Azerbaijan Airlines
Heydar Aliyev International Airport,
Baku, n/a,
Azerbaijan
Baku, n/a,
Azerbaijan
994 12 497 26 00
Transportation
Azerbaijan Airlines Technographics
Azerbaijan Airlines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Azerbaijan Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 Azerbaijan Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Azerbaijan Airlines has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2023, Zendesk Chat for Chatbots and Conversational AI in 2019, Microsoft Power BI for Analytics and BI in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Azerbaijan Airlines is running and its propensity to invest more and deepen its relationship with Microsoft , Zendesk , Comarch or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Azerbaijan Airlines revenues, which have grown to $675.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Azerbaijan Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Azerbaijan Airlines Tech Stack and Enterprise Applications
Azerbaijan Airlines ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | Novum | 2023 | 2024 |
In 2023, Azerbaijan Airlines implemented Microsoft Dynamics 365 for Finance and Operations as the core ERP Financial platform to centralize finance operations and reporting across the group. Microsoft was the vendor and Novum served as the implementation partner, delivering an 11 month rollout that consolidated multiple disparate financial tools and centralized financial data into an Azure-hosted data platform.
The implementation focused on Dynamics 365 for Finance and Operations modules covering general ledger, accounts payable and receivable workflows, automated reconciliations, agreement and payment tracking, and embedded reporting and forecasting capabilities. Dynamics 365 for Finance and Operations was configured to support semi-automated reconciliation routines and single-click bank payment processing, while Power BI was used for operational and executive dashboards to enable real-time visibility and forecasting.
Architecturally the program combined Dynamics 365 with an Azure Data Warehouse to consolidate transactional and document-level finance data, and Power BI reports hosted on Azure to provide role-based access from any device. The deployment provided user profiles for two government stakeholders to access internal reports directly, and enabled daily reconciliation processes and on-demand cash position analysis across business units including Airline, Airports, AZANS air traffic control, AZALOIL fuel and lubricants, Crew Training Center, and Corporate Office.
Governance and organizational change were a central part of the project, with a simultaneous restructuring of the Finance Department and a formal change management program that reskilled over 80 finance employees. Novum’s local implementation approach supported frequent requirements refinement and localization, and the rollout included adoption tracking and a plan to transition reporting ownership to business stakeholders.
Post-implementation outcomes reported by Azerbaijan Airlines include faster month-end close, with monthly financial statements finalized in eight days instead of 15, daily reconciliations replacing end-of-month processes, semi-automated reconciliations saving substantial employee hours, and one-click payment processing that materially reduced manual bank interactions. Staff reported improved confidence and flexibility due to documented, backed-up finance records, consolidated access to real-time data, and the ability to produce timely Power BI analytics for management decision making.
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Azerbaijan Airlines AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Azerbaijan Airlines deployed Zendesk Chat on its public website to provide real-time customer messaging. The deployment leverages Zendesk Chat within the Chatbots and Conversational AI category to handle web-originated passenger inquiries and support customer service touchpoints on the corporate site.
The Zendesk Chat implementation is configured as an embedded web chat widget and implements standard Chatbots and Conversational AI capabilities such as live agent chat, proactive messaging, session routing, and conversation transcript capture. Operational coverage is centered on customer service and contact center workflows, aligning web chat sessions with agent handling and structured conversation records for downstream processing. Governance emphasizes chat configuration, agent assignment rules, and templated conversational flows to standardize responses and handoffs for web-based customer interactions.
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Azerbaijan Airlines Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | Novum | 2023 | 2024 |
In 2023, Azerbaijan Airlines implemented Microsoft Power BI as a core Analytics and BI capability tied to a broader finance consolidation program. The Microsoft Power BI deployment was hosted on Azure and fed by an Azure Data Warehouse that centralizes financial data from Dynamics 365 Finance, providing a single source of truth across the airline group.
The implementation configured Microsoft Power BI for real-time reporting, forecasting, and dashboarding of financial metrics, and enabled semi-automated reconciliations and one-click bank payment processing. Functional capabilities implemented include scheduled and ad hoc Power BI reports, role-based data access including specific user profiles for government stakeholders, and analytics workflows that surface reconciliation discrepancies and cash position forecasts.
Architecturally the solution links Dynamics 365 Finance as the transactional ERP, Azure Data Warehouse as the centralized data store, and Microsoft Power BI as the presentation and analytics layer, with integrations to bank payment channels to enable streamlined payment execution. Operational coverage spans six business units including Airline operations, Airports, AZANS air traffic control, AZALOIL fuel operations, the Crew Training Center, and the Corporate Office, with device-agnostic access for remote and onsite users.
Governance and rollout included a formal change management and reskilling program, over 80 finance employees retrained, and an 11-month implementation timeline led with local systems integrator Novum. Post-rollout governance established regular monthly management meetings and a cost optimization committee to operationalize insights from Microsoft Power BI and Dynamics 365 Finance.
Explicit outcomes reported after deployment include reduced monthly financial close time from 15 days to eight working days, daily reconciliations enabled by semi-automated processes that save approximately 60 percent of reconciliation time, and one-click bank payments that save about 70 percent of payment processing time. The program produced improved data transparency, faster access to real-time financial data, and higher staff confidence in financial reporting.
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Azerbaijan Airlines CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Loyalty | CRM |
|
2024 | 2024 |
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|
|
|
Customer Support | CRM |
|
2019 | 2019 |
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|
|
|
|
Customer Support | CRM |
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2018 | 2018 |
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Azerbaijan Airlines CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Application Firewalls (WAF) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Azerbaijan Airlines
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Azerbaijan Airlines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Azerbaijan Airlines IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Azerbaijan Airlines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Azerbaijan Airlines Technographics
Azerbaijan Airlines is a Transportation organization based in Azerbaijan,
with around 7000 employees and annual revenues of $675.0 million.
Azerbaijan Airlines operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Zendesk Chat and Microsoft Power BI,
covering areas like ERP Financial, Chatbots and Conversational AI and Analytics and BI.
Azerbaijan Airlines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Zendesk.
Azerbaijan Airlines recently adopted applications including
Comarch Loyalty Management in 2024, Microsoft Dynamics 365 for Finance and Operations in 2023 and Microsoft Power BI in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Azerbaijan Airlines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Azerbaijan Airlines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Azerbaijan Airlines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.