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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Autymate Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Userback Legacy Userback Platform Customer Experience CRM n/a 2023 2023
In 2023 Autymate deployed Userback Platform to centralize reseller and end-customer feedback for its automation platform in the United States, aligning the implementation with its Customer Experience function and the needs of support and product teams. The Userback Platform was configured to capture contextual feedback directly from resellers and customers, converting fragmented email threads into structured tickets that include screenshots and metadata to preserve reproduction details and triage context. The implementation focused on feedback capture, contextual ticket creation, and routing into support and product workflows, improving visibility across customer success and engineering. Outcomes reported by Autymate include an increase in actionable feedback of approximately 4x, bug resolution speed improvements of about 60 percent, and a rise in first-contact resolution to approximately 85 percent, outcomes that were achieved by replacing ad hoc communication with standardized feedback records in Userback Platform.
Customer Support CRM 2018 2018
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
New Relic Legacy New Relic APM Application Performance Management ITSM n/a 2018 2018
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Phusion Legacy Phusion Passenger Apps Development PaaS n/a 2018 2018
IT Decision Makers and Key Stakeholders at Autymate
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Autymate Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Autymate Technographics

Autymate is a Professional Services organization based in United States, with around 18 employees and annual revenues of $2.0 million.

Autymate operates a diverse technology stack with applications such as Userback Platform, New Relic APM and Phusion Passenger, covering areas like Customer Experience, Application Performance Management and Apps Development.

Autymate has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Userback, New Relic and Phusion.

Autymate recently adopted applications including Userback Platform in 2023, Intercom in 2018 and New Relic APM in 2018, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Autymate’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Autymate’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Autymate technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.