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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Bank of India Kenya Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Google Legacy Google Cloud Platform (GCP) Application Hosting and Computing Services IaaS n/a 2022 2022
Content Delivery Network IaaS 2021 2021
Content Delivery Network IaaS 2023 2023
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Floatbot Legacy Floatbot AI Platform Chatbots and Conversational AI AI-Powered Application n/a 2024 2024 In 2024 Bank of India Kenya implemented Floatbot AI Platform on its website, deploying the Floatbot AI Platform as a Chatbots and Conversational AI solution to support customer service and online channel engagement. The deployment targets the bank website as the primary channel for conversational interactions, reflecting a compact operational scale consistent with a 30 employee regional bank in Kenya. The Floatbot AI Platform implementation focuses on conversational UI, intent classification, knowledge base driven FAQ automation, and configured dialogue flows to handle routine retail banking inquiries. Configuration work included authoring conversational scripts, setting up dialogue flow logic and knowledge management for web-triggered sessions, using standard Chatbots and Conversational AI functional capabilities to automate first line responses and route complex queries for follow up. Operational governance is centered on the bank digital channels team, responsible for content updates, conversation versioning and monitoring web chat traffic. Rollout was limited to the website channel, with operational scope covering customer service and online banking inquiry handling, and governance processes aligned to periodic content review and escalation workflows managed internally by the bank.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Google Legacy Google Tag Manager Tag Management CRM n/a 2023 2023
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Web Content Management Content Management 2023 2023
IT Decision Makers and Key Stakeholders at Bank of India Kenya
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Bank of India Kenya Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Bank of India Kenya Technographics

Bank of India Kenya is a Banking and Financial Services organization based in Kenya, with around 30 employees and annual revenues of $3.0 million.

Bank of India Kenya operates a diverse technology stack with applications such as Google Cloud Platform (GCP), Floatbot AI Platform and Google Tag Manager, covering areas like Application Hosting and Computing Services, Chatbots and Conversational AI and Tag Management.

Bank of India Kenya has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Google and Floatbot.

Bank of India Kenya recently adopted applications including Floatbot AI Platform in 2024, Google Cloud CDN in 2023 and Google Tag Manager in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Bank of India Kenya’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Bank of India Kenya’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Bank of India Kenya technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.