List of Floatbot AI Platform Customers
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Since 2010, our global team of researchers has been studying Floatbot AI Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Floatbot AI Platform for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Floatbot AI Platform for Chatbots and Conversational AI include: Payworld, a India based Utilities organisation with 300 employees and revenues of $43.0 million, Rajkot Municipal Corporation, a India based Government organisation with 253 employees and revenues of $25.0 million, Kauvery Hospital, a India based Healthcare organisation with 648 employees and revenues of $22.0 million, Bank of India USA, a United States based Banking and Financial Services organisation with 60 employees and revenues of $6.0 million, Bank of India France, a France based Banking and Financial Services organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Floatbot AI Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The Floatbot AI Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bank of India France | Banking and Financial Services | 50 | $5M | France | Floatbot | Floatbot AI Platform | Chatbots and Conversational AI | 2024 | n/a | In 2024, Bank of India France implemented the Floatbot AI Platform on its public website. The Floatbot AI Platform operates in the Chatbots and Conversational AI category and serves as the bank's web based conversational layer for customer engagement. The deployment emphasized conversational flows, intent recognition, natural language processing and an embeddable chat widget to handle routine inquiries and route complex requests to human agents. This configuration aligns the Bank of India France Floatbot AI Platform Chatbots and Conversational AI with customer service and digital channel self service functions. Architecture and rollout relied on a cloud hosted SaaS model delivered as an embeddable web client, instrumented for conversational analytics and versioned dialog management. Implementation work centered on intent taxonomy, scripted dialogs, fallback handling and human handoff workflows, with configuration and testing conducted on the website prior to production activation. Operational scope covered the bank's retail customer support and digital channels, and governance included centralized intent governance and staged content updates to the platform. Vendor Floatbot provided the Floatbot AI Platform and retained platform ownership while the bank maintained intent and content governance. | |
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Bank of India Kenya | Banking and Financial Services | 30 | $3M | Kenya | Floatbot | Floatbot AI Platform | Chatbots and Conversational AI | 2024 | n/a | In 2024 Bank of India Kenya implemented Floatbot AI Platform on its website, deploying the Floatbot AI Platform as a Chatbots and Conversational AI solution to support customer service and online channel engagement. The deployment targets the bank website as the primary channel for conversational interactions, reflecting a compact operational scale consistent with a 30 employee regional bank in Kenya. The Floatbot AI Platform implementation focuses on conversational UI, intent classification, knowledge base driven FAQ automation, and configured dialogue flows to handle routine retail banking inquiries. Configuration work included authoring conversational scripts, setting up dialogue flow logic and knowledge management for web-triggered sessions, using standard Chatbots and Conversational AI functional capabilities to automate first line responses and route complex queries for follow up. Operational governance is centered on the bank digital channels team, responsible for content updates, conversation versioning and monitoring web chat traffic. Rollout was limited to the website channel, with operational scope covering customer service and online banking inquiry handling, and governance processes aligned to periodic content review and escalation workflows managed internally by the bank. | |
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Bank of India Tanzania | Banking and Financial Services | 30 | $3M | Tanzania | Floatbot | Floatbot AI Platform | Chatbots and Conversational AI | 2024 | n/a | In 2024, Bank of India Tanzania deployed the Floatbot AI Platform on its website as its Chatbots and Conversational AI solution. The Floatbot AI Platform was embedded as a site-facing conversational widget on https://www.boitanzania.co.tz/ to handle customer inquiries and self-service interactions, scoped to the bank’s digital customer engagement layer. Configuration work concentrated on conversational flow design, intent classification, entity extraction and use of a visual bot builder to construct FAQ and transactional dialogs. The implementation included session management and contextual state handling to preserve conversation continuity, along with rule-based and machine learning assisted response templates. Analytics and monitoring modules were provisioned to capture conversation volumes, fallback events and content gaps to guide iterative tuning. Operational ownership rests with customer service and digital operations teams, with a compact administrator group managing content updates, conversation versioning and channel configuration. Governance processes were instituted to review conversation scripts, escalate sensitive queries to human agents and schedule periodic content reviews, reflecting the bank’s small operational footprint. Front line staff training emphasized escalation protocols and content editing workflows to sustain live operations. The deployment model was SaaS delivered and embedded as a web widget, centralizing conversational assets inside the Floatbot AI Platform while minimizing on premise infrastructure. The Floatbot AI Platform supports ongoing configuration, orchestration and localized conversational content management within the Apps Category Chatbots and Conversational AI, enabling the bank to iterate conversational experiences from a single platform. | |
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Banking and Financial Services | 60 | $6M | United States | Floatbot | Floatbot AI Platform | Chatbots and Conversational AI | 2024 | n/a |
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Professional Services | 40 | $4M | United States | Floatbot | Floatbot AI Platform | Chatbots and Conversational AI | 2020 | n/a |
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Healthcare | 648 | $22M | India | Floatbot | Floatbot AI Platform | Chatbots and Conversational AI | 2018 | n/a |
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Utilities | 300 | $43M | India | Floatbot | Floatbot AI Platform | Chatbots and Conversational AI | 2016 | n/a |
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Government | 253 | $25M | India | Floatbot | Floatbot AI Platform | Chatbots and Conversational AI | 2017 | n/a |
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Buyer Intent: Companies Evaluating Floatbot AI Platform
- Wipro, a India based Professional Services organization with 230000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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