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Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Azerconnect Group Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Genesis Systems Legacy Genesis Contact Center Manager Call Center CRM n/a 2019 2019
In 2019, Azerconnect Group implemented Genesis Contact Center Manager. The Genesis Contact Center Manager is deployed as the primary Call Center application to manage CTI/VOIP, IVR and capacity planning for contact center and CRM operations across Azerconnect in Azerbaijan, and a public Azerconnect job posting requiring administration of Genesis contact-center applications indicates an in-house Genesis deployment and local operational ownership. The implementation centers on core Call Center modules, with explicit emphasis on CTI integration, VOIP session management, IVR orchestration and capacity planning and administration capabilities. Configuration work focused on contact routing, agent administration, queue management and operational monitoring, aligned with standard Call Center functional workflows and agent desktop integration. Integrations are oriented around Azerconnect's CRM workflows and corporate telephony infrastructure, enabling CTI linking of customer records to interactions and management of VOIP trunks and session control. These integration points support customer service and contact center departments, situating Genesis Contact Center Manager as the connective layer between CRM data and telephony systems. Operational governance is reflected in a designated administrator responsibility for Genesis contact-center applications, implying in-house application administration, capacity planning ownership and internal escalation paths within the customer service organization. Rollout and operational coverage are internal to Azerconnect in Azerbaijan, with the Genesis Contact Center Manager serving as the operational backbone for Call Center and CRM functions.
Tag Management CRM 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2020 2020
Content Delivery Network IaaS 2025 2025
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Mailhardener Legacy Mailhardener Endpoint Detection and Response (EDR) CyberSecurity n/a 2025 2025
Web Application Firewalls (WAF), Phishing Protection CyberSecurity 2025 2025
IT Decision Makers and Key Stakeholders at Azerconnect Group
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Azerconnect Group Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Azerconnect Group Technographics

Azerconnect Group is a Communications organization based in Azerbaijan, with around 3000 employees and annual revenues of $300.0 million.

Azerconnect Group operates a diverse technology stack with applications such as Genesis Contact Center Manager, Microsoft Azure Cloud Services and Mailhardener, covering areas like Call Center, Application Hosting and Computing Services and Endpoint Detection and Response (EDR).

Azerconnect Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Genesis Systems, Microsoft and Mailhardener.

Azerconnect Group recently adopted applications including Cloudflare CDN in 2025, Mailhardener in 2025 and Cloudflare Bot Management in 2025, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Azerconnect Group’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Azerconnect Group’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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