AustralianSuper
Lonsdale St,
Melbourne, 3000, VIC,
Australia
Melbourne, 3000, VIC,
Australia
61 1300 300 273
Banking and Financial Services
AustralianSuper Technographics
AustralianSuper Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AustralianSuper and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 AustralianSuper employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AustralianSuper has purchased the following applications: Oracle Fusion Cloud Financials Accounts Payable for AP Automation in 2021, Oracle Cloud HCM for Core HR in 2018, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AustralianSuper is running and its propensity to invest more and deepen its relationship with Oracle , National Australia Bank , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AustralianSuper revenues, which have grown to $16.61 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AustralianSuper intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AustralianSuper Tech Stack and Enterprise Applications
AustralianSuper ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Fusion Cloud Financials Accounts Payable | AP Automation | ERP | n/a | 2021 | 2021 |
In 2021, AustralianSuper implemented Oracle Fusion Cloud Financials Accounts Payable as its AP Automation solution. The deployment focused on the finance organization, notably the accounts payable team in Melbourne, supporting department level financial controls and preparation of reporting for executive and board review.
Configuration centered on accounts payable invoice processing, automated invoice matching and approval workflows, electronic payment processing, vendor master verification, corporate card administration and reconciliations that feed the general ledger. Oracle Fusion Cloud Financials Accounts Payable was used to instrument exception handling and supplier query workflows consistent with AP Automation functional patterns.
Day to day operations documented in internal role notes show a team leader and three accounts payable officers managing the end to end accounts payable process flow using Oracle, monitoring payments and expenditures across payroll, purchase orders, invoices and statements. Staff activities included reconciling payable reports generated by the system to ensure amounts paid are accurate and correctly captured in the general ledger, responding to supplier and internal staff queries, and verifying vendor details and performing checks.
Governance and process controls emphasized coding and approvals within set timeframes, administration of corporate credit cards, and maintaining department level accounting processes and reconciliations in support of financial reporting. Operationalization was centered on the Melbourne finance function, with finance analysts using the Oracle application to maintain controls and reporting at department and executive levels.
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ERP Financial | ERP |
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2018 | 2019 |
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Expense Management | ERP |
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2018 | 2018 |
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AustralianSuper HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2018 | 2019 |
In 2018, AustralianSuper implemented Oracle Cloud HCM as part of an Oracle Fusion Cloud suite rollout across finance, HR and procurement. The deployment targeted Core HR capabilities and centralized employee records, role and position management, and onboarding workflows to support HR and payroll functions.
Configuration work for Oracle Cloud HCM focused on role mapping, security model alignment, and process-driven HR transactions, with emphasis on configuring approval flows and change-of-status automation consistent with Core HR functional patterns. The implementation included development of learning and support materials, including videos, to support capability adoption and standardize operational procedures.
Integrations were executed within the Fusion Cloud suite to align Oracle Cloud HCM with finance and procurement modules, and the program ensured that external vendors and other third-party users were included in the support model. Operational coverage extended across HR, payroll, procurement and finance stakeholders, and Super user networks were established across each workstream to provide ongoing first-line support and knowledge transfer.
Governance and rollout were driven by a dedicated Change Manager working closely with the Program Director, who executed a detailed stakeholder management plan, identified impacts to jobs, roles and tasks, and developed comprehensive action plans to transition people to new ways of working. The program delivered a communications plan, structured training approach, and a go live support model to ensure users and external parties were appropriately supported during and after cutover.
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Recruiting | HCM |
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2021 | 2021 |
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AustralianSuper AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, AustralianSuper deployed LivePerson Conversational Cloud on their website to provide member-facing conversational capabilities. The LivePerson Conversational Cloud integration delivers Chatbots and Conversational AI functionality to support digital member engagement and frontline inquiry handling on the AustralianSuper site.
The implementation focuses on web-embedded conversational interfaces using natural language understanding, intent classification, scripted dialog flows, real-time messaging and session orchestration with escalation to human advisors. Functional modules implemented align with Chatbots and Conversational AI workflows, including automated routing, persistent session context, dialog management and analytics instrumentation for conversation monitoring.
Operational ownership is concentrated in member services and digital experience teams, using the website channel to field and triage member inquiries while maintaining ongoing model tuning and conversational governance processes. The scope described is website-centric and centered on member support workflows, with governance and content-management processes established to manage intents, handoffs and continuous improvement.
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AustralianSuper Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Event Management | Collaboration |
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2015 | 2015 |
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AustralianSuper Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2011 | 2011 |
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AustralianSuper SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2018 | 2018 |
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AustralianSuper CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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AustralianSuper ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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AustralianSuper Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2021 | 2021 |
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Portfolio and Investment Risk Management | Investment Management |
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2021 | 2021 |
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AustralianSuper PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2018 | 2018 |
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Project Portfolio Management | PPM |
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2016 | 2016 |
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AustralianSuper Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2018 | 2019 |
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AustralianSuper TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2022 | 2022 |
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AustralianSuper PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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AustralianSuper IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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AustralianSuper CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EMM / MDM / MAM | CyberSecurity |
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2019 | 2020 |
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IT Decision Makers and Key Stakeholders at AustralianSuper
| First Name | Last Name | Title | Function | Department | Phone | |
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IT Change Manager | Manager | IT | |
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Senior Procurement Manager | Manager | Procurement | |
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Finance Manager Operational Accounting | Manager | Finance | |
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CEO | CXO | Finance | |
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Executive Assistant to Group Executive | Manager | Finance | |
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Group Executive, Finance and Operations | Manager | Finance | |
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Group Executive, People and Culture | CXO | HR | |
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CIO | CXO | Finance | |
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Head Of Operations | Director | Finance | |
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Chief Technology Officer | CXO | IT | |
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Chief Financial Officer | CXO | Finance | |
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Strategic Sourcing Manager | Manager | Procurement | |
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Finance Business Partner | Manager | Finance | |
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Finance Manager, Financial Control | Manager | Finance | |
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Manager - Strategic Finance | Manager | Finance | |
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Principal - Financial Control & Regulatory Reporting | Director | Finance | |
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Senior Manager Strategic Sourcing | Manager | Procurement | |
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Manager, Procure to Pay | Manager | Procurement | |
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Principal, Business Process Management, Finance & Operations | Director | Finance | |
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Chief Investment Officer | CXO | Investment | |
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Head of Enterprise Operations | Director | Investment | |
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Head of Asset Management, Real Assets | Director | Investment | |
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Manager, Program Management Office (PMO) | Manager | Operations | |
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PMO Lead | Manager | Operations | |
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Transformation Director | Director | Operations | |
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Senior Manager, Project Assurance | Manager | Operations | |
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Project Quality Manager | Manager | Operations | |
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Head of Investment Platforms | Director | Investment | |
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Apps Being Evaluated by AustralianSuper Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AustralianSuper IT executives and key decision makers. This section highlights AustralianSuper's latest recorded technology evaluations, including ServiceNow Governance, Risk, and Compliance (GRC) for Governance, Risk and Compliance on 2025-08-13 and Legacy for Legacy System on 2025-06-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AustralianSuper digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-08-13 | AustralianSuper | Evaluated | ServiceNow | ServiceNow Governance, Risk, and Compliance (GRC) | Governance, Risk and Compliance | TRM |
| 2025-06-25 | AustralianSuper | Evaluated | Legacy Vendor | Legacy | Legacy System | Legacy |
FAQ - APPS RUN THE WORLD AustralianSuper Technographics
AustralianSuper is a Banking and Financial Services organization based in Australia,
with around 1500 employees and annual revenues of $16.61 billion.
AustralianSuper operates a diverse technology stack with applications such as
Oracle Fusion Cloud Financials Accounts Payable, Oracle Cloud HCM and LivePerson Conversational Cloud,
covering areas like AP Automation, Core HR and Chatbots and Conversational AI.
AustralianSuper has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and LivePerson.
AustralianSuper recently adopted applications including
NASDAQ Calypso Treasury & Liquidity in 2022, Oracle Fusion Cloud Financials Accounts Payable in 2021 and Oracle Cloud HCM Recruiting in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AustralianSuper’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AustralianSuper’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AustralianSuper technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.