List of Userback Platform Customers
Brisbane, 4123, QLD,
Australia
Since 2010, our global team of researchers has been studying Userback Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Userback Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Userback Platform for Customer Experience include: Tomorrow.io, a United States based Professional Services organisation with 250 employees and revenues of $25.0 million, Vision 6, a Australia based Distribution organisation with 17 employees and revenues of $2.0 million, Autymate, a United States based Professional Services organisation with 18 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Userback Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Userback Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Autymate | Professional Services | 18 | $2M | United States | Userback | Userback Platform | Customer Experience | 2023 | n/a |
In 2023 Autymate deployed Userback Platform to centralize reseller and end-customer feedback for its automation platform in the United States, aligning the implementation with its Customer Experience function and the needs of support and product teams. The Userback Platform was configured to capture contextual feedback directly from resellers and customers, converting fragmented email threads into structured tickets that include screenshots and metadata to preserve reproduction details and triage context.
The implementation focused on feedback capture, contextual ticket creation, and routing into support and product workflows, improving visibility across customer success and engineering. Outcomes reported by Autymate include an increase in actionable feedback of approximately 4x, bug resolution speed improvements of about 60 percent, and a rise in first-contact resolution to approximately 85 percent, outcomes that were achieved by replacing ad hoc communication with standardized feedback records in Userback Platform.
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Tomorrow.io | Professional Services | 250 | $25M | United States | Userback | Userback Platform | Customer Experience | 2024 | n/a |
In 2024, Tomorrow.io deployed the Userback Platform in its web application as a Customer Experience solution to capture contextual weather-related feedback for product, science, and customer-success teams in the United States. The deployment targeted in-app feedback capture and rapid operationalization across cross-functional teams to surface weather-driven issues directly from end users.
The Userback Platform implementation emphasized contextual feedback capture and automated routing, using no-code configuration to attach weather context to submissions and enable rapid triage by downstream teams. The no-code integration was operational within hours, minimizing implementation lift and allowing configuration of routing behaviors and feedback fields without engineering changes.
Automations were configured to distribute captured feedback into Slack and into product tools, creating an integrated feedback-to-ticket flow that improved capture and assign workflows for product, science, and customer-success functions. This automated distribution improved capture and assign workflows and accelerated response and triage times as teams received contextual reports directly in their collaboration and product systems.
Rollout used a low-touch, no-code approach that prioritized workflow rules and ownership models across product, science, and customer-success, enabling fast adoption within the United States operational scope. Governance focused on routing policies and inbox ownership to keep triage processes consistent while preserving traceable feedback flows through the Userback Platform.
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Vision 6 | Distribution | 17 | $2M | Australia | Userback | Userback Platform | Customer Experience | 2024 | n/a |
In 2024, Vision6 implemented the Userback Platform to centralize customer feedback across its website and web app. The Userback Platform served as the Customer Experience solution to capture screenshots, annotations and session context, making frontline user reports actionable for product and marketing teams in the APAC region. The implementation consolidated feedback into a single feedback stream and embedded capture on web touchpoints to improve signal to noise for product and marketing workflows.
Operationally the deployment focused on product and marketing functions, delivering structured submission metadata and visual context to accelerate triage and issue reproduction. Governance moved to a centralized feedback review process with annotated items routed into existing prioritization workflows, creating a single source of truth for customer reports. The change reduced weekly feedback review time from hours to minutes, cutting processing by approximately 94 percent.
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