List of Boldchat Customers
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Since 2010, our global team of researchers has been studying Boldchat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Boldchat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Boldchat for Chatbots and Conversational AI include: TUI United Kingdom, a United Kingdom based Leisure and Hospitality organisation with 11000 employees and revenues of $3.50 billion, Dyson UK, a United Kingdom based Manufacturing organisation with 3500 employees and revenues of $1.20 billion, Yodel, a United Kingdom based Transportation organisation with 3215 employees and revenues of $714.0 million, AVIOS, a United Kingdom based Transportation organisation with 434 employees and revenues of $468.0 million, Avis UK, a United Kingdom based Professional Services organisation with 328 employees and revenues of $198.0 million and many others.
Contact us if you need a completed and verified list of companies using Boldchat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Boldchat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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AVIOS | Transportation | 434 | $468M | United Kingdom | Genesys | Boldchat | Chatbots and Conversational AI | 2014 | n/a | In 2014 AVIOS implemented Boldchat to establish a persistent web chat channel within its UK member support operations. Boldchat was deployed as the primary web chat platform under the Chatbots and Conversational AI category, servicing a Warrington based contact centre staffed by approximately 250 FTE where roughly one tenth of agents comprised the multimedia web centre. The rollout concentrated on agent assisted messaging, real time chat routing, and integrating chat into existing contact centre workflows for Avios Group, AGL Ltd UK member support. Boldchat was integrated with ExactTarget SocialEngage, IBM Unica CRM, Avaya Aura Voice and Multi Channel system, and IEX Total View to unify chat with social monitoring, CRM case management, voice channel state, and workforce management. Integration work aligned Boldchat session handling with IBM Unica CRM for case linking, synchronized presence and routing with Avaya Aura for multichannel agent allocation, and brought social signals from ExactTarget SocialEngage into multimedia queues while IEX Total View supported scheduling for the multimedia web centre. Operational coverage remained focused on UK member support, with configuration and governance centered on centralizing web chat handling inside the multimedia web centre, formalizing chat routing policies, and instrumenting CRM case creation workflows to fit existing contact centre processes. | |
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Avis UK | Professional Services | 328 | $198M | United Kingdom | Genesys | Boldchat | Chatbots and Conversational AI | 2017 | n/a | In 2017 Avis UK deployed Boldchat as a Chatbots and Conversational AI solution on its public website to support online customer interactions. The Boldchat deployment was implemented as a web-embedded chat widget, providing session-based live chat, scripted conversational flows, and automated routing logic consistent with Chatbots and Conversational AI capabilities. Deployment scope centered on FAQ and customer support web pages for the UK market, aligning the Boldchat instance with customer service and online support functions. Governance emphasized content and script management, session logging for agent review, and configuration of proactive chat triggers, and vendor records indicate Genesys as the associated vendor for the Boldchat deployment. This positions Avis UK Boldchat Chatbots and Conversational AI to serve customer service and online engagement workflows. | |
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Dyson UK | Manufacturing | 3500 | $1.2B | United Kingdom | Genesys | Boldchat | Chatbots and Conversational AI | 2016 | n/a | In 2016, Dyson UK deployed Boldchat from Genesys on its public website to provide web-based customer engagement within the Chatbots and Conversational AI category. Dyson UK implemented Boldchat to support customer service and product support workflows, positioning the application as the company’s primary website chat interface for handling visitor inquiries and routing requests to support teams. The deployment centered on a browser-embedded chat widget and an agent console to manage synchronous and asynchronous conversations across the corporate site. Configuration and operational setup emphasized standard Chatbots and Conversational AI capabilities, including scripted responses and knowledge driven reply templates, session routing to human agents, chat transcripts, and controlled session handoff between automated flows and agents. Operational coverage focused on Dyson UK customer service teams managing product inquiries and escalations, with governance defined through response templates, escalation rules, agent usage policies, and conversational logging. Boldchat was instrumented to capture interaction metadata and transcripts to support quality assurance and to inform ongoing adjustments to conversational scripts and agent workflows. | |
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Professional Services | 115 | $29M | United Kingdom | Genesys | Boldchat | Chatbots and Conversational AI | 2015 | n/a |
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Professional Services | 200 | $20M | Australia | Genesys | Boldchat | Chatbots and Conversational AI | 2016 | n/a |
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Leisure and Hospitality | 11000 | $3.5B | United Kingdom | Genesys | Boldchat | Chatbots and Conversational AI | 2019 | n/a |
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Transportation | 3215 | $714M | United Kingdom | Genesys | Boldchat | Chatbots and Conversational AI | 2019 | n/a |
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Buyer Intent: Companies Evaluating Boldchat
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