List of Solvemate Customers

Solvemate

Friedrichstrasse 114A,
Berlin, 10117,
Germany

https://www.solvemate.com/

49 305 490 5153

Professional Services

$2M

Since 2010, our global team of researchers has been studying Solvemate customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Solvemate for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Solvemate for Chatbots and Conversational AI include: Berliner Verkehrsbetriebe (BVG), a Germany based Transportation organisation with 15300 employees and revenues of $1.40 billion, Globetrotter gear GmbH, a Germany based Retail organisation with 1100 employees and revenues of $200.0 million, Sconto Sb-Der Moebelmarkt, a Germany based Retail organisation with 540 employees and revenues of $180.0 million, Hoeffner Moebel- Gesellschaft & Co, a Germany based Retail organisation with 500 employees and revenues of $140.0 million, Creditplus Bank AG, a Germany based Banking and Financial Services organisation with 671 employees and revenues of $135.0 million and many others.

Contact us if you need a completed and verified list of companies using Solvemate, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Solvemate customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Berliner Verkehrsbetriebe (BVG)	Transportation	15300	$1.4B	Germany	Solvemate	Solvemate	Chatbots and Conversational AI	2023	n/a	In 2023, Berliner Verkehrsbetriebe (BVG) deployed Solvemate on its website to provide automated customer interactions. Solvemate is implemented within the Chatbots and Conversational AI category to support passenger information and customer service workflows on BVG's public web properties. The Solvemate implementation uses configurable conversational flows and decision-tree based automation to surface FAQ answers and guide users through common timetable, ticketing, and service disruption queries. Functional capabilities implemented include intent recognition, guided response templates, fallback escalation rules, and session context management to preserve conversational state across multiple turns. Content and conversation scripts are authored in German and aligned with BVG's service vocabulary to ensure consistency in passenger communications. Deployment is scoped to BVG's website and targets front-line customer service and passenger information functions, with operational ownership assigned to customer experience and communications teams. Governance includes iterative training of intent models, content versioning, and defined handover rules for escalation to human agents through standard conversational handoff flows. Monitoring focuses on conversational logs and escalation events to drive iterative updates to response trees and dialog configurations.
Chilly'S United Kingdom	Consumer Packaged Goods	56	$31M	United Kingdom	Solvemate	Solvemate	Chatbots and Conversational AI	2023	n/a	In 2023, Chilly'S United Kingdom implemented Solvemate. Solvemate is deployed as a Chatbots and Conversational AI solution on their website, operating as a cloud hosted conversational layer embedded in the ecommerce front end. The implementation centers on conversational self service flows, FAQ automation, intent classification, and scripted escalation paths to human agents where escalation is required. Solvemate is configured to present customer facing help UI and deliver knowledge driven responses tied to on site commerce touchpoints. Operational scope covers customer facing web channels and supports business functions including customer service and ecommerce support, scaled to the company size and digital storefront. Integrations are focused on website embedding and session level handoff logic, with conversational triggers aligned to product pages and order workflows. Governance is delivered through configured conversation content, workflow rules, and knowledge base maintenance processes to control responses and escalation behavior. Solvemate is stated as the active chatbot application on the Chilly'S United Kingdom website.
Creditplus Bank AG	Banking and Financial Services	671	$135M	Germany	Solvemate	Solvemate	Chatbots and Conversational AI	2019	n/a	In 2019, Creditplus Bank AG implemented Solvemate, deploying the Solvemate chatbot on its public website to provide automated customer engagement. The deployment is an example of Chatbots and Conversational AI applied to online customer service and self-service workflows. Functional components include structured conversational flows and decision-tree logic for FAQ automation, a knowledge-base driven response layer, and escalation paths that route complex queries to human channels. Configuration is concentrated on front-line digital channels to automate initial customer intake and standard product inquiries. Operational coverage is limited to the website channel where Solvemate handles initial retail banking queries and standard account questions. Governance and content management are handled by internal customer service and digital experience stakeholders, who perform conversational tuning and knowledge base updates. Architecturally the implementation centers on a web-embedded conversational UI, back-end decision logic and content management for dialogs, all delivered via the Solvemate application within the Chatbots and Conversational AI category.
	Retail	1000	$122M	United Kingdom	Solvemate	Solvemate	Chatbots and Conversational AI	2020	n/a
	Professional Services	17	$1M	Netherlands	Solvemate	Solvemate	Chatbots and Conversational AI	2020	n/a
	Retail	1100	$200M	Germany	Solvemate	Solvemate	Chatbots and Conversational AI	2020	n/a
	Transportation	150	$20M	Denmark	Solvemate	Solvemate	Chatbots and Conversational AI	2021	n/a
	Retail	274	$96M	Denmark	Solvemate	Solvemate	Chatbots and Conversational AI	2022	n/a
	Retail	500	$140M	Germany	Solvemate	Solvemate	Chatbots and Conversational AI	2021	n/a
	Professional Services	43	$2M	United Kingdom	Solvemate	Solvemate	Chatbots and Conversational AI	2022	n/a

Showing 1 to 10 of 18 entries

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FAQ - APPS RUN THE WORLD Solvemate Coverage

Solvemate is a Chatbots and Conversational AI solution from Solvemate.

Companies worldwide use Solvemate, from small firms to large enterprises across 21+ industries.

Organizations such as Berliner Verkehrsbetriebe (BVG), Globetrotter gear GmbH, Sconto Sb-Der Moebelmarkt, Hoeffner Moebel- Gesellschaft & Co and Creditplus Bank AG are recorded users of Solvemate for Chatbots and Conversational AI.

Companies using Solvemate are most concentrated in Transportation, Retail and Banking and Financial Services, with adoption spanning over 21 industries.

Companies using Solvemate are most concentrated in Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Solvemate across Americas, EMEA, and APAC.

Companies using Solvemate range from small businesses with 0-100 employees - 38.89%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 5.56%, and global enterprises with 10,000+ employees - 5.56%.

Customers of Solvemate include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Solvemate customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.

List of Solvemate Customers

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Buyer Intent: Companies Evaluating Solvemate

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Q1. What is Solvemate used for?

Q2. Who uses Solvemate for Chatbots and Conversational AI?

Q3. Which companies use Solvemate?

Q4. What is the industry breakdown of companies using Solvemate?

Q5. What is the country breakdown of companies using Solvemate?

Q6. What is the breakdown by employee size of companies using Solvemate?

Q7. What is the breakdown by revenue of companies using Solvemate?

Q8. How can I get the full list of companies using Solvemate?