BICS
Bd Roi Albert II 27, 1030 Schaerbeek,
Brussels, x,
Belgium
Brussels, x,
Belgium
32 2 547 52 10
Communications
BICS Technographics
BICS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BICS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 BICS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BICS has purchased the following applications: NetCracker BSS/OSS for OSS/BSS in 2018, Flow XO For Chat for Chatbots and Conversational AI in 2019, Adobe Connect for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BICS is running and its propensity to invest more and deepen its relationship with NEC Corporation , Flow XO , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BICS revenues, which have grown to $935.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BICS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BICS Tech Stack and Enterprise Applications
BICS ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, BICS implemented NetCracker BSS/OSS to consolidate service, network and infrastructure management within a single OSS/BSS platform. The deployment targeted BICS core network and service operations, with an emphasis on optimizing digital service fulfillment, provisioning and the planned expansion into service assurance.
The NetCracker BSS/OSS implementation was configured to include Service Information Management, Service Order Management, Service Inventory, Resource Inventory, Discovery and Reconciliation, and Network Planning and Design components. These modules were used to centralize resource and service inventory visibility, correlate network and service layers, and support order lifecycle and inventory reconciliation workflows consistent with OSS/BSS operational patterns.
Operational coverage focused on mission critical fulfillment and provisioning capabilities for BICS digital offerings, and on discovering and utilizing stranded network assets to improve utilization. The program was extended to include automation workstreams that span customer and network problem management, with the next phase explicitly concentrating on service assurance and tighter operational automation.
Governance and process changes emphasized a service centric operating model, aligning inventory, order and assurance processes to a centralized OSS/BSS platform. The consolidated NetCracker BSS/OSS environment enabled improved operational efficiency, reduced network cost drivers, and supported an enhanced customer experience, and BICS committed to an expanded partnership for the service assurance phase.
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BICS AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Flow XO | Legacy | Flow XO For Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, BICS implemented Flow XO For Chat on their website. Flow XO For Chat, a Chatbots and Conversational AI application, was deployed as the companys primary web-facing conversational interface to receive and triage inbound customer queries.
The deployment centered on embedding the Flow XO web chat capability into public site pages, configuring conversational workflows and scripted response trees to handle FAQs, route inquiries, and maintain session state consistent with chatbot and conversational AI patterns. Governance and ongoing tuning of conversational content were managed through the Flow XO administration interface and standard web content update processes, with operational coverage focused on customer-facing support and commercial touchpoints on the BICS website. Integrations beyond the web front end were not specified.
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BICS Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, BICS implemented Adobe Connect to deliver Audio Video and Web Conferencing capabilities on its corporate website. The Adobe Connect deployment is surface mounted to the bics.com site to host browser based meeting rooms and customer facing webinar sessions, enabling web conferencing access without a separate client download.
The implementation leverages standard Audio Video and Web Conferencing functionality, including persistent virtual meeting rooms, webinar hosting and scheduling, presenter controls with content sharing and screen sharing, recording and playback, and attendee management for registration and access control. Configuration appears focused on web embedding and session orchestration, aligning presenter workflows and content delivery for live events and on demand recordings.
Operational coverage centers on external customer engagement through the public website and internal collaboration tied to communications and support workflows, with session scheduling and access managed via site integrated workflows. Governance emphasis is on centralizing conferencing on the website as the primary touchpoint for virtual events, standardizing session configuration and moderation practices across relevant business functions.
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Audio Video and Web Conferencing | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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BICS CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2023 | 2023 |
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Account Based Marketing | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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BICS ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2022 | 2022 |
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BICS IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at BICS
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by BICS Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BICS IT executives and key decision makers. This section highlights BICS's latest recorded technology evaluations, including PayU for Payment Processing on 2025-11-03, Siemens Opcenter for Manufacturing Execution System on 2025-10-01, and IBM Maximo for Enterprise Asset Management on 2025-05-14. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BICS digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-11-03 | BICS | Evaluated | PayU | PayU | Payment Processing | ERP |
| 2025-10-01 | BICS | Evaluated | Siemens Digital Industries Software | Siemens Opcenter | Manufacturing Execution System | ERP Services and Operations |
| 2025-05-14 | BICS | Evaluated | IBM | IBM Maximo | Enterprise Asset Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD BICS Technographics
BICS is a Communications organization based in Belgium,
with around 1000 employees and annual revenues of $935.0 million.
BICS operates a diverse technology stack with applications such as
NetCracker BSS/OSS, Flow XO For Chat and Adobe Connect,
covering areas like OSS/BSS, Chatbots and Conversational AI and Audio Video and Web Conferencing.
BICS has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as NEC Corporation, Flow XO and Adobe Systems.
BICS recently adopted applications including
6sense Account Engagement Platform in 2024, Zoominfo Platform in 2023 and Livestorm in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BICS’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BICS’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BICS technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.