Baku, AZ1025,
Azerbaijan
Azerconnect Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Azerconnect Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Azerconnect Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Azerconnect Group has purchased the following applications: Genesis Contact Center Manager for Call Center in 2019, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020, Mailhardener for Endpoint Detection and Response (EDR) in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Azerconnect Group is running and its propensity to invest more and deepen its relationship with Genesis Systems , Google , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Azerconnect Group revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Azerconnect Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesis Systems | Legacy | Genesis Contact Center Manager | Call Center | CRM | n/a | 2019 | 2019 |
In 2019, Azerconnect Group implemented Genesis Contact Center Manager. The Genesis Contact Center Manager is deployed as the primary Call Center application to manage CTI/VOIP, IVR and capacity planning for contact center and CRM operations across Azerconnect in Azerbaijan, and a public Azerconnect job posting requiring administration of Genesis contact-center applications indicates an in-house Genesis deployment and local operational ownership.
The implementation centers on core Call Center modules, with explicit emphasis on CTI integration, VOIP session management, IVR orchestration and capacity planning and administration capabilities. Configuration work focused on contact routing, agent administration, queue management and operational monitoring, aligned with standard Call Center functional workflows and agent desktop integration.
Integrations are oriented around Azerconnect's CRM workflows and corporate telephony infrastructure, enabling CTI linking of customer records to interactions and management of VOIP trunks and session control. These integration points support customer service and contact center departments, situating Genesis Contact Center Manager as the connective layer between CRM data and telephony systems.
Operational governance is reflected in a designated administrator responsibility for Genesis contact-center applications, implying in-house application administration, capacity planning ownership and internal escalation paths within the customer service organization. Rollout and operational coverage are internal to Azerconnect in Azerbaijan, with the Genesis Contact Center Manager serving as the operational backbone for Call Center and CRM functions.
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Tag Management | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mailhardener | Legacy | Mailhardener | Endpoint Detection and Response (EDR) | CyberSecurity | n/a | 2025 | 2025 |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2025 | 2025 |
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