AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Berliner Verkehrsbetriebe (BVG) Tech Stack and Enterprise Applications

ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP R/3 ERP Financial ERP Financial Management n/a 2001 2001
ERP Financial ERP Financial Management 2024 2026
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Solvemate Legacy Solvemate Chatbots and Conversational AI AI-Powered Application n/a 2023 2023
In 2023, Berliner Verkehrsbetriebe (BVG) deployed Solvemate on its website to provide automated customer interactions. Solvemate is implemented within the Chatbots and Conversational AI category to support passenger information and customer service workflows on BVG's public web properties. The Solvemate implementation uses configurable conversational flows and decision-tree based automation to surface FAQ answers and guide users through common timetable, ticketing, and service disruption queries. Functional capabilities implemented include intent recognition, guided response templates, fallback escalation rules, and session context management to preserve conversational state across multiple turns. Content and conversation scripts are authored in German and aligned with BVG's service vocabulary to ensure consistency in passenger communications. Deployment is scoped to BVG's website and targets front-line customer service and passenger information functions, with operational ownership assigned to customer experience and communications teams. Governance includes iterative training of intent models, content versioning, and defined handover rules for escalation to human agents through standard conversational handoff flows. Monitoring focuses on conversational logs and escalation events to drive iterative updates to response trees and dialog configurations.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Miro Legacy Miro Collaboration Collaboration n/a 2024 2024
Collaboration Collaboration 2017 2017
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Engagement CRM 2019 2019
Customer Experience CRM 2019 2019
Customer Support CRM 2024 2024
Tag Management CRM 2018 2018
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2021 2021
IT Service Management ITSM 2023 2023
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Operating System (OS) PaaS 2001 2001
Transactional Email PaaS 2023 2023
Transactional Email PaaS 2024 2024
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Database Management IaaS 2001 2001
Database Management IaaS 2021 2021
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
DDoS Protection CyberSecurity 2023 2023
Identity and Access Management (IAM) CyberSecurity 2023 2023

IT Decision Makers and Key Stakeholders at Berliner Verkehrsbetriebe (BVG)

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Berliner Verkehrsbetriebe (BVG) Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Berliner Verkehrsbetriebe (BVG) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Berliner Verkehrsbetriebe (BVG) digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Berliner Verkehrsbetriebe (BVG) Technographics
Berliner Verkehrsbetriebe (BVG) is a Transportation organization based in Germany, with around 15300 employees and annual revenues of $1.40 billion.
Berliner Verkehrsbetriebe (BVG) operates a diverse technology stack with applications such as SAP R/3, Solvemate and Miro, covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Berliner Verkehrsbetriebe (BVG) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP, Solvemate and Miro.
Berliner Verkehrsbetriebe (BVG) recently adopted applications including SAP S/4 HANA in 2024, Miro in 2024 and Zendesk Service in 2024, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Berliner Verkehrsbetriebe (BVG)’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Berliner Verkehrsbetriebe (BVG)’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Berliner Verkehrsbetriebe (BVG) technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.