Australian Administration Services Pty Limited
Rhodes Corporate Park 1A Homebush Bay Drive,
Rhodes, 2138, NSW,
Australia
Rhodes, 2138, NSW,
Australia
61 2 8571 5000
Professional Services
Australian Administration Services Pty Limited Technographics
Australian Administration Services Pty Limited Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Australian Administration Services Pty Limited and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Australian Administration Services Pty Limited employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Australian Administration Services Pty Limited has purchased the following applications: Microsoft 365 for Collaboration in 2017, Genesys Outbound Engagement for Customer Engagement in 2012, New Relic APM for Application Performance Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Australian Administration Services Pty Limited is running and its propensity to invest more and deepen its relationship with Microsoft , Genesys , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Australian Administration Services Pty Limited revenues, which have grown to $130.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Australian Administration Services Pty Limited intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Australian Administration Services Pty Limited Tech Stack and Enterprise Applications
Australian Administration Services Pty Limited Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017 Australian Administration Services Pty Limited implemented Microsoft 365 as its enterprise Collaboration platform. The public website shows Microsoft 365 in use, indicating the deployment is surfaced to external stakeholders and integrated into web-facing collaboration or content delivery features.
The Microsoft 365 implementation centers on core Collaboration capabilities, including Exchange Online for email, SharePoint Online for intranet and document management, OneDrive for Business for user file sync, and Microsoft Teams for real time collaboration. Configuration work focused on mailbox hosting, intranet content structure, file synchronization policies, and team collaboration spaces to support professional services workflows.
Operational coverage spans corporate functions such as client services, finance, HR, and IT across the companys Australian operations and its roughly 2000 employees. The deployment is positioned as the primary Collaboration layer for internal communication, document sharing, and cross functional teamwork.
Governance is organized around tenant level administration, role based access control, access and content governance policies, and user provisioning workflows to manage accounts and content lifecycle. The narrative aligns Australian Administration Services Pty Limited Microsoft 365 Collaboration with standard enterprise collaboration controls and governance typical for mid market professional services organizations.
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Australian Administration Services Pty Limited CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Outbound Engagement | Customer Engagement | CRM | n/a | 2012 | 2012 |
In 2012, Australian Administration Services Pty Limited implemented Genesys Outbound Engagement as a SaaS deployment to introduce new outbound customer service capabilities into its Service centre. The deployment targeted Contact Centre operations and agent workflows, positioning Genesys Outbound Engagement within the company Customer Engagement stack to support outbound dialing and live agent calling functionality.
The implementation centered on the Genesys outbound dialler suite and a new softphone function, configured to run as a cloud delivered outbound dialler and agent desktop telephony interface. The program included full risk management across all aspects of the project management lifecycle, and rollout governance emphasized operational readiness for Service centre teams, changes to agent call handling, and configuration of campaign level dialing behavior and agent softphone workflows.
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Marketing Automation | CRM |
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2017 | 2017 |
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Australian Administration Services Pty Limited ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2019 | 2019 |
In 2019, Australian Administration Services Pty Limited deployed New Relic APM to instrument its public website and establish continuous Application Performance Management for customer-facing web services. The New Relic APM deployment is positioned as the primary application monitoring layer for the website, providing visibility into server-side application behavior and web transaction performance.
The New Relic APM implementation was configured with server-side agent instrumentation to capture transaction traces, error analytics, response-time metrics, and health indicators, paired with purpose-built dashboards for real-time operational visibility. Configuration emphasized transaction-level tracing, error capture and aggregation, and time-series performance metrics consistent with Application Performance Management practices, enabling rapid diagnostic workflows and root-cause analysis.
Operational coverage centers on the website and the engineering, QA, and IT operations teams that support web delivery, with monitoring feeds used for incident identification and remediation. Governance work focused on standardizing which transactions are instrumented, defining alerting thresholds and notification responsibilities, and embedding APM dashboards into support and release management processes to improve observability and troubleshooting.
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IT Service Management | ITSM |
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2020 | 2020 |
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Australian Administration Services Pty Limited IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Digital Workspace | IaaS |
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2015 | 2015 |
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Australian Administration Services Pty Limited CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Australian Administration Services Pty Limited
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Apps Being Evaluated by Australian Administration Services Pty Limited Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Australian Administration Services Pty Limited IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Australian Administration Services Pty Limited digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Australian Administration Services Pty Limited Technographics
Australian Administration Services Pty Limited is a Professional Services organization based in Australia,
with around 2000 employees and annual revenues of $130.0 million.
Australian Administration Services Pty Limited operates a diverse technology stack with applications such as
Microsoft 365, Genesys Outbound Engagement and New Relic APM,
covering areas like Collaboration, Customer Engagement and Application Performance Management.
Australian Administration Services Pty Limited has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Genesys and New Relic.
Australian Administration Services Pty Limited recently adopted applications including
Atlassian Jira Service Desk in 2020, New Relic APM in 2019 and Microsoft 365 in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Australian Administration Services Pty Limited’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Australian Administration Services Pty Limited’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Australian Administration Services Pty Limited technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.