Baku, n/a,
Azerbaijan
Azerbaijan Airlines Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Azerbaijan Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 Azerbaijan Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Azerbaijan Airlines has purchased the following applications: Microsoft Power BI for Analytics and BI in 2023, Zendesk Chat for Chatbots and Conversational AI in 2019, Comarch Loyalty Management for Customer Loyalty in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Azerbaijan Airlines is running and its propensity to invest more and deepen its relationship with Microsoft , Zendesk , Comarch or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Azerbaijan Airlines revenues, which have grown to $675.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Azerbaijan Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | Novum | 2023 | 2024 |
In 2023, Azerbaijan Airlines implemented Microsoft Power BI as a core Analytics and BI capability tied to a broader finance consolidation program. The Microsoft Power BI deployment was hosted on Azure and fed by an Azure Data Warehouse that centralizes financial data from Dynamics 365 Finance, providing a single source of truth across the airline group.
The implementation configured Microsoft Power BI for real-time reporting, forecasting, and dashboarding of financial metrics, and enabled semi-automated reconciliations and one-click bank payment processing. Functional capabilities implemented include scheduled and ad hoc Power BI reports, role-based data access including specific user profiles for government stakeholders, and analytics workflows that surface reconciliation discrepancies and cash position forecasts.
Architecturally the solution links Dynamics 365 Finance as the transactional ERP, Azure Data Warehouse as the centralized data store, and Microsoft Power BI as the presentation and analytics layer, with integrations to bank payment channels to enable streamlined payment execution. Operational coverage spans six business units including Airline operations, Airports, AZANS air traffic control, AZALOIL fuel operations, the Crew Training Center, and the Corporate Office, with device-agnostic access for remote and onsite users.
Governance and rollout included a formal change management and reskilling program, over 80 finance employees retrained, and an 11-month implementation timeline led with local systems integrator Novum. Post-rollout governance established regular monthly management meetings and a cost optimization committee to operationalize insights from Microsoft Power BI and Dynamics 365 Finance.
Explicit outcomes reported after deployment include reduced monthly financial close time from 15 days to eight working days, daily reconciliations enabled by semi-automated processes that save approximately 60 percent of reconciliation time, and one-click bank payments that save about 70 percent of payment processing time. The program produced improved data transparency, faster access to real-time financial data, and higher staff confidence in financial reporting.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Comarch | Legacy | Comarch Loyalty Management | Customer Loyalty | CRM | n/a | 2024 | 2024 |
In 2024, Azerbaijan Airlines implemented Comarch Loyalty Management to modernize its AZAL Miles frequent flyer program. Comarch Loyalty Management, a Customer Loyalty platform, went live on August 12, 2024 after a five month implementation that the airline described as swift and smooth.
The implementation deployed core functional modules including Business Administration, Contact Center, and Data Hub to support travel and status point accrual workflows. Comarch Loyalty Management was configured to manage program rules, tiering and award logic within the Business Administration module, to provide agent tooling and case handling through the Contact Center module, and to centralize member profiles and transaction data in the Data Hub for consistent account state and redemption processing.
Operational scope focused on the AZAL Miles program and the airline s Loyalty Department, extending to customer support teams operating the Contact Center and front line service channels. The program had gathered around 20,000 members prior to the upgrade, and the deployment emphasized centralized program administration and unified member data to streamline frequent flyer operations.
Governance and rollout were executed on a compressed timeline, with Comarch and Azerbaijan Airlines coordinating deployment activities across solution configuration, testing, and go live within five months. Stakeholder statements from Azerbaijan Airlines leadership and Comarch flagged the project as a coordinated effort, and Comarch Loyalty Management now serves as the customer loyalty core for Azerbaijan Airlines AZAL Miles program.
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2018 | 2018 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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ERP Financial | ERP Financial Management |
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2023 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF) | CyberSecurity |
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2018 | 2018 |
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