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Bank of America UK Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank of America UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6497 Bank of America UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank of America UK has purchased the following applications: Avaya Aura Application Enablement Services for API Management in 2018, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2018, Cisco Unified Communications Manager for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank of America UK is running and its propensity to invest more and deepen its relationship with Avaya , Microsoft , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank of America UK revenues, which have grown to $1.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank of America UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Aura Application Enablement Services | API Management | PaaS | n/a | 2018 | 2018 |
In 2018, Bank of America UK deployed Avaya Aura Application Enablement Services as a core component of its API Management stack to support contact centre and enterprise voice workflows. The deployment was driven by the Real Time Communications team and positioned within EMEA operations, with engineering and support based in Chester and Bromley, aligning platform capabilities to line of business requirements for large call center environments.
The implementation centered on Avaya Aura Application Enablement Services as the layer exposing CTI and telephony APIs for programmatic control, event streaming, and session integration, consistent with API Management functionality. Configuration work included ACD setup, skills based routing, call flow design, and lab certification of Avaya server hardware and software versions, with ESXi and VMware used for application server design in high availability configurations.
Avaya Aura Application Enablement Services was integrated into the broader Avaya and Cisco voice estate, including Avaya AURA, CMS, AES, G650 and G450 media gateways, and Cisco Unified Communications Manager 12.5. Explicit integrations and operational interfaces included SIP integration with Avaya Session Manager, SBC management for carrier SIP trunks and DDI presentation, voice recording feeds, and analytics ingestion such as Splunk for data driven monitoring and troubleshooting.
Governance and rollout emphasized formal change management, application governance and risk governance processes, with engineering responsibilities for producing high level and low level designs, test plans, ROM and SOW estimates, bills of materials and handover to production. Project activities covered branch office design and buildout, moves and migrations, software and hardware upgrades, and ongoing operational support by the EMEA RTC Voice Engineering team to maintain platform stability and availability.
The stated operational objectives for the Avaya Aura Application Enablement Services deployment included improving operational excellence, platform stability, elimination of non permitted technology and creating reliable user experiences for Bank of America associates. Bank of America UK Avaya Aura Application Enablement Services API Management supports real time communications, contact centre orchestration and enterprise voice business functions while aligning engineering delivery to line of business transformation goals.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Unified Communications Manager | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2022 | 2022 |
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Call Center | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2018 | 2018 |
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Call Tracking and Recording | CRM |
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2018 | 2018 |
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Customer Analytics | CRM |
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2003 | 2003 |
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Customer Experience | CRM |
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2011 | 2011 |
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Customer Support | CRM |
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2020 | 2021 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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ERP Financial | ERP Financial Management |
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2017 | 2018 |
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ERP Financial | ERP Financial Management |
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2018 | 2019 |
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Expense Management | ERP Financial Management |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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