Nairobi, 30246-00100,
Kenya
Bank of India Kenya Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank of India Kenya and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Bank of India Kenya employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank of India Kenya has purchased the following applications: Google Cloud Platform (GCP) for Application Hosting and Computing Services in 2022, Floatbot AI Platform for Chatbots and Conversational AI in 2024, Google Tag Manager for Tag Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank of India Kenya is running and its propensity to invest more and deepen its relationship with Google , Floatbot , Cloudflare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank of India Kenya revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank of India Kenya intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Legacy | Google Cloud Platform (GCP) | Application Hosting and Computing Services | IaaS | n/a | 2022 | 2022 | |||
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Floatbot | Legacy | Floatbot AI Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 | In 2024 Bank of India Kenya implemented Floatbot AI Platform on its website, deploying the Floatbot AI Platform as a Chatbots and Conversational AI solution to support customer service and online channel engagement. The deployment targets the bank website as the primary channel for conversational interactions, reflecting a compact operational scale consistent with a 30 employee regional bank in Kenya. The Floatbot AI Platform implementation focuses on conversational UI, intent classification, knowledge base driven FAQ automation, and configured dialogue flows to handle routine retail banking inquiries. Configuration work included authoring conversational scripts, setting up dialogue flow logic and knowledge management for web-triggered sessions, using standard Chatbots and Conversational AI functional capabilities to automate first line responses and route complex queries for follow up. Operational governance is centered on the bank digital channels team, responsible for content updates, conversation versioning and monitoring web chat traffic. Rollout was limited to the website channel, with operational scope covering customer service and online banking inquiry handling, and governance processes aligned to periodic content review and escalation workflows managed internally by the bank. |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Legacy | Google Tag Manager | Tag Management | CRM | n/a | 2023 | 2023 |
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2023 | 2023 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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