AVIOS
Astral Towers, Betts Way,
Crawley, RH10 9XY,
United Kingdom
Crawley, RH10 9XY,
United Kingdom
44 34 4493-3349
Transportation
AVIOS Technographics
AVIOS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AVIOS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 434 AVIOS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AVIOS has purchased the following applications: NICE IEX Workforce Management for Workforce Management in 2014, Boldchat for Chatbots and Conversational AI in 2014, Tableau for Analytics and BI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AVIOS is running and its propensity to invest more and deepen its relationship with Nice Systems , Genesys , Tableau Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AVIOS revenues, which have grown to $468.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AVIOS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AVIOS Tech Stack and Enterprise Applications
AVIOS HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nice Systems | Legacy | NICE IEX Workforce Management | Workforce Management | HCM | n/a | 2014 | 2014 |
In 2014, AVIOS implemented NICE IEX Workforce Management to centralize planning and scheduling for its contact center and back office operations. The Workforce Management deployment focused on using NICE IEX Workforce Management and IEX TotalView capabilities to standardize schedules, forecasting and adherence across teams moved into the WFM environment.
The implementation emphasized schedule creation and maintenance, including schedule alleviation rules for specific tasks and a new leave request process for back office teams. Configuration work included operational schedules, shift templates and roster management consistent with Workforce Management functional workflows, and the team maintained process maps to document operational rules and exceptions.
Integrations and operational coverage included first line support after an Avaya Aura telephony upgrade, leveraging IVR and CTI understanding to align WFM schedules to telephony routing, and close collaboration with the Management Information team for post change reporting. Webform and FAQ analysis was used to reduce inbound volume to alternative channels, and migration activities explicitly moved Back Office teams onto IEX TotalView as part of the rollout.
Governance and rollout followed formal change management and business readiness practices, with the author chairing monthly Improvements and Efficiency panels to drive action plans and tracking post change outcomes. The program produced at least one documented operational outcome, the introduction of a new leave request process that reduced SLA for leave handling from 3 days to 1 day.
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AVIOS AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Boldchat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014 AVIOS implemented Boldchat to establish a persistent web chat channel within its UK member support operations. Boldchat was deployed as the primary web chat platform under the Chatbots and Conversational AI category, servicing a Warrington based contact centre staffed by approximately 250 FTE where roughly one tenth of agents comprised the multimedia web centre. The rollout concentrated on agent assisted messaging, real time chat routing, and integrating chat into existing contact centre workflows for Avios Group, AGL Ltd UK member support.
Boldchat was integrated with ExactTarget SocialEngage, IBM Unica CRM, Avaya Aura Voice and Multi Channel system, and IEX Total View to unify chat with social monitoring, CRM case management, voice channel state, and workforce management. Integration work aligned Boldchat session handling with IBM Unica CRM for case linking, synchronized presence and routing with Avaya Aura for multichannel agent allocation, and brought social signals from ExactTarget SocialEngage into multimedia queues while IEX Total View supported scheduling for the multimedia web centre. Operational coverage remained focused on UK member support, with configuration and governance centered on centralizing web chat handling inside the multimedia web centre, formalizing chat routing policies, and instrumenting CRM case creation workflows to fit existing contact centre processes.
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AVIOS Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tableau Software | Legacy | Tableau | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, AVIOS implemented Tableau to centralize campaign analytics and reporting as part of its Analytics and BI program. The deployment supported the Avios Innovation Team in measuring employee-driven idea generation and aligning insights to the company objectives of improving customer experience, increasing speed and agility, and expanding use of big data.
Tableau was configured to deliver interactive dashboards and self-service visualizations that tracked campaign activity, idea status, and sponsorship progression. The implementation emphasized operational reporting and exploratory analytics capabilities typical of Analytics and BI platforms, enabling nontechnical stakeholders to filter and analyze submissions and engagement trends.
The Tableau deployment ingested campaign signals originating from Microsoft Yammer and the Sideways 6 idea management platform, reflecting a workflow where ideas posted to the Yammer group were picked up by Sideways 6 and surfaced for analytics. Operational coverage focused on the employee innovation campaign labeled Light the Bulb, with data flows oriented around idea submissions, categorization, and sponsorship status for visibility across the organization.
Governance and rollout followed a timeboxed campaign model, running over a 5 week period and designed to socialize idea generation through physical stimuli and social collaboration. Outcomes explicitly reported from the campaign included 89 ideas submitted, 12 ideas sponsored, and 500 engaged employees, with Tableau used to visualize those results and support decision making by the Avios Innovation Team.
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AVIOS Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2015 | 2015 |
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PBX, VoiP and Phone Systems | Collaboration |
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2014 | 2014 |
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AVIOS CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2012 | 2012 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Loyalty | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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AVIOS ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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AVIOS PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2019 | 2019 |
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AVIOS PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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AVIOS IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at AVIOS
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head of Customer Contact Centres | Director | Customer Service | |
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Head of Product, Customer Experience and Loyalty | Director | Customer Service | |
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Contact Centre Business Improvement Executive | CXO | Customer Service | |
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Customer Success Manager | Manager | Customer Service | |
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Sales & Operations Manager | Manager | Sales | |
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Chief Customer Officer | CXO | Customer Service | |
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Head of Loyalty Marketing and Brand | Director | Marketing | |
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Marketing Strategy & Planning Manager - Travel | Manager | Marketing | |
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Head of Enterprise Sales, Retail Partnerships and Loyalty Programs | Director | Marketing | |
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Apps Being Evaluated by AVIOS Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AVIOS IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AVIOS digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD AVIOS Technographics
AVIOS is a Transportation organization based in United Kingdom,
with around 434 employees and annual revenues of $468.0 million.
AVIOS operates a diverse technology stack with applications such as
NICE IEX Workforce Management, Boldchat and Tableau,
covering areas like Workforce Management, Chatbots and Conversational AI and Analytics and BI.
AVIOS has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Nice Systems, Genesys and Tableau Software.
AVIOS recently adopted applications including
Slack Connect in 2022, Akamai CDN in 2022 and Atlassian Jira Service Desk in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AVIOS’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AVIOS’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AVIOS technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.