Cape Town, 7499,
South Africa
Bidvest Data Technographics
Bidvest Data Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bidvest Data and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 730 Bidvest Data employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bidvest Data has purchased the following applications: Google Business Messages for Collaboration in 2022, Atlassian Jira Service Desk for IT Service Management in 2021, Google Cloud Platform (GCP) for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bidvest Data is running and its propensity to invest more and deepen its relationship with Google , Atlassian , Mimecast or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bidvest Data revenues, which have grown to $90.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bidvest Data intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bidvest Data Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Business Messages | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Bidvest Data implemented Google Business Messages on their website. Google Business Messages is listed in the Collaboration category and was deployed to enable web based conversational messaging to support customer service and sales messaging workflows.
The implementation used a website embedded client to deliver conversational messaging, suggested replies, rich media capabilities, and asynchronous message persistence consistent with Google Business Messages functionality. Configuration efforts focused on chat flow lead capture, agent handoff controls, and message routing logic within the embedded experience.
Operational scope centered on Bidvest Data customer service and sales teams, with governance defined for ownership of inbound web conversations and escalation routing to internal staff. The deployment was executed at the website level to consolidate public contact points and bring web inquiries into existing support workflows using Google Business Messages.
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, Bidvest Data implemented Atlassian Jira Service Desk as an IT Service Management solution and exposed the service via their public website for customer ticket intake. The deployment uses the Atlassian Jira Service Desk application as a web based service portal to capture incoming requests, create tracked incidents and service tickets, and provide a self service entry point for external customers of the Professional Services firm in South Africa.
The implementation configures core IT Service Management capabilities such as request types and queues, configurable workflows, SLA management, knowledge base linkage, and automation rules to route and prioritize work, with Atlassian Jira Service Desk functioning as the central ticketing engine and self service portal. Integrations are only observable through the website based intake channel, no specific third party systems are named, and operational coverage centers on IT support and customer service functions where web submitted incidents and service requests are funneled into agent queues for triage and resolution.
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Cloud Platform (GCP) | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
In 2021, Bidvest Data implemented Google Cloud Platform (GCP) to host its public website, using Application Hosting and Computing Services as the core delivery model. Bidvest Data Google Cloud Platform (GCP) Application Hosting and Computing Services supports the company website and customer facing digital presence, aligning cloud infrastructure with web operations and marketing functions.
The implementation leverages standard application hosting capabilities within Google Cloud Platform (GCP), including compute provisioning, object storage for static assets, virtual networking and front end load distribution, and managed identity and access controls. Configuration and automation practices align with Application Hosting and Computing Services norms, incorporating infrastructure as code for environment provisioning, container orchestration patterns where appropriate, and CI CD pipelines to control web application updates and release cadence.
Operationally the GCP deployment is integrated with the company website and web content management workflows, supporting marketing, web operations and customer engagement functions. Governance practices emphasize role based access control, resource tagging and centralized billing and cloud resource lifecycle workflows to manage environment sprawl and operational ownership within Bidvest Data.
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Bidvest Data
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Bidvest Data Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||