Nashville, 37210, TN,
United States
Autymate Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Autymate and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 18 Autymate employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Autymate has purchased the following applications: Userback Platform for Customer Experience in 2023, New Relic APM for Application Performance Management in 2018, Phusion Passenger for Apps Development in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Autymate is running and its propensity to invest more and deepen its relationship with Userback , Intercom , New Relic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Autymate revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Autymate intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Userback | Legacy | Userback Platform | Customer Experience | CRM | n/a | 2023 | 2023 |
In 2023 Autymate deployed Userback Platform to centralize reseller and end-customer feedback for its automation platform in the United States, aligning the implementation with its Customer Experience function and the needs of support and product teams. The Userback Platform was configured to capture contextual feedback directly from resellers and customers, converting fragmented email threads into structured tickets that include screenshots and metadata to preserve reproduction details and triage context.
The implementation focused on feedback capture, contextual ticket creation, and routing into support and product workflows, improving visibility across customer success and engineering. Outcomes reported by Autymate include an increase in actionable feedback of approximately 4x, bug resolution speed improvements of about 60 percent, and a rise in first-contact resolution to approximately 85 percent, outcomes that were achieved by replacing ad hoc communication with standardized feedback records in Userback Platform.
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Customer Support | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phusion | Legacy | Phusion Passenger | Apps Development | PaaS | n/a | 2018 | 2018 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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