Pembroke, HM 08,
Bermuda
AXIS Capital Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by AXIS Capital and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1876 AXIS Capital employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AXIS Capital has purchased the following applications: Duck Creek Claims for Insurance Claims Management in 2020, Microsoft Power BI for Analytics and BI in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AXIS Capital is running and its propensity to invest more and deepen its relationship with Duck Creek Technologies , Microsoft , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AXIS Capital revenues, which have grown to $6.02 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AXIS Capital intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Duck Creek Technologies | Legacy | Duck Creek Claims | Insurance Claims Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, AXIS Capital implemented Duck Creek Claims as its Insurance Claims Management solution to standardize core claims operations. The decision targeted AXIS's US claims organization and aligned with the company profile as a specialty insurer and reinsurer operating across key international markets.
The Duck Creek Claims deployment emphasized typical Insurance Claims Management capabilities, including claims intake and triage, configurable business rules for adjudication and coverage determination, workflow orchestration for adjuster assignment and task routing, document imaging and evidence management, payments and reserve handling, and embedded reporting for claims monitoring. Implementation work focused on configuring the Duck Creek Claims rule engine, templates and user roles to support specialty lines and variable claim workflows.
Operational scope covered claims operations, adjusters, claims leadership and finance functions across AXIS US operations, delivered via a staged rollout to align lines of business and adjuster teams. Governance was structured around centralized claims process owners, formal configuration change control, and standardized claims workflow policies to ensure consistent adjudication and reserving practices.
The Duck Creek Claims implementation was part of AXIS Capital's broader enterprise transformation, which received industry recognition from the Novarica Research Council Impact Award, and it established a unified Insurance Claims Management platform intended to improve consistency, configurability and operational transparency for AXIS claims processing.
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Insurance ERP | ERP Services and Operations |
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2019 | 2019 |
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Insurance Policy Administration | ERP Services and Operations |
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2020 | 2020 |
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Time Tracking and Billing | ERP Services and Operations |
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2020 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2016 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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