kuala Lumpur, Malaysia and was positioned to improve ticket handling and case visibility across business users and consultants. Amdocs ClarifyCRM was configured to support case management, ticket routing, contact management, and service workflow orchestration consistent with Customer Relationship Management deployments. Operational workflows were instrumented to capture and oversee support messages raised in SAP Solution Manager while ClarifyCRM maintained the customer-facing case lifecycle and service records. Operational coverage included the central support team and business user communities, with coordination between internal consultants and business stakeholders to drive short term engagements and long-term user satisfaction. Support staff also provided backup coverage for SAP functional areas including SD and MM, and authorization monitoring was established inside SAP ECC to track user role assignments and address audit findings. Governance and operating model changes included defined support strategies, operations plans, coaching, competency reviews, and training direction to sustain the ClarifyCRM environment. The support organization managed roughly 2000 tickets per year with fewer than 2% exceeding SLA targets, initiated authorization monitoring that resolved an external auditor issue, and executed ad-hoc Amdocs ClarifyCRM enhancement projects to refine workflows and user support processes. | |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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eCommerce | eCommerce |
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2016 | 2016 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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ERP Financial | ERP Financial Management |
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2018 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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IT Service Management | ITSM |
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2019 | 2019 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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