Avon
777 3rd Ave,
New York, 10017, NY,
United States
New York, 10017, NY,
United States
1 212-282-5000
Consumer Packaged Goods
Avon Technographics
Avon Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Avon and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 31000 Avon employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Avon has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2013, Culture Amp for Employee Experience in 2015, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Avon is running and its propensity to invest more and deepen its relationship with SAP , Oracle , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Avon revenues, which have grown to $6.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Avon intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Avon Tech Stack and Enterprise Applications
Avon ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2013 | 2014 |
In 2013, Avon implemented SAP ERP ECC 6.0 as part of a Service Model Transformation, deploying the application in an ERP Financial context to rearchitect order to cash operations. SAP ERP ECC 6.0 served as the cornerstone of Avon's new Global Core Service Model for Order to Cash.
The implementation combined SAP ERP ECC 6.0 with SAP CRM 7.0 including the Customer Interaction Center, and Vistex for Pricing and Promotions, to support order management, billing, invoicing and receivables workflows and to enable cross sell and up sell capabilities. Real Time Offer Management RTOM was utilized to enable real time messaging and offer decisions across internet, mobile and IVR channels. Functional configuration emphasized real time offer management, pricing and promotions logic, and customer interaction workflows aligned to the order to cash process.
SMT application integration design leveraged SAP Netweaver, SAP PI and SAP Data Services alongside IBM Websphere and other Avon middleware solutions to orchestrate messages and data flows between ECC 6.0, CRM 7.0, Vistex and RTOM. SAP PI was designated for interface orchestration, SAP Data Services for data consolidation and transformation, and Netweaver as the platform layer for integrated application services. The architecture supported a mix of synchronous and asynchronous messaging patterns to sustain high frequency transactions and real time offer execution.
Operational scope centered on global order to cash and customer interaction processes, positioning the ERP Financial platform to support Avon's direct selling model and independent sales representatives. Governance under the Service Model Transformation included process reengineering and organizational readiness activities to prepare the company for integrated SAP-centric operations. RTOM was explicitly intended to provide a competitive advantage by enabling real time cross sell and up sell capabilities.
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ERP Financial | ERP |
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2013 | 2015 |
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Expense Management | ERP |
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2011 | 2011 |
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Payment Processing | ERP |
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2020 | 2020 |
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Avon HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Culture Amp | Legacy | Culture Amp | Employee Experience | HCM | n/a | 2015 | 2015 |
In 2015, Avon implemented Culture Amp as its Employee Experience platform. The deployment provisioned a cloud-hosted Culture Amp instance accessible at avoncompany.cultureamp.com and surfaced on the company website to provide a centralized employee feedback and people insights channel.
Configuration focused on core Culture Amp capabilities typical of the Employee Experience category, including engagement surveys, performance reviews, real-time feedback, people analytics, and individual development planning. Workflows were configured to standardize survey cadence, performance cycles, and manager feedback loops, aligning platform processes with HR talent lifecycle activities.
Operational ownership was placed with Avon HR and talent management teams, who managed governance around survey design, reporting access, and role-based permissions. The Culture Amp deployment served as Avon's centralized tool for employee diagnostics, manager coaching programs, and development planning across its people function.
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Learning and Development | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2015 | 2015 |
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Workforce Scheduling | HCM |
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2015 | 2015 |
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Avon AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Avon deployed LivePerson Conversational Cloud on its website to provide conversational engagement and messaging for consumers. The LivePerson Conversational Cloud implementation targets Avon.com as the primary channel and is positioned within the Chatbots and Conversational AI category, embedding a web conversational interface that orchestrates automated bot exchanges and structured handoff to human agents.
The deployment implements core Chatbots and Conversational AI capabilities including conversational messaging, automated response flows, session management, agent routing, and monitoring and analytics. Operational scope is centered on digital customer service and online commerce touchpoints on Avon.com, with governance focused on conversation design, bot script version control, and agent workflow integration to manage escalations and continuity of service.
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Avon Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2012 | 2018 |
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Avon Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Avon Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2018 | 2018 |
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Avon eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2014 | 2014 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Shipping Management | eCommerce |
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2021 | 2021 |
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Avon SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2018 | 2018 |
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Avon CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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Avon ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Avon Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2010 | 2010 |
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Supplier Relationship Management | Procurement |
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2010 | 2010 |
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Avon TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2012 | 2012 |
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Treasury Management | TRM |
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2016 | 2016 |
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Avon PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Avon IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Digital Workspace | IaaS |
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2015 | 2015 |
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Avon CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Avon
| First Name | Last Name | Title | Function | Department | Phone | |
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Director Business Intelligence | Director | IT | |
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Vice President, Global Marketing Intelligence | VP | Marketing | |
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Vice President, IT Strategy & Global Commercial Systems | VP | IT | |
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Director, Global Sourcing Chemicals & Fragrances | Director | Procurement | |
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Executive Director IT Supply Chain & Finance Global Solutions and Support | Director | IT | |
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Global Sourcing Manager | Manager | Procurement | |
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Group Vice President & Chief Information Officer | CXO | IT | |
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CHRO | CXO | HR | |
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Chief Financial Officer | CXO | Finance | |
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VP IT | VP | IT | |
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Chief Operating Officer | CXO | Finance | |
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Payroll Manager | Manager | Finance | |
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Senior HR Business Partner & Head of Talent Development | Director | HR | |
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Vice President - Global Tax | VP | Finance | |
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Executive Director - Global Tax | Director | Finance | |
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VP IT | VP | IT | |
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Executive Director - Global Tax | Director | Finance | |
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Apps Being Evaluated by Avon Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Avon IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Avon digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Avon Technographics
Avon is a Consumer Packaged Goods organization based in United States,
with around 31000 employees and annual revenues of $6.00 billion.
Avon operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Culture Amp and LivePerson Conversational Cloud,
covering areas like ERP Financial, Employee Experience and Chatbots and Conversational AI.
Avon has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Culture Amp and LivePerson.
Avon recently adopted applications including
Microsoft 365 in 2021, USPS Click-N-Ship in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Avon’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Avon’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Avon technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.