Mumbai, 400059,
India
Bandhan Life Insurance Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bandhan Life Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 75000 Bandhan Life Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bandhan Life Insurance has purchased the following applications: CCAvenue for Payment Processing in 2015, Haptik AI Platform for Chatbots and Conversational AI in 2024, R3 Corda Blockchain Platform for Blockchain Platform in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bandhan Life Insurance is running and its propensity to invest more and deepen its relationship with CCAvenue , Haptik , R3 Corda or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bandhan Life Insurance revenues, which have grown to $10.56 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bandhan Life Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CCAvenue | Legacy | CCAvenue | Payment Processing | ERP Financial Management | n/a | 2015 | 2015 |
In 2015 Bandhan Life Insurance implemented CCAvenue as its Payment Processing solution on the corporate website. The deployment centered on embedding CCAvenue payment gateway into web checkout flows to capture online premium payments and policy-related transactions, using hosted payment pages and gateway API callbacks to manage transaction state. The implementation leveraged standard CCAvenue capabilities typical of Payment Processing platforms, including card processing, net banking, mobile wallets, and tokenization for PCI sensitive workflows, plus transaction logging and reconciliation feeds.
Integration scope is focused on the public-facing website, with payment notifications and server-to-server callbacks routed into Bandhan Life Insurance’s payment reconciliation and billing workflows. Operational coverage targets online premium collection and customer-facing checkout workflows, with finance and customer service functions aligned to manage settlement reporting, dispute handling, and reconciliation processes. Governance emphasized payment auditability and operational controls around transaction reporting and exception handling to support ongoing operations with CCAvenue.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Haptik | Legacy | Haptik AI Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024 Bandhan Life Insurance deployed the Haptik AI Platform on its customer-facing website to introduce Chatbots and Conversational AI capabilities aimed at customer engagement and service automation. The Haptik AI Platform is implemented as a web-embedded conversational interface delivered from a cloud-hosted conversational engine, and it is positioned to handle inbound customer inquiries, lead capture, and basic policy information flows for digital channels.
The deployment leverages core Chatbots and Conversational AI functional modules, including natural language understanding, intent classification, dialogue management, and scripted fallback flows. Configuration work focused on authoring conversational journeys and intent catalogs aligned to insurance customer service scenarios, while content and response templates were centralized for consistent answers across product and claims information pages.
Operational governance emphasizes staged rollout and content ownership, with centralized intent governance and analytics instrumentation to monitor conversation patterns and escalate complex interactions to human support. This implementation frames Bandhan Life Insurance Haptik AI Platform Chatbots and Conversational AI as a digital customer service layer on the public website, supporting front-line service teams and reducing manual inquiry handling through automated conversational workflows.
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| R3 Corda | Legacy | R3 Corda Blockchain Platform | Blockchain Platform | Blockchain | n/a | 2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2025 | 2025 |
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Collaboration | Collaboration |
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2023 | 2023 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Collaboration | Collaboration |
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2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2025 | 2025 |
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Tag Management | CRM |
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2024 | 2024 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2024 | 2024 |
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IT Service Management | ITSM |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Cloud Storage | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Identity and Access Management (IAM) | CyberSecurity |
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2025 | 2025 |
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