Bank of America UK
2 King Edward Street,
London, EC1A 1HQ,
United Kingdom
London, EC1A 1HQ,
United Kingdom
44 20 7628-1000
Banking and Financial Services
Bank of America UK Technographics
Bank of America UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank of America UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6497 Bank of America UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank of America UK has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2017, Cisco Unified Communications Manager for Audio Video and Web Conferencing in 2017, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank of America UK is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank of America UK revenues, which have grown to $1.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank of America UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bank of America UK Tech Stack and Enterprise Applications
Bank of America UK ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2017 | 2018 |
In 2017, Bank of America UK implemented Oracle Cloud ERP as part of the Chester Project, deploying Oracle Fusion Financials for Cloud to address the bank business requirement for a cloud native financials platform within the ERP Financial category. The program was framed as a comprehensive financials initiative, with the application of Oracle Cloud ERP centered on core finance capabilities and a formal cloud migration strategy from on premises systems to Oracle Cloud.
The implementation delivered functional modules and configuration work across Oracle GL and FAH, with subject matter workstreams for Revaluation, Mass allocation, cross validation rules, workflow orchestration, and BI Publisher reporting. Staff authored Business Requirement Documents for revaluation and allocation processes and created Functional Specifications for GL and FAH modules, aligning business rules to Fusion Financials functional constructs and configurable accounting engines.
Architecturally the engagement emphasized a cloud migration strategy, including gap analysis between Oracle 11i ERP for financials and Oracle Fusion Financials for Cloud, and definition of changes and adaptations required for cloud tenancy, chart of accounts treatment, and accounting rule translation. The scope was focused on bank finance operations within the Chester Project, with the implementation approach oriented to replacing on premises financials capabilities with cloud delivered Oracle Cloud ERP functionality.
Governance and delivery responsibilities were led by a Vice President acting as Functional Design Lead, Technical Design Lead and Subject Matter Expert, who produced BRDs and functional specifications and guided configuration decisions. Process and workflow restructuring centered on cross validation rules and workflow changes to align operational finance processes to Oracle Fusion Financials for Cloud, with documentation and design artifacts used to drive configuration, testing and cutover activities.
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ERP Financial | ERP Financial Management |
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2018 | 2019 |
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Expense Management | ERP Financial Management |
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2018 | 2018 |
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Bank of America UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Unified Communications Manager | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Bank of America UK implemented Cisco Unified Communications Manager as part of its Audio Video and Web Conferencing portfolio. The deployment was executed by the EMEA Real Time Communications Voice Engineering team and targeted enterprise voice and contact centre platforms supporting Chester and Bromley operations and broader EMEA associate collaboration. Cisco Unified Communications Manager was used to centralize call control, device management and enterprise telephony services for multiple lines of business and contact centre functions.
The technical implementation included CUCM 12.5 configurations and high availability cluster architectures, with hands-on installation and configuration of telephony servers, voice gateways and new IP phone models. Workstreams covered automatic call distribution configuration, skills based routing and call flow design for large contact centres, alongside Avaya Contact Centre engineering activities referencing AURA, CMS, AES, G650 and G450 components. Project activity spanned medium to large sized designs through turnover to production, lab certification of server hardware and software versions and phased platform upgrades.
Explicit integrations noted in the environment included carrier SIP implementations with session border controller management for SIP trunking, DDI presentation and coordinated dial plans with carriers, plus SIP integration with Avaya Session Manager to enable hybrid voice topologies. Operational monitoring and analytics patterns referenced Splunk integration for data driven diagnostics, and virtualization on ESXi platforms hosted Avaya and Cisco application servers in high availability configurations. Planning artifacts included bill of materials and vendor proposal reviews to align scope, cost and equipment placement requests.
Governance and rollout emphasized change management, application governance and risk governance, with program timelines developed from an engineering and implementation viewpoint. The delivery model required close engagement with line of business stakeholders to gather requirements, prioritise initiatives and ensure engineering accountability for handover and operational readiness, including ROM and SOW preparation. Ongoing responsibilities included moves, migrations and branch office buildouts across EMEA while managing permitted technology and operational risk.
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Collaboration | Collaboration |
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2018 | 2018 |
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Bank of America UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Bank of America UK implemented DocuSign eSignature to add Digital Signing capability directly on its website. The deployment concentrates on web-embedded e-signature flows, leveraging DocuSign eSignature web integration and API-driven envelope management to present documents, capture electronic signatures, and maintain auditable signature records in-browser.
Configuration focused on document templates, recipient routing, envelope lifecycle controls, and standard e-signature authentication and audit trail features typical of Digital Signing solutions. The implementation supports customer-facing agreement execution and transactional form signing on the UK website, with governance controls configured for identity verification, consent capture, and retention of evidentiary audit logs to align signing workflows with banking operational practices.
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Bank of America UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2022 | 2022 |
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Call Center | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2018 | 2018 |
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Call Tracking and Recording | CRM |
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2018 | 2018 |
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Customer Analytics | CRM |
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2003 | 2003 |
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Customer Experience | CRM |
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2011 | 2011 |
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Customer Support | CRM |
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2020 | 2021 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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Bank of America UK PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2018 | 2018 |
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Bank of America UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Bank of America UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Bank of America UK
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Bank of America UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bank of America UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bank of America UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Bank of America UK Technographics
Bank of America UK is a Banking and Financial Services organization based in United Kingdom,
with around 6497 employees and annual revenues of $1.80 billion.
Bank of America UK operates a diverse technology stack with applications such as
Oracle Cloud ERP, Cisco Unified Communications Manager and DocuSign eSignature,
covering areas like ERP Financial, Audio Video and Web Conferencing and Digital Signing.
Bank of America UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Cisco Systems and DocuSign.
Bank of America UK recently adopted applications including
Genesys Cloud CX in 2022, DocuSign eSignature in 2021 and AT&T Personal Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bank of America UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bank of America UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bank of America UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.