Best & Less
657-673 Parramatta Road,
Sydney, 2040, NSW,
Australia
Sydney, 2040, NSW,
Australia
61 13 0013-5766
Retail
Best & Less Technographics
Best & Less Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Best & Less and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 Best & Less employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Best & Less has purchased the following applications: Infor FMS Masterpiece for ERP Financial in 2000, Ascender Preceda Payroll for Payroll in 2015, EftPOS Now for Point Of Sale in 2003 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Best & Less is running and its propensity to invest more and deepen its relationship with Infor , ProSpend , Block (ex Square, Inc) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Best & Less revenues, which have grown to $622.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Best & Less intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Best & Less Tech Stack and Enterprise Applications
Best & Less ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor FMS Masterpiece | ERP Financial | ERP | n/a | 2000 | 2001 |
In 2000, Best & Less implemented Infor FMS Masterpiece. Infor FMS Masterpiece is used as an ERP Financial application to manage the retailer’s core accounting processes across Best & Less’s Australian operations.
The deployment centers on Masterpiece FMIS modules including Master Security, Common Services, General Ledger, Accounts Payable, Fixed Assets and Smartlink. Functional coverage emphasizes financial accounting workflows, ledger maintenance, accounts payable processing, fixed asset management and centralized application security and common services for transaction orchestration.
Infor FMS Masterpiece is integrated with a set of downstream operational systems that feed transactional and master data into the finance application, explicitly including JDA MMS for inventory, Preceda for payroll, JDA WDSS for point of sale, Clear Soft for import data, and EPS for rents. The integration topology is oriented around Smartlink and interfaces that consolidate POS, inventory, payroll and property expenses for accounting and reconciliation.
Operational governance is handled within the finance team, with a Systems Accountant responsible for developing, maintaining and supporting Masterpiece, and for testing all modifications and interfaces from the integrated systems. Day to day coverage includes monthly financial processing, general ledger reconciliations, maintenance of the fixed asset register, and oversight of store daily register validation prior to automation, reflecting embedded finance and sales audit processes.
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Expense Management | ERP |
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2013 | 2013 |
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2021 | 2021 |
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Best & Less HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ascender | Legacy | Ascender Preceda Payroll | Payroll | HCM | n/a | 2015 | 2015 |
In 2015 Best & Less implemented Ascender Preceda Payroll as its primary Payroll application to manage pay processing for its Australian retail workforce. Ascender Preceda Payroll was provisioned to centralize payroll calculation and employee pay runs across store and corporate payroll administration functions.
The implementation focused on core payroll modules typical for retail payroll, including pay event calculation, award interpretation for Australian retail awards, tax withholding, superannuation processing, payroll reporting, and employee master data management. Configuration work emphasized roster to pay rules and payroll cadence to align store level rosters with pay periods.
Operationally the Ascender Preceda Payroll deployment was used alongside rostering and workforce time tools, with staff competency noted in TANDA, Preceda, and Enlighten, enabling coordinated roster capture and payroll input workflows. Store managers and payroll administrators used the system together with point of sale operations and office tools such as Excel and Outlook to manage daily payroll-related administration and exception handling.
Governance and operational workflows established store level time capture, payroll data validation, and escalation to central payroll, with store managers trained to handle rostering, payroll inputs, and compliance tasks. Operational practices referenced in this period kept payroll and workforce activities aligned with NSW government requirements and local COVID safety plans when relevant.
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Recruiting | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2019 | 2019 |
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Best & Less ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| EftPOS Now | Legacy | EftPOS Now | Point Of Sale | ERP Services and Operations | n/a | 2003 | 2003 |
In 2003, Best & Less implemented EftPOS Now as its Point Of Sale solution. The EftPOS Now deployment was scoped to support Best & Less retail stores and to tie into the company distribution centre, leveraging Australia wide broadband private networks for WAN EFTPOS connectivity.
EftPOS Now was configured to handle in-store card payments, WAN EFTPOS routing, and gift card processing, while interfacing with IBM SurePOS retail terminals and integrated CBA XPOS payment flows. Configuration work encompassed transaction routing, payment authorization workflows, and coordination with concurrent POS and ERP software updates including Win/DSS, MMS and Masterpiece.
The implementation integrated with Best & Less infrastructure components such as VMware virtualization, iSCSI and FC SAN storage, and the TM1 BI environment for reconciliation and reporting. EftPOS Now also operated within the retailer's EDI-enabled cross-dock and online shopping ecosystem, ensuring payment flows tied into order and distribution processes.
Governance and rollout were managed by Best & Less’ internal IT organisation, which defined scope, produced detailed implementation, testing and installation plans in conjunction with end users, and controlled vendor management and security policies for payment systems. Operational support relied on ITIL service desk practices and internal training across application development, help desk and infrastructure teams to sustain EftPOS Now operations.
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Retail Management | ERP Services and Operations |
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2020 | 2020 |
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Best & Less Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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PBX, VoiP and Phone Systems | Collaboration |
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2012 | 2012 |
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Best & Less eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Best & Less SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2012 | 2012 |
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Warehouse Management | SCM |
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2012 | 2012 |
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Best & Less CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Best & Less EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2010 | 2010 |
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Best & Less ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Best & Less PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Best & Less IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Best & Less CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2014 | 2014 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2012 | 2012 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Best & Less
| First Name | Last Name | Title | Function | Department | Phone | |
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People & Culture Brand Lead | Manager | Marketing | |
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Accounts Payable Officer | Director | Finance | |
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People & Culture Advisor | Manager | HR | |
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Group Chief Financial Officer | CXO | Finance | |
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Head of People & Culture | Director | HR | |
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People and Culture/Payroll Coordinator | Manager | HR | |
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Human Resources Operations Business Partner | Manager | HR | |
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People & Culture Generalist Lead | Manager | HR | |
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Deputy Chief Financial Officer | CXO | Finance | |
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Head Of Information Technology | Director | IT | |
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Finance Manager | Manager | Finance | |
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Group Chief People & Culture Officer | CXO | HR | |
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CRM Manager | Manager | IT | |
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Head of Online, Digital | Director | Finance | |
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E-Commerce Customer Experience Manager | Manager | Customer Service | |
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Customer Marketing Manager | Manager | Customer Service | |
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Head of People & Culture | Director | HR | |
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People & Culture Partner | Director | HR | |
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People & Culture Generalist | CXO | HR | |
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People & Culture Generalist | Non Manager | HR | |
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People & Culture Business Partner - Retail | Manager | HR | |
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Payroll Manager | Manager | HR | |
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Apps Being Evaluated by Best & Less Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Best & Less IT executives and key decision makers. This section highlights Best & Less's latest recorded technology evaluations, including Microsoft Dynamics 365 Business Central for ERP Financial on 2024-11-10. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Best & Less digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-11-10 | Best & Less | Evaluated | Microsoft | Microsoft Dynamics 365 Business Central | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Best & Less Technographics
Best & Less is a Retail organization based in Australia,
with around 4000 employees and annual revenues of $622.0 million.
Best & Less operates a diverse technology stack with applications such as
Infor FMS Masterpiece, Ascender Preceda Payroll and EftPOS Now,
covering areas like ERP Financial, Payroll and Point Of Sale.
Best & Less has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Ascender and EftPOS Now.
Best & Less recently adopted applications including
Adcore Effortless Marketing in 2022, Block Afterpay in 2021 and Klarna Payments in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Best & Less’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Best & Less’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Best & Less technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.