Bank Maybank Indonesia
Sentral Senayan III Jalan Asia Afrika No. 8 Gelora Bung Karno - Senayan,
Jakarta, 10270,
Indonesia
Jakarta, 10270,
Indonesia
62 21 2922-8888
Banking and Financial Services
Bank Maybank Indonesia Technographics
Bank Maybank Indonesia Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank Maybank Indonesia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9691 Bank Maybank Indonesia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank Maybank Indonesia has purchased the following applications: Maybank MyHR2u for Employee Self Service in 2019, Oracle Flexcube for Core Banking in 2013, Rocket.chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank Maybank Indonesia is running and its propensity to invest more and deepen its relationship with In-House Applications , Oracle , Infinite Campus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank Maybank Indonesia revenues, which have grown to $592.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank Maybank Indonesia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bank Maybank Indonesia Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | Maybank MyHR2u | Employee Self Service | HCM | n/a | 2019 | 2019 |
In 2019, Maybank Indonesia deployed the in-house Maybank MyHR2u as its Employee Self Service platform to centralize human capital access for Maybankers. The Maybank MyHR2u Employee Self Service application is positioned to operationalize the bank’s “Right” philosophy across Recruit Right, Develop Right, Perform Right and Reward Right workflows and to support the GO Ahead employee value proposition across the organization.
Maybank MyHR2u delivers core Employee Self Service functionality including employee self‑service portals for personal data and benefits management, digital learning and course access, performance tracking and appraisal workflows, and talent program enrollment. The platform is used to manage total rewards and the flexi benefit scheme, to surface structural training programs such as banking skills and leadership curricula, and to maintain information for Mission Critical Positions and Operational Critical Positions that underpin talent pipeline planning.
The application is surfaced through Maybank’s Human Capital channels, with access provided via MyCampus and MyHR2U portals and visibility alongside the MyNet internal social media channel for employee engagement. Operational coverage includes enterprise wide HR functions across Maybank Indonesia, supporting recruitment, learning and development, performance management, compensation administration and international assignment coordination for Maybankers.
Governance is aligned to defined People processes, embedding the Right philosophy into recruitment, development, performance and reward workflows and supporting programs such as Management Trainee and Young Maybankers initiatives. The flexi benefit scheme referenced in corporate HR communications garnered wide positive reception and has been continued, and Maybank MyHR2u is positioned as the in-house Employee Self Service system to sustain those HR program practices.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Flexcube | Core Banking | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013 Bank Maybank Indonesia implemented Oracle Flexcube as its Core Banking platform to centralize branch operations and transactional processing. The Oracle Flexcube implementation supported Core Banking business functions for account servicing, transaction processing, and payment orchestration, with the Head of Branch Operations coordinating user acceptance testing and operational readiness activities.
Configuration work focused on core account and payment workflows within Oracle Flexcube, UAT completion, and automation of payment systems. The implementation included testing and validating new product launches and defining controls and processes aligned with global standards to support operational risk management and operational control frameworks.
Integrations were explicitly delivered for domestic payment rails and controls, including NEFT, RTGS, and NG RTGS networks, and the Anti Money Laundering system COMPASS was tested and implemented as part of the program. Operational scope centered on branch operations and liaison with the head office, with the Head of Branch Operations acting as the primary operations coordinator with the Oracle team to drive upgrades, automation, and continuous improvements to the Core Banking system.
Governance and process changes emphasized coordinating UAT across operations and establishing policies and processes for branch processing, payments, and product validation. The program documented controls, testing protocols, and operational handoffs to embed the Oracle Flexcube Core Banking platform into ongoing branch operations and payments automation efforts.
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Student Information | ERP Services and Operations |
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2019 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Bank Maybank Indonesia deployed Rocket.chat for Chatbots and Conversational AI on its public website. The implementation positioned Rocket.chat as a customer facing conversational interface embedded in the digital banking channels, supporting online customer service and self service inquiry workflows. Functional capabilities implemented include a live chat widget integrated into the site, message routing and session persistence aligned with standard Chatbots and Conversational AI workflows.
The Rocket.chat implementation was embedded directly on Maybank Indonesia's website, serving as the web channel integration point for inbound customer conversations and enabling authenticated customer interactions and escalation to human agents when required. Operational ownership aligns with digital channels and customer service teams, who manage configuration, chat routing and compliance oriented workflow rules. Rocket.chat is the application that provides the Chatbots and Conversational AI layer on the corporate site, establishing a persistent conversational surface for customer support and inquiry handling.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2019 | 2019 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Bank Maybank Indonesia
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Bank Maybank Indonesia Executives
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FAQ - APPS RUN THE WORLD Bank Maybank Indonesia Technographics
Bank Maybank Indonesia is a Banking and Financial Services organization based in Indonesia,
with around 9691 employees and annual revenues of $592.0 million.
Bank Maybank Indonesia operates a diverse technology stack with applications such as
Maybank MyHR2u, Oracle Flexcube and Rocket.chat,
covering areas like Employee Self Service, Core Banking and Chatbots and Conversational AI.
Bank Maybank Indonesia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as In-House Applications, Oracle and Rocket.chat.
Bank Maybank Indonesia recently adopted applications including
Rocket.chat in 2021, Algolia Search in 2021 and Adjust in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bank Maybank Indonesia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bank Maybank Indonesia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bank Maybank Indonesia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.