Winchester, 22601, VA,
United States
Battery Mart Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Battery Mart and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 Battery Mart employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Battery Mart has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2017, Google Workspace (Formerly Google G-Suite) for Collaboration in 2021, Signifyd for eCommerce Fraud Protection in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Battery Mart is running and its propensity to invest more and deepen its relationship with Zendesk , Olark , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Battery Mart revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Battery Mart intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Battery Mart implemented Zendesk Chat on its website. Battery Mart used Zendesk Chat, a Chatbots and Conversational AI application, to provide a customer-facing live chat channel for product questions, order status inquiries, and pre-sale support on its e-commerce site. The deployment centered on embedding the Zendesk Chat web widget into product and checkout pages and routing incoming chats to the retailer's small customer service team.
Configuration aligned with typical chat capabilities, including real-time messaging, canned responses, visitor context capture, and chat transcript generation to support agent handoffs. Operational ownership was assigned to customer service, which adapted workflows to include chat triage, synchronous handling, and asynchronous follow-up using saved transcripts. No external system integrations are documented in the source, so the implementation narrative focuses on web-based chat deployment, agent workflow integration, and governance within Battery Mart's customer support function.
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Battery Mart implemented Google Workspace (Formerly Google G-Suite) to provide centralized Collaboration services across its United States retail operations. The deployment of Google Workspace (Formerly Google G-Suite) was surfaced via the company website and is used to deliver core Collaboration capabilities including Gmail for email, Google Calendar for scheduling, Google Drive for cloud storage, Docs and Sheets for collaborative authoring, and Meet for synchronous meetings.
Configuration and administration were aligned to a 30-employee profile, using the Google admin console for user provisioning, identity and access controls, and basic device management to support sales, inventory and back-office workflows. The implementation emphasizes in-tool collaboration and document lifecycle management to support business functions such as customer communication, order coordination and internal reporting, with governance centered on administrative controls and user account policies appropriate for a small retail organization.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Signifyd | Legacy | Signifyd | eCommerce Fraud Protection | eCommerce | n/a | 2020 | 2020 |
In 2020, Battery Mart implemented Signifyd on its website to add eCommerce Fraud Protection to online checkout and order processing. Battery Mart is a United States retail business with roughly 30 employees and a single e-commerce site, so the deployment targeted the merchant checkout and order capture surface rather than broad enterprise systems.
The Signifyd implementation is a SaaS site integration that provides real-time order risk screening, order scoring, and automated decisioning at point of sale. Configuration work focused on embedding decision responses into the checkout flow and routing flagged transactions into existing order handling processes.
Operational coverage centers on e-commerce operations and customer service, with Signifyd decision data feeding merchant order review and fulfillment workflows. Governance changes included tuning decision thresholds and standardizing review steps, aligning Signifyd outcomes with Battery Mart's fraud policy and operational capacity. The implementation positions Signifyd as the primary eCommerce Fraud Protection control for Battery Mart's online checkout.
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eCommerce Fraud Protection | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2007 | 2007 |
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Personalization and Product Recommendations | eCommerce |
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2015 | 2015 |
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Product Review Management | eCommerce |
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2012 | 2012 |
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Shipping Management | eCommerce |
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2015 | 2015 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Order Management | SCM |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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