Barksdale Federal Credit Union
1560 E 70th St,
Shreveport, 71105, LA,
United States
Shreveport, 71105, LA,
United States
1 318-629-8380
Banking and Financial Services
Barksdale Federal Credit Union Technographics
Barksdale Federal Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Barksdale Federal Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Barksdale Federal Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Barksdale Federal Credit Union has purchased the following applications: NCR Voyix D3 for Digital Banking in 2018, Eltropy AI Platform for Generative AI Platforms in 2023, Rocket.chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Barksdale Federal Credit Union is running and its propensity to invest more and deepen its relationship with NCR Voyix , Eltropy , Rocket.chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Barksdale Federal Credit Union revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Barksdale Federal Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Barksdale Federal Credit Union Tech Stack and Enterprise Applications
Barksdale Federal Credit Union ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NCR Voyix | Legacy | NCR Voyix D3 | Digital Banking | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Barksdale Federal Credit Union deployed NCR Voyix D3 on its public website. NCR Voyix D3 is being used to support the credit union's Digital Banking channel and deliver member-facing online services.
The implementation focuses on Digital Banking capabilities commonly delivered by NCR Voyix D3, including online account access, funds transfer workflows, bill payment orchestration, enrollment and account servicing functions, and web content personalization configured for the public site. Configuration work emphasized channel orchestration and session based member authentication and self-service flows to support retail online banking interactions.
Operational coverage centers on the public web channel and member self-service functions, supporting front-line member services and online operations. Governance is organized around web content and digital channel management, with operational ownership aligned to IT and member services teams responsible for ongoing configuration and channel updates.
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Barksdale Federal Credit Union AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Eltropy | Legacy | Eltropy AI Platform | Generative AI Platforms | AI Development | n/a | 2023 | 2023 |
In 2023, Barksdale Federal Credit Union implemented the Eltropy AI Platform, going live with Eltropy AI Chat to provide 24/7 member self-service and to improve agent efficiency across contact center and CRM processes. The deployment is categorized under Generative AI Platforms and was announced by the vendor as part of a cohort of community financial institutions adopting AI Chat in the United States.
The implementation centered on Eltropy AI Chat as the primary module, configured to handle conversational intake, automated inquiry triage, and agent assist for live handoff scenarios. The Eltropy AI Platform was provisioned to orchestrate interactions across contact center queues and CRM workflows, enabling conversational routing and contextual case creation while retaining agent escalation paths. This configuration aligns with standard Generative AI Platforms capabilities for intent detection, contextual response generation, and assisted resolution workflows.
Operational scope focused on member service and contact center operations within the credit union, delivering continuous availability for routine inquiries and improving agent throughput during staffed hours. Governance activities included configuring escalation rules and agent assist controls, and the rollout was executed as a live production deployment for U.S. member interactions according to the vendor announcement. The implementation narrative emphasizes the Eltropy AI Platform as a live conversational layer integrated with contact center and CRM processes to support 24/7 self-service and to enhance agent efficiency.
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Barksdale Federal Credit Union AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Barksdale Federal Credit Union implemented Rocket.chat on its website to deliver member-facing conversational support. The deployment positions Rocket.chat within the Chatbots and Conversational AI category, serving online member services and customer support workflows via the public website.
Configuration centers on embedding Rocket.chat's web chat widget and enabling real-time messaging, persistent conversation transcripts, and canned response workflows. The implementation makes use of Rocket.chat features for bot integration and conversational routing to automate routine member inquiries while allowing escalation to live agents when needed.
Operational coverage is focused on the credit union's member services team with the system capturing inbound interactions through the site. Governance and process changes emphasize channel ownership, transcript retention and agent handoff procedures to manage web chat operations and conversational workflow governance.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Barksdale Federal Credit Union CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Barksdale Federal Credit Union PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Barksdale Federal Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Barksdale Federal Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Barksdale Federal Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Barksdale Federal Credit Union IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Barksdale Federal Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Barksdale Federal Credit Union Technographics
Barksdale Federal Credit Union is a Banking and Financial Services organization based in United States,
with around 200 employees and annual revenues of $30.0 million.
Barksdale Federal Credit Union operates a diverse technology stack with applications such as
NCR Voyix D3, Eltropy AI Platform and Rocket.chat,
covering areas like Digital Banking, Generative AI Platforms and Chatbots and Conversational AI.
Barksdale Federal Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as NCR Voyix, Eltropy and Rocket.chat.
Barksdale Federal Credit Union recently adopted applications including
Eltropy AI Platform in 2023, Cloudflare CDN in 2022 and Adobe Analytics Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Barksdale Federal Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Barksdale Federal Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Barksdale Federal Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.