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● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

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● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

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● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

Baptist World Aid Australia
Location
Suite 4.01/32 Delhi Rd,
North Ryde, 2113, NSW,
Australia
Website
https://www.baptistworldaid.org.au/
Phone
61 13 0078-9991
Artw industry
Non Profit
Employee
Revenue

Baptist World Aid Australia Technographics

Baptist World Aid Australia Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Baptist World Aid Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Baptist World Aid Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Baptist World Aid Australia has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2013, 8x8 eXperience Communications for Call Center in 2023, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Baptist World Aid Australia is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Microsoft , 8x8, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Baptist World Aid Australia revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Baptist World Aid Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Baptist World Aid Australia Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Amazon Web Services (AWS) Legacy Amazon EC2 Application Hosting and Computing Services IaaS n/a 2013 2013
Application Hosting and Computing Services IaaS 2015 2015
Cloud Storage IaaS 2022 2022
Content Delivery Network IaaS 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
8x8, Inc. Legacy 8x8 eXperience Communications Call Center CRM n/a 2023 2023
In 2023, Baptist World Aid Australia deployed 8x8 eXperience Communications as its integrated cloud contact center and unified communications platform to centralize donor engagement, partner coordination, and employee collaboration. The 8x8 eXperience Communications deployment established an organization-wide integrated cloud contact center and unified communications platform that supports customer engagement and internal collaboration across the charity’s global operations. The implementation included 8x8 XCaaS capabilities such as cloud contact center, business phone, video meetings, team chat, SMS, and 8x8 Voice for Microsoft Teams, with the Teams-certified 8x8 Contact Center providing native telephony routing and agent workflows. Configuration emphasized quality management and reporting functionality, with the platform’s resilient architecture and a platform-wide 99.999 percent uptime SLA cited to support high availability for donation processing and supporter-facing services. Baptist World Aid integrated 8x8 eXperience Communications with Microsoft Teams and Microsoft Dynamics 365 to produce accurate, real-time data and analytics for support and donation operations, and to allow agents to operate within the familiar Teams interface. Operational scope for the deployment covers the charity’s global footprint across 22 countries, coordination with 35 in-country project partners, and support for 67 active projects, enabling consistent communications across field partners, donors, and internal teams. Governance and operational changes focused on shifting communications and contact center processes onto the 8x8 XCaaS platform to streamline reporting and reduce ongoing maintenance overhead. Baptist World Aid reported improved call quality, enhanced quality management and reporting capabilities, and greater ease of use and product support that allows staff to focus more on program delivery, while 8x8 eXperience Communications supports personalized interactions, agent productivity, and cross-team collaboration.
Customer Experience CRM 2016 2016
Digital Advertising Platform CRM 2021 2021
Marketing Analytics CRM 2021 2021
Marketing Automation CRM 2018 2018
Marketing Automation CRM 2020 2020
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2015 2015
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2021 2021
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Expense Management ERP Financial Management 2016 2016
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2021 2021
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Onboarding HCM 2019 2019
Recruiting, Applicant Tracking System HCM 2019 2019
Volunteer Management HCM 2022 2022
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2018 2018
IT Decision Makers and Key Stakeholders at Baptist World Aid Australia
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Baptist World Aid Australia Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Baptist World Aid Australia Technographics

Baptist World Aid Australia is a Non Profit organization based in Australia, with around 120 employees and annual revenues of $12.0 million.

Baptist World Aid Australia operates a diverse technology stack with applications such as Amazon EC2, 8x8 eXperience Communications and Microsoft 365, covering areas like Application Hosting and Computing Services, Call Center and Collaboration.

Baptist World Aid Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Amazon Web Services (AWS), 8x8, Inc. and Microsoft.

Baptist World Aid Australia recently adopted applications including 8x8 eXperience Communications in 2023, Amazon S3 in 2022 and Volunteer Impact in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Baptist World Aid Australia’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Baptist World Aid Australia’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Baptist World Aid Australia technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.