List of Genesys Outbound Engagement Customers
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Since 2010, our global team of researchers has been studying Genesys Outbound Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesys Outbound Engagement for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesys Outbound Engagement for Customer Engagement include: Grupo Omnilife, a Mexico based Retail organisation with 3500 employees and revenues of $344.0 million, Australian Administration Services Pty Limited, a Australia based Professional Services organisation with 2000 employees and revenues of $130.0 million, Compare The Market Pty Ltd, a Australia based Insurance organisation with 200 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Genesys Outbound Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Genesys Outbound Engagement customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Australian Administration Services Pty Limited | Professional Services | 2000 | $130M | Australia | Genesys | Genesys Outbound Engagement | Customer Engagement | 2012 | n/a |
In 2012, Australian Administration Services Pty Limited implemented Genesys Outbound Engagement as a SaaS deployment to introduce new outbound customer service capabilities into its Service centre. The deployment targeted Contact Centre operations and agent workflows, positioning Genesys Outbound Engagement within the company Customer Engagement stack to support outbound dialing and live agent calling functionality.
The implementation centered on the Genesys outbound dialler suite and a new softphone function, configured to run as a cloud delivered outbound dialler and agent desktop telephony interface. The program included full risk management across all aspects of the project management lifecycle, and rollout governance emphasized operational readiness for Service centre teams, changes to agent call handling, and configuration of campaign level dialing behavior and agent softphone workflows.
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Compare The Market Pty Ltd | Insurance | 200 | $50M | Australia | Genesys | Genesys Outbound Engagement | Customer Engagement | 2018 | n/a |
Compare The Market Pty Ltd implemented Genesys Outbound Engagement in 2018 to support outbound telephony and customer outreach within its insurance operations, assigned to the Customer Engagement category. The deployment targeted the company contact centre environment in Australia and used Genesys Outbound Dialling software as the core outbound engine.
The implementation focused on outbound campaign orchestration, list management, dialing mode configuration and agent scripting, with built in disposition codes and automated call sequencing. Genesys Outbound Engagement was configured to enforce compliance controls such as do not call suppression, scheduled calling windows and call recording flags while providing agents with integrated scripts and disposition workflows.
Architecturally the solution was deployed to link outbound dialing control with Compare The Market's customer records and agent desktops, enabling synchronized contact lists and real time call status updates. Telephony routing and carrier connectivity were handled through the platform to drive high volume outbound sessions while maintaining centralized campaign telemetry and reporting for operations teams.
Governance emphasized strict adherence to compliance, with operational policies for consent capture, call time restrictions, record retention and audit trails embedded in campaign configurations. Rollout included phased adoption by contact centre teams, documented operational playbooks and agent training focused on compliant outbound engagement practices.
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Grupo Omnilife | Retail | 3500 | $344M | Mexico | Genesys | Genesys Outbound Engagement | Customer Engagement | 2015 | TOGA |
In 2015, Grupo Omnilife implemented Genesys Outbound Engagement to strengthen its Customer Engagement capabilities, partnering with TOGA for the deployment. The initiative targeted outbound sales and affiliate recovery campaigns in support of Omnilife’s multi-level distribution model and aimed to add prioritization, scalability, and high availability to contact center operations.
The implementation included Genesys Outbound Engagement and Interaction analytics as core modules, with configuration of business rules to prioritize outbound contacts and automate campaign workflows. Real-time and historical visibility into contact center operations was instrumented to enable workload management, campaign prioritization, and supervisor dashboards, while agent-facing tools were provisioned to streamline outbound dialing and contact handling.
Deployment integrated Genesys Outbound Engagement with Omnilife’s existing communication infrastructure and broadened multi-channel and mobile interaction support for contact center staff. Operational coverage focused on customer care, sales outreach, and affiliate recovery processes, and the Genesys Business Consulting team analyzed end-to-end customer and affiliate journeys to inform process design and system configuration, with TOGA executing implementation tasks.
Governance changes established business rule management and new workflow structures for campaign prioritization and agent supervision. Outcomes documented by the vendor included a 20% increase in agent productivity, a 25% increase in customer retention, higher contact rates, improved sales conversion, reduced handling times, and a positive return on investment within seven months.
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Buyer Intent: Companies Evaluating Genesys Outbound Engagement
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