Berkshire Bank
60 State Street,
Boston, 02109, MA,
United States
Boston, 02109, MA,
United States
1 904-777-6000
Banking and Financial Services
Berkshire Bank Technographics
Berkshire Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Berkshire Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1238 Berkshire Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Berkshire Bank has purchased the following applications: FIS GETPAID for AR Automation in 2026, FIS Integrated Banking System (IBS) for Core Banking in 2019, Altair Knowledge Works for ML and Data Science Platforms in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Berkshire Bank is running and its propensity to invest more and deepen its relationship with FIS Global , Finastra , MeridianLink or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Berkshire Bank revenues, which have grown to $433.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Berkshire Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Berkshire Bank Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP Financial Management | n/a | 2026 | 2026 |
In 2026, Beacon Bank implemented FIS GETPAID on its website. FIS GETPAID is deployed as an AR Automation solution to provide customer-facing online payment capture and electronic invoice presentment through the bank website, positioning the application as the primary digital receivables channel for customers.
The implementation concentrated on AR Automation capabilities common to the category, including a customer payment portal, online checkout workflows that support card and ACH payment methods, and automated cash application and reconciliation to reduce manual posting. Configuration work emphasized invoice presentment, payment routing and exception handling workflows to align digital payments with the bank's receivables processes.
Operational scope centers on accounts receivable, cash application, collections, and customer service teams, with the public website deployment embedding payment capture into day-to-day receivables operations. Governance updates established web‑facing payment procedures, exception routing for online transactions, and operational ownership for AR and treasury functions to manage online payment exceptions and dispute workflows.
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Payment Processing | ERP Financial Management |
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2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS Integrated Banking System (IBS) | Core Banking | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Beacon Bank implemented FIS Integrated Banking System IBS as its Core Banking platform. The deployment established a centralized transaction processing backbone to support retail deposits, commercial accounts, loan servicing, payments, and the general ledger across the bank's U.S. operations. FIS Integrated Banking System IBS was provisioned as the authoritative account of record and customer master for branch, treasury, and back-office functions.
The implementation configured Core Banking modules including account lifecycle management, deposit processing, loan servicing, payments processing, general ledger posting, and teller and branch operations. Configuration work emphasized product catalog standardization, automation of interest and fee posting, item processing, and real-time posting workflows to align retail and commercial product offerings and day-to-day operations.
Integration scope leveraged the core platform's API and file-based connectivity to support digital channels, ATM and POS networks, ACH and payment rails, and batch reconciliations, providing upstream and downstream data flows for customer onboarding, transaction clearing, and finance reporting. The deployment focused on channel and data interface patterns typical for Core Banking, without specifying external vendor names.
Governance was structured around centralized change control, role-based access and production monitoring, with phased cutovers for discrete functional areas to limit operational disruption. Operational ownership shifted toward centralized operations, retail operations, commercial banking, treasury, and finance teams to align workflows, exception handling, and authorization controls with the new Core Banking processing model.
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Loan Management | ERP Services and Operations |
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2021 | 2021 |
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Loan Management | ERP Services and Operations |
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2024 | 2024 |
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Loan Management | ERP Services and Operations |
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2015 | 2015 |
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Loan Management | ERP Services and Operations |
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2018 | 2018 |
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Loan Management | ERP Services and Operations |
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2020 | 2020 |
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Loan Management | ERP Services and Operations |
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2026 | 2026 |
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Loan Origination System (LOS) | ERP Services and Operations |
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2019 | 2019 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Altair Engineering | Legacy | Altair Knowledge Works | ML and Data Science Platforms | AI Development | n/a | 2019 | 2019 |
In 2019 Berkshire Bank deployed Altair Knowledge Works within a Data Intelligence Solutions initiative to centralize HR data preparation and reporting. The deployment targeted HR reporting workflows that required rapid data blending, reconciliation, and repeatable output for management dashboards and compensation analysis.
The implementation used Altair Monarch capabilities for reconciliation of short term incentive plan reporting and for rapid data acquisition, blending, reconciliation and preparation. Capabilities configured included self service data preparation, statistical profiling to validate currency and accuracy of datasets, and the creation of repeatable turnover, talent management, and compensation reporting pipelines. Altair Knowledge Works was applied to standardize these functional workflows and to produce prepared datasets that can be exported into a visualization tool for analysis.
Operational coverage focused on Berkshire Banks HR organization and reporting to senior management, with prepared outputs feeding visual reporting for leadership review. The platform removed manual cut and paste steps, enabling HR to produce cohesive, repeatable reports and dashboards that support compensation and talent management decision making.
Governance and workflow restructuring centered on shifting ownership of data preparation to HR through a self service model, establishing repeatable processes for reconciliation and dataset validation. Outcomes explicitly reported include reducing an aggregation and redistribution task from four or more hours to five minutes, and providing analysts time to read, analyze and present narratives from the data rather than performing manual consolidation.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Artificial Intelligence Marketing | AI-Powered Application |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Document Management | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2014 | 2014 |
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Web Content Management | Content Management |
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2026 | 2026 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2026 | 2026 |
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Customer Support | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Listing Management | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2026 | 2026 |
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Digital Workspace | IaaS |
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2019 | 2019 |
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Digital Workspace | IaaS |
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2019 | 2019 |
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Domain Name System (DNS) | IaaS |
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2012 | 2012 |
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Domain Name System (DNS) | IaaS |
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2016 | 2016 |
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Domain Name System (DNS) | IaaS |
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2025 | 2025 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2022 | 2022 |
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Cloud Access Security Brokers (CASB) | CyberSecurity |
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2017 | 2018 |
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DDoS Protection | CyberSecurity |
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2019 | 2019 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2025 | 2025 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2016 | 2016 |
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2026 | 2026 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Surveillance System | Physical Security |
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2018 | 2018 |
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Video Surveillance System | Physical Security |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Berkshire Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Berkshire Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Berkshire Bank IT executives and key decision makers. This section highlights Berkshire Bank's latest recorded technology evaluations, including Jack Henry Banking SilverLake for Core Banking on 2025-01-30. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Berkshire Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Berkshire Bank Technographics
Berkshire Bank is a Banking and Financial Services organization based in United States,
with around 1238 employees and annual revenues of $433.0 million.
Berkshire Bank operates a diverse technology stack with applications such as
FIS GETPAID, FIS Integrated Banking System (IBS) and Altair Knowledge Works,
covering areas like AR Automation, Core Banking and ML and Data Science Platforms.
Berkshire Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global and Altair Engineering.
Berkshire Bank recently adopted applications including
MeridianLink Consumer (ex LoansPQ) in 2021, DocuSign eSignature in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Berkshire Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Berkshire Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Berkshire Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.