Beesley & Fildes
Wilson Business Centre, Wilson Road,
Liverpool, L36 6AF,
United Kingdom
Liverpool, L36 6AF,
United Kingdom
44 15 1480-8304
Distribution
Beesley & Fildes Technographics
Beesley & Fildes Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Beesley & Fildes and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 235 Beesley & Fildes employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Beesley & Fildes has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2015, Microsoft 365 for Collaboration in 2020, Hotjar for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Beesley & Fildes is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Beesley & Fildes revenues, which have grown to $47.8 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Beesley & Fildes intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Beesley & Fildes Tech Stack and Enterprise Applications
Beesley & Fildes AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Beesley & Fildes implemented Zendesk Chat on its public website. Zendesk Chat, in the Chatbots and Conversational AI category, is deployed as an embedded web chat widget providing real time messaging to site visitors and a centralized agent console for customer-facing staff. The deployment supports customer service and sales inquiry handling, enabling live engagement for order queries and pre-sales questions typical to a distribution business.
Configuration aligns with standard chat operations, including chat routing to staffed agents, proactive chat triggers, canned responses, and transcript capture for audit and follow up, with reporting and conversation history surfaced in the agent interface. Operational coverage is limited to the company website and is managed by customer service teams who follow chat response workflows and escalation procedures to phone or email when required. Governance is implemented through scripted response templates and transcript retention practices to standardize handling of inbound web inquiries.
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Beesley & Fildes Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Beesley & Fildes implemented Microsoft 365 for Collaboration. The company's public website indicates active use of Microsoft 365 and the deployment was configured to support corporate communications and document workflows across its distribution operations in the United Kingdom.
The Microsoft 365 rollout emphasized standard Collaboration modules including Exchange Online for email, Microsoft Teams for chat and meetings, SharePoint Online for intranet and document libraries, OneDrive for personal file sync, and the Office desktop and web apps, all managed within a single Microsoft 365 tenant. Governance centered on tenant level administration, centralized user provisioning, role based access controls, and data classification to align collaboration governance with internal IT controls. The implementation targeted business functions such as internal communications, document management, and operational coordination across office and distribution teams.
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Beesley & Fildes CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022 Beesley & Fildes implemented Hotjar on their corporate website to extend Customer Experience instrumentation and behavioral analytics. The implementation of Hotjar positions the vendor application Hotjar within Beesley & Fildes Customer Experience tooling to support website level user insight and on-site feedback capture.
Deployment focused on embedding the Hotjar tracking script across key web pages, configuring heatmaps and session recordings, and enabling on-site feedback widgets and surveys consistent with Customer Experience workflows. Hotjar session recording and heatmap configuration were applied to conversion funnels and product listing pages to capture click, scroll, and engagement signals for digital marketing and UX analysis.
Operational coverage centered on the public website and was consumed by digital marketing and user experience teams for qualitative behavior analysis and feedback aggregation. Data capture and tagging were managed through web instrumentation processes, with access controls and consent considerations incorporated into routine content and analytics governance.
Governance activities emphasized workflow changes for how marketing and web teams review qualitative analytics, including scheduled review cycles for recordings and feedback, and processes to triage UX issues reported via Hotjar. The full application name Hotjar is used for session replay, heatmapping, and feedback collection within Beesley & Fildes Customer Experience scope.
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Beesley & Fildes IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Beesley & Fildes CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Beesley & Fildes
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Beesley & Fildes Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Beesley & Fildes IT executives and key decision makers. This section highlights Beesley & Fildes's latest recorded technology evaluations, including Epicor BisTrack for Manufacturing ERP on 2026-10-16. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Beesley & Fildes digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-10-16 | Beesley & Fildes | Evaluated | Epicor | Epicor BisTrack | Manufacturing ERP | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Beesley & Fildes Technographics
Beesley & Fildes is a Distribution organization based in United Kingdom,
with around 235 employees and annual revenues of $47.8 million.
Beesley & Fildes operates a diverse technology stack with applications such as
Zendesk Chat, Microsoft 365 and Hotjar,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Experience.
Beesley & Fildes has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Microsoft and Contentsquare.
Beesley & Fildes recently adopted applications including
Hotjar in 2022, Microsoft Clarity in 2022 and Intuit Mailchimp in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Beesley & Fildes’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Beesley & Fildes’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Beesley & Fildes technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.