Berliner Verkehrsbetriebe (BVG) Technographics
Berliner Verkehrsbetriebe (BVG) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Berliner Verkehrsbetriebe (BVG) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15300 Berliner Verkehrsbetriebe (BVG) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Berliner Verkehrsbetriebe (BVG) has purchased the following applications: SAP R/3 for ERP Financial in 2001, Solvemate for Chatbots and Conversational AI in 2023, Miro for Collaboration in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Berliner Verkehrsbetriebe (BVG) is running and its propensity to invest more and deepen its relationship with SAP , Solvemate , Miro or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Berliner Verkehrsbetriebe (BVG) revenues, which have grown to $1.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Berliner Verkehrsbetriebe (BVG) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Berliner Verkehrsbetriebe (BVG) Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP R/3 | ERP Financial | ERP Financial Management | n/a | 2001 | 2001 |
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ERP Financial | ERP Financial Management |
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2024 | 2026 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Solvemate | Legacy | Solvemate | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Berliner Verkehrsbetriebe (BVG) deployed Solvemate on its website to provide automated customer interactions. Solvemate is implemented within the Chatbots and Conversational AI category to support passenger information and customer service workflows on BVG's public web properties.
The Solvemate implementation uses configurable conversational flows and decision-tree based automation to surface FAQ answers and guide users through common timetable, ticketing, and service disruption queries. Functional capabilities implemented include intent recognition, guided response templates, fallback escalation rules, and session context management to preserve conversational state across multiple turns. Content and conversation scripts are authored in German and aligned with BVG's service vocabulary to ensure consistency in passenger communications.
Deployment is scoped to BVG's website and targets front-line customer service and passenger information functions, with operational ownership assigned to customer experience and communications teams. Governance includes iterative training of intent models, content versioning, and defined handover rules for escalation to human agents through standard conversational handoff flows. Monitoring focuses on conversational logs and escalation events to drive iterative updates to response trees and dialog configurations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Miro | Legacy | Miro | Collaboration | Collaboration | n/a | 2024 | 2024 |
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Collaboration | Collaboration |
|
2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
|
2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Performance Management | ITSM |
|
2021 | 2021 |
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IT Service Management | ITSM |
|
2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Operating System (OS) | PaaS |
|
2001 | 2001 |
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Transactional Email | PaaS |
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2023 | 2023 |
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Transactional Email | PaaS |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
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Database Management | IaaS |
|
2001 | 2001 |
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Database Management | IaaS |
|
2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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DDoS Protection | CyberSecurity |
|
2023 | 2023 |
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Identity and Access Management (IAM) | CyberSecurity |
|
2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Berliner Verkehrsbetriebe (BVG)
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Berliner Verkehrsbetriebe (BVG) Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||