List of Haptik AI Platform Customers
Ahmedabad, 380006,
India
Since 2010, our global team of researchers has been studying Haptik AI Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Haptik AI Platform for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Haptik AI Platform for Chatbots and Conversational AI include: Government Of Maharashtra, a India based Government organisation with 530000 employees and revenues of $60.73 billion, Axis Max Life Insurance Limited, a India based Insurance organisation with 20000 employees and revenues of $22.52 billion, Bandhan Life Insurance, a India based Insurance organisation with 75000 employees and revenues of $10.56 billion, KFC India, a India based Retail organisation with 14000 employees and revenues of $4.76 billion, Mahindra Tractors India, a India based Manufacturing organisation with 25222 employees and revenues of $3.93 billion and many others.
Contact us if you need a completed and verified list of companies using Haptik AI Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The Haptik AI Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aar Sun Eneterprises | Manufacturing | 17 | $1M | India | Haptik | Haptik AI Platform | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Aar Sun Eneterprises deployed the Haptik AI Platform on its public website. The Haptik AI Platform was implemented as a customer-facing web chat solution under the Chatbots and Conversational AI category for a 17-employee manufacturing firm based in India.
The implementation focused on conversational workflows and intent recognition, with configuration of multi-turn dialogues, FAQ automation, and fallback routing to human agents when needed. Administrators set up the natural language understanding models and scripted response flows, and they populated the bot knowledge from site content to handle common product and service queries.
Deployment was limited to the company website and targeted customer support and lead capture functions for site visitors in India. Operational ownership sits with a small internal team that manages content updates and monitors conversation logs, while escalation paths were defined to route complex inquiries to customer service staff.
Governance emphasizes lightweight iteration, with periodic review of intent accuracy and conversation transcripts to refine bot responses and reduce manual handling. The Haptik AI Platform provides conversation analytics and admin interfaces that the team uses to maintain response quality and update workflows without external implementation partners.
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Adani Electricity | Utilities | 2000 | $500M | India | Haptik | Haptik AI Platform | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Adani Electricity implemented Haptik AI Platform on its website as a customer-facing conversational interface, leveraging Chatbots and Conversational AI capabilities to support customer service and digital engagement. The deployment is an embedded web chat widget that delivers automated responses and guided self-service flows for common utility inquiries such as billing, outage reporting, and account management.
The Haptik AI Platform implementation centers on conversational UI, intent classification, natural language understanding, and dialog flow orchestration to route users through scripted and context aware interactions, with configured fallbacks for human agent escalation. Operational governance is aligned to digital customer experience and contact center teams who maintain conversation design, training data, response templates, and conversational analytics for ongoing tuning and compliance.
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Ajio India | Retail | 800 | $1.5B | India | Haptik | Haptik AI Platform | Chatbots and Conversational AI | 2022 | n/a |
In 2022 Ajio India implemented the Haptik AI Platform on its website. The Haptik AI Platform is deployed as a Chatbots and Conversational AI solution to deliver automated conversational engagement within the Ajio digital storefront, aligning the application with customer service and e-commerce support functions.
The deployment focused on a web chat interface and conversational flow orchestration, with configuration of intent classification, entity capture, scripted FAQ and self-service workflows, and human escalation paths. The Haptik AI Platform implementation included scenario-based dialogue trees and templated responses to standard retail inquiries, enabling consistent bot behavior and centralized dialogue versioning.
Operationally the Haptik AI Platform is embedded in Ajio website pages to surface conversational help across product discovery, checkout assistance, and post-purchase queries, supporting customer support and e-commerce operations within Ajio India. Governance measures emphasized centralized conversation content management, runbooks for escalation to human agents, and staged updates to conversation models to control customer-facing changes.
Ajio India uses Haptik AI Platform as a Chatbots and Conversational AI application to instrument customer service and self-service e-commerce workflows, with the platform serving as the primary conversational layer on the Ajio website.
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Banking and Financial Services | 400 | $25M | India | Haptik | Haptik AI Platform | Chatbots and Conversational AI | 2022 | n/a |
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Professional Services | 150 | $15M | India | Haptik | Haptik AI Platform | Chatbots and Conversational AI | 2022 | n/a |
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Insurance | 20000 | $22.5B | India | Haptik | Haptik AI Platform | Chatbots and Conversational AI | 2025 | n/a |
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Insurance | 75000 | $10.6B | India | Haptik | Haptik AI Platform | Chatbots and Conversational AI | 2024 | n/a |
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Manufacturing | 10 | $1M | India | Haptik | Haptik AI Platform | Chatbots and Conversational AI | 2022 | n/a |
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Healthcare | 4048 | $243M | India | Haptik | Haptik AI Platform | Chatbots and Conversational AI | 2018 | n/a |
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Professional Services | 800 | $18M | India | Haptik | Haptik AI Platform | Chatbots and Conversational AI | 2018 | n/a |
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Buyer Intent: Companies Evaluating Haptik AI Platform
- Abacus.Ai, a United States based Professional Services organization with 160 Employees
- DevRev, a United States based Professional Services company with 100 Employees
- Contus Tech, a India based Professional Services organization with 580 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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