Aurora Travel Agency Services
Se 12 35 Buckingham St,
Surry Hills, 2010, NSW,
Australia
Surry Hills, 2010, NSW,
Australia
61 2 9252 1033
Professional Services
Aurora Travel Agency Services Technographics
Aurora Travel Agency Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Aurora Travel Agency Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Aurora Travel Agency Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aurora Travel Agency Services has purchased the following applications: Kaptio Travel for Travel Management in 2023, Microsoft 365 for Collaboration in 2019, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aurora Travel Agency Services is running and its propensity to invest more and deepen its relationship with Kaptio , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aurora Travel Agency Services revenues, which have grown to $1.3 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aurora Travel Agency Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Aurora Travel Agency Services Tech Stack and Enterprise Applications
Aurora Travel Agency Services ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kaptio | Legacy | Kaptio Travel | Travel Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Aurora Travel Agency Services implemented Kaptio Travel, a Travel Management application. The deployment targeted finance and reservations workflows for the company’s small-ship expedition operations based in Australia.
The implementation included Kaptio Pay, the Kaptio payment module, alongside Kaptio Travel to consolidate payment gateways and streamline bookings and reconciliation processes. Configuration emphasis was placed on payment orchestration, booking to payment linkage, and automated reconciliation routines consistent with Travel Management functionality.
Operational coverage focused on reservations teams and finance functions, consolidating payment flows to reduce manual reconciliation and booking administration. The deployment leveraged Kaptio Travel’s native payments and booking modules to centralize transaction records and support expedition-focused booking workflows.
According to vendor case commentary, the finance and payments-focused deployment delivered a ~50% productivity improvement for reservations teams and reduced reconciliation workload. Kaptio Travel and Kaptio Pay were positioned as the central applications for payments and booking operations within Aurora Travel Agency Services’ Travel Management footprint.
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Aurora Travel Agency Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Aurora Travel Agency Services implemented Microsoft 365 to support Collaboration across its 30 employee professional services firm. Microsoft 365 is deployed as a cloud-first collaboration platform and is surfaced on the company website, indicating the vendor suite is used for web-facing communications and internal collaboration workflows.
The implementation centers on core Collaboration capabilities in Microsoft 365, including cloud email and calendaring, document storage and sharing, and real-time teamwork functionality, applied to booking operations and customer communications. Operational coverage is company wide, supporting sales, customer service, and back office functions, with governance oriented to centralized account provisioning and document access controls consistent with small business collaboration practices.
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Aurora Travel Agency Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, Aurora Travel Agency Services deployed Hotjar across its public website to capture behavioral analytics and on-site qualitative feedback. Aurora Travel Agency Services implemented Hotjar to support Customer Experience initiatives, instrumenting page-level heatmaps and session recordings to analyze visitor journeys and booking touch points.
The deployment used the Hotjar JavaScript snippet embedded site-wide, with standard Hotjar modules enabled including heatmaps, session recordings, conversion funnels, and on-page surveys and feedback polls. Operational coverage focused on the customer facing website and directly impacted marketing, UX and customer service workflows where recordings and survey responses feed iterative content and booking flow adjustments. Governance was applied through role based admin access and sampling controls to manage data collection, with Hotjar configured for centralized access to session data and aggregated heatmap reports appropriate for a 30 person professional services firm.
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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Aurora Travel Agency Services ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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Aurora Travel Agency Services PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Aurora Travel Agency Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Aurora Travel Agency Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Aurora Travel Agency Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Aurora Travel Agency Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Aurora Travel Agency Services digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Aurora Travel Agency Services Technographics
Aurora Travel Agency Services is a Professional Services organization based in Australia,
with around 30 employees and annual revenues of $1.3 million.
Aurora Travel Agency Services operates a diverse technology stack with applications such as
Kaptio Travel, Microsoft 365 and Hotjar,
covering areas like Travel Management, Collaboration and Customer Experience.
Aurora Travel Agency Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Kaptio, Microsoft and Contentsquare.
Aurora Travel Agency Services recently adopted applications including
Kaptio Travel in 2023, Microsoft Clarity in 2022 and Intuit Mailchimp Mandrill in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Aurora Travel Agency Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Aurora Travel Agency Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Aurora Travel Agency Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.