BCE Technographics
BCE Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BCE and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 49781 BCE employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BCE has purchased the following applications: SAP HCM (HR) for Core HR in 2021, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2010, Altair AI Cloud (formerly RapidMiner Cloud) for ML and Data Science Platforms in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BCE is running and its propensity to invest more and deepen its relationship with SAP , Salesforce , Altair Engineering or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BCE revenues, which have grown to $17.46 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BCE intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BCE Tech Stack and Enterprise Applications
BCE HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2021 | 2021 |
In 2021, BCE implemented SAP HCM (HR) within a Core HR deployment to centralize employee record and payroll capabilities across its HR operations. The initiative targeted consolidation of employee master data, standardized payroll processing workflows, and alignment of HR and payroll business functions to support ongoing operational governance.
The implementation concentrated on employee record management and payroll configuration, with workstreams addressing payroll calculation rules, employee lifecycle event handling, and linkage between HR master data and pay elements. Stakeholders participated in setting objectives, strategies, roadmaps, plans, programs and performance measures for the improvement of SAP HCM (employee record & payroll) and Mediapulse (time entry), embedding performance measures into program planning and roadmap milestones.
Operational integration included Mediapulse for time entry, with timekeeping data used to inform SAP HCM payroll processing and workforce records. Governance and process work emphasized cross functional alignment between HR, payroll, and timekeeping teams, using defined roadmaps and program plans to steer configuration changes, update operational procedures, and instrument ongoing performance measurement for the Core HR environment.
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Learning and Development | HCM |
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2016 | 2017 |
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Payroll | HCM |
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2016 | 2017 |
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Performance and Goal Management | HCM |
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2016 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2016 |
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Succession and Leadership Planning | HCM |
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2016 | 2017 |
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BCE ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010, BCE implemented Salesforce Field Service (ex ClickSoftware) to formalize its Field Service Management capabilities and organize its mobile workforce. The deployment leveraged the Salesforce Field Service application to centralize scheduling and dispatch for field technicians, aligning field operations with BCEs broader service delivery functions.
Configuration focused on standard Field Service Management modules including automated scheduling and optimization, dispatcher console, work order lifecycle management, mobile technician application with offline synchronization, asset and parts tracking, and SLA enforcement. The implementation was configured within the Salesforce platform, preserving ClickSoftware operational patterns while adopting cloud-based case and work order orchestration.
Operational scope centered on BCEs field operations and network service teams, providing a unified workflow for dispatch, technician routing, and on-site service execution. Governance emphasized scheduling policies, service-level controls, and role-based access for dispatchers and mobile technicians to standardize field processes and enforce operational consistency.
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BCE AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Altair Engineering | Legacy | Altair AI Cloud (formerly RapidMiner Cloud) | ML and Data Science Platforms | AI Development | n/a | 2015 | 2015 |
In 2015, BCE deployed Altair AI Cloud, formerly RapidMiner Cloud, as an ML and Data Science Platform to support production machine learning use cases. BCE purchased and implemented the RapidMiner data science platform to build and operationalize an SMS spam detection application and to structure a centralized data science capability.
The implementation combined Altair AI Cloud model development and pipeline orchestration with interactive experimentation in Jupyter Notebooks and Python PySpark workflows. Functional capabilities implemented included feature engineering and distributed model training, model scoring pipelines for production inference, and notebook driven exploratory analytics, all coordinated through the Altair AI Cloud environment.
Data integration and runtime execution were anchored on Cloudera CDH with Hive and Impala used for data access and SQL based feature extraction, while PySpark provided distributed processing for large message datasets. The production SMS spam detection application used the Altair AI Cloud model assets alongside these Big Data components, and development relied on the RapidMiner authoring environment for pipeline design.
Operational governance was led by a centralized data science virtual team that developed model lifecycle practices, coordinated deployments to production, and maintained model assets in Altair AI Cloud. BCE Altair AI Cloud ML and Data Science Platform SMS spam detection reflects an implementation that fused cloud data science tooling with on premises Cloudera data infrastructure and team based governance to operationalize machine learning for messaging security.
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BCE CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2020 | 2020 |
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BCE EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2021 | 2021 |
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BCE ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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BCE IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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IT Decision Makers and Key Stakeholders at BCE
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Human Resources Officer and Executive VP, Corporate Services | CXO | HR | |
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Director of Field Operations | Director | Finance | |
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Director, Customer and Field Operations and Planning | Director | Customer Service | |
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Director, Field Operations | Director | Finance | |
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Vice President Human Resources | VP | HR | |
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Human Resources Director | Director | HR | |
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Director - Human Resources | Director | HR | |
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Apps Being Evaluated by BCE Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BCE IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BCE digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD BCE Technographics
BCE is a Communications organization based in Canada,
with around 49781 employees and annual revenues of $17.46 billion.
BCE operates a diverse technology stack with applications such as
SAP HCM (HR), Salesforce Field Service (ex ClickSoftware) and Altair AI Cloud (formerly RapidMiner Cloud),
covering areas like Core HR, Field Service Management and ML and Data Science Platforms.
BCE has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Salesforce and Altair Engineering.
BCE recently adopted applications including
SAP HCM (HR) in 2021, SAP Business Planning and Consolidation in 2021 and Adobe Audience Manager in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BCE’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BCE’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BCE technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.