Bankwest
300 Murray St,
Perth, 6000, WA,
Australia
Perth, 6000, WA,
Australia
61 8 9449-2840
Banking and Financial Services
Bankwest Technographics
Bankwest Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bankwest and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Bankwest employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bankwest has purchased the following applications: Google Pay for Payment Processing in 2020, Workday HCM for Core HR in 2019, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bankwest is running and its propensity to invest more and deepen its relationship with Google , Workday , Ascender or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bankwest revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bankwest intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bankwest Tech Stack and Enterprise Applications
Bankwest ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Bankwest implemented Google Pay on its website as a Payment Processing option for online customer payments. The Google Pay integration surfaces a web payment button in checkout and extends mobile wallet acceptance across the bank's digital channels, aligning Payment Processing with customer-facing web checkout and self-service payment journeys.
Deployment is implemented using Google Pay web APIs and a client-side payment button that tokenizes card credentials, feeding into the bank's online payment processing flow. Operational scope is the public website and digital channels, impacting e-commerce style checkouts, bill payments, and payments operations. Governance centers on web payments configuration, PCI compliance controls, and coordination between digital channels and payments operations teams during rollout.
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Bankwest HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2019 | 2019 |
In 2019 Bankwest implemented Workday HCM as its Core HR system. The deployment established Workday HCM as the central platform for Core HR functions within Bankwest, operating as part of the CBA Group HR technology footprint in Australia.
The implementation focused on employee lifecycle management capabilities typical of Core HR, including centralized employee records, onboarding and offboarding workflows, position and organization management, and HR case and data governance configuration. Workday HCM was configured and maintained by subject matter experts who provided system configuration, security role setup, and ongoing maintenance aligned to HR process requirements.
Operational coverage included HR teams supporting Bankwest and coordination with CBA Group HR projects, providing guidance and expertise for HR systems across the lifecycle of employees and HR projects for the group. The scope emphasized standardizing HR processes and enabling common Core HR workflows across the Bankwest HR function in Australia.
Governance and rollout activities were led through dedicated project management for implementation of solutions, with SMEs providing project oversight, configuration ownership, and ongoing operational support. Workday HCM served as the authoritative Core HR application for employee lifecycle and HR project delivery within Bankwest and the CBA Group context.
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Payroll | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Bankwest AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, Bankwest implemented LivePerson Conversational Cloud as its Chatbots and Conversational AI deployment on the public website. The LivePerson Conversational Cloud instance is instrumented on bankwest.com.au to deliver real-time web messaging and digital customer engagement for online banking visitors.
The implementation centers on category-aligned modules such as web chat widgets, automated intent handling and routing into agent-assisted sessions, together with reporting and conversation analytics instrumentation. Operational coverage is focused on digital customer service and online channels, where LivePerson Conversational Cloud provides session persistence, asynchronous messaging capabilities and agent console routing to support Bankwest’s customer engagement workflows and governance for web-based interactions.
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Bankwest Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Bankwest CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2020 | 2020 |
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Bankwest ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Bankwest IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Servers, Storage and Networking | IaaS |
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2009 | 2009 |
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Bankwest CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Bankwest
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive Manager Human Resources | Manager | HR | |
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Senior Manager People Engagement | Manager | HR | |
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People Leader | Manager | HR | |
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CIO | CXO | Finance | |
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Business Improvement Executive | Director | Operations | |
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Head of Digital | Director | Finance | |
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Talent Acquisition Partner | Manager | HR | |
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Executive General Manager | Manager | Finance | |
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Senior Manager - Strategic Workforce Planning | Manager | HR | |
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Human Resources Payroll Manager | Manager | HR | |
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Workforce Planning Analyst | Non Manager | HR | |
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Workforce Planning Analyst | Non Manager | HR | |
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Senior Manager - Workforce Management & CEC Analytics | Manager | HR | |
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Chief Information Officer | CXO | IT | |
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Chief Financial Officer | CXO | Finance | |
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Apps Being Evaluated by Bankwest Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bankwest IT executives and key decision makers. This section highlights Bankwest's latest recorded technology evaluations, including HaloITSM for IT Service Management on 2026-01-21, Salesforce Marketing Cloud for Marketing Automation on 2026-01-19, and IBM Life/400 for Insurance ERP on 2025-07-16. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bankwest digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-21 | Bankwest | Evaluated | HaloITSM | HaloITSM | IT Service Management | ITSM |
| 2026-01-19 | Bankwest | Evaluated | Salesforce | Salesforce Marketing Cloud | Marketing Automation | CRM |
| 2025-07-16 | Bankwest | Evaluated | IBM | IBM Life/400 | Insurance ERP | ERP Services and Operations |
| 2025-03-15 | Bankwest | Evaluated |
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Loan Management | ERP Services and Operations |
| 2025-01-16 | Bankwest | Evaluated |
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Payment Processing | ERP |
| 2024-07-23 | Bankwest | Evaluated |
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Core Banking | ERP Services and Operations |
| 2024-07-17 | Bankwest | Evaluated |
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ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Bankwest Technographics
Bankwest is a Banking and Financial Services organization based in Australia,
with around 3000 employees and annual revenues of $500.0 million.
Bankwest operates a diverse technology stack with applications such as
Google Pay, Workday HCM and LivePerson Conversational Cloud,
covering areas like Payment Processing, Core HR and Chatbots and Conversational AI.
Bankwest has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Workday and LivePerson.
Bankwest recently adopted applications including
DocuSign eSignature in 2021, Atlassian Jira Service Desk in 2021 and IBM Tivoli OMEGAMON in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bankwest’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bankwest’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bankwest technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.