Bath & North East Somerset Council
Bath & North East Somerset Council Technographics
Bath & North East Somerset Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bath & North East Somerset Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6302 Bath & North East Somerset Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bath & North East Somerset Council has purchased the following applications: Rocket.chat for Chatbots and Conversational AI in 2019, Microsoft Power BI for Analytics and BI in 2020, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bath & North East Somerset Council is running and its propensity to invest more and deepen its relationship with Rocket.chat , Microsoft , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bath & North East Somerset Council revenues, which have grown to $148.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bath & North East Somerset Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bath & North East Somerset Council Tech Stack and Enterprise Applications
Bath & North East Somerset Council AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Bath & North East Somerset Council deployed Rocket.chat on its public website. The council implemented Rocket.chat as a citizen-facing Chatbots and Conversational AI application to provide web-based messaging and automated conversational workflows for residents.
The Rocket.chat implementation was focused on a website chat widget, automated responses and bot-driven workflows, human agent handover and session continuity, and conversation history and logging to support case follow up. Functionally this mapped to customer service and digital engagement use cases, enabling synchronous and asynchronous messaging between residents and council contact points.
Operational scope was scoped to the council website as the primary citizen channel, and governance was aligned with existing contact handling and digital services processes to manage conversation moderation, response SLAs and content updates. The deployment emphasized conversational capability and web channel orchestration under the Chatbots and Conversational AI category, with configuration centered on routing, automation and message persistence for public sector service interactions.
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Bath & North East Somerset Council Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020 Bath & North East Somerset Council implemented Microsoft Power BI as part of its Analytics and BI efforts to publish interactive dashboards on the council website. The council uses Microsoft Power BI on their website to surface public facing reports and interactive visualizations that support transparency and resident access to service information.
The implementation centers on published reports and dashboards, report-level visualization, and scheduled data refresh capabilities. Microsoft Power BI is configured to manage data models, author interactive dashboards, and publish content to web pages, with standard Analytics and BI workflows for report versioning and refresh orchestration.
Deployment is focused on the public website, where dashboards are embedded directly into council web pages for citizen consumption. Operational coverage is oriented toward public reporting and council communications, with content targeted at residents and stakeholders rather than private transactional systems.
Governance and publication workflows were established to control which reports are published publicly, to schedule refreshes, and to manage report ownership and editorial processes. The rollout emphasizes content governance, role based access for internal editors, and a repeatable publishing cadence for website updates.
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Bath & North East Somerset Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Bath & North East Somerset Council deployed Zoom for Audio Video and Web Conferencing on its public website. Zoom is embedded to enable live meetings and public webinars that are accessible from municipal web pages. The deployment surfaces meeting entry points, registration links, and recorded session playback directly on the council site.
The implementation uses core Audio Video and Web Conferencing capabilities including meeting scheduling, webinar hosting, participant management, live streaming, recording, and screen sharing to support both public engagement and internal communications. Integration is limited to website embedding and published links, with configuration focused on web meeting widgets, calendar link generation, and access control settings. Governance work centered on public meeting policies and role based access to webinar controls and recordings.
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Bath & North East Somerset Council Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
|
|
Application, Web and Enterprise Search | Content Management |
|
2020 | 2020 |
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Bath & North East Somerset Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
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|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
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Bath & North East Somerset Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
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Bath & North East Somerset Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Bath & North East Somerset Council CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Web Gateways (SWG) | CyberSecurity |
|
2011 | 2011 |
|
IT Decision Makers and Key Stakeholders at Bath & North East Somerset Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Bath & North East Somerset Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bath & North East Somerset Council IT executives and key decision makers. This section highlights Bath & North East Somerset Council's latest recorded technology evaluations, including Sunrise Sostenuto ITSM for IT Service Management on 2026-03-24, Proactis Supplier Relationship Management for Supplier Relationship Management on 2025-04-14, and MHR iTrent Payroll for Payroll on 2024-09-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bath & North East Somerset Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-24 | Bath & North East Somerset Council | Evaluated | Sunrise Software | Sunrise Sostenuto ITSM | IT Service Management | ITSM |
| 2025-04-14 | Bath & North East Somerset Council | Evaluated | Proactis | Proactis Supplier Relationship Management | Supplier Relationship Management | Procurement |
| 2024-09-20 | Bath & North East Somerset Council | Evaluated | MHR (formerly MidlandHR) | MHR iTrent Payroll | Payroll | HCM |
FAQ - APPS RUN THE WORLD Bath & North East Somerset Council Technographics
Bath & North East Somerset Council is a Government organization based in United Kingdom,
with around 6302 employees and annual revenues of $148.0 million.
Bath & North East Somerset Council operates a diverse technology stack with applications such as
Rocket.chat, Microsoft Power BI and Zoom,
covering areas like Chatbots and Conversational AI, Analytics and BI and Audio Video and Web Conferencing.
Bath & North East Somerset Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Rocket.chat, Microsoft and Zoom Video Communications.
Bath & North East Somerset Council recently adopted applications including
Microsoft Power BI in 2020, Zoom in 2020 and Algolia Search in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bath & North East Somerset Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bath & North East Somerset Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bath & North East Somerset Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.