List of Google Business Messages Customers
Google
1600 Amphitheatre Parkway,
Mountain View, 94043, CA,
United States
Mountain View, 94043, CA,
United States
1 650-253-0000
Communications
190820
$402.8B
Since 2010, our global team of researchers has been studying Google Business Messages customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Google Business Messages for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Google Business Messages for Collaboration include: Florists, a United States based Retail organisation with 4000 employees and revenues of $1.83 billion, Bidvest Data, a South Africa based Professional Services organisation with 730 employees and revenues of $90.0 million, Cheryl's Cookies, a United States based Consumer Packaged Goods organisation with 110 employees and revenues of $25.0 million, Vtv Gujarati, a India based Media organisation with 120 employees and revenues of $12.0 million, PinMeTo, a Sweden based Professional Services organisation with 90 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Google Business Messages, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Google Business Messages customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bidvest Data | Professional Services | 730 | $90M | South Africa | Google Business Messages | Collaboration | 2022 | n/a |
In 2022, Bidvest Data implemented Google Business Messages on their website. Google Business Messages is listed in the Collaboration category and was deployed to enable web based conversational messaging to support customer service and sales messaging workflows.
The implementation used a website embedded client to deliver conversational messaging, suggested replies, rich media capabilities, and asynchronous message persistence consistent with Google Business Messages functionality. Configuration efforts focused on chat flow lead capture, agent handoff controls, and message routing logic within the embedded experience.
Operational scope centered on Bidvest Data customer service and sales teams, with governance defined for ownership of inbound web conversations and escalation routing to internal staff. The deployment was executed at the website level to consolidate public contact points and bring web inquiries into existing support workflows using Google Business Messages.
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Cheryl's Cookies | Consumer Packaged Goods | 110 | $25M | United States | Google Business Messages | Collaboration | 2021 | n/a |
In 2021, Cheryl's Cookies implemented Google Business Messages on their website, adopting Google Business Messages as a public-facing conversational channel to support on-site customer interactions. The deployment is categorized as Collaboration and serves the company web storefront for United States customers. The Google Business Messages implementation was configured to present a chat widget on product detail and support pages, leveraging asynchronous messaging, suggested replies and rich message capabilities typical of the Google Business Messages feature set. Operational ownership was established with online customer service and marketing teams to manage staffing and response workflows, and the channel was instrumented as part of the site customer journey to capture inbound inquiries and route them into existing support processes.
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Cloodot | Communications | 10 | $1M | India | Google Business Messages | Collaboration | 2022 | n/a |
In 2022, Cloodot implemented Google Business Messages on its website. Google Business Messages is deployed as the customer-facing conversational channel within the Collaboration category, providing web-embedded messaging to capture inbound customer inquiries and leads. Cloodot is a small communications firm based in India with about 10 employees, the deployment is scoped to the corporate website and staffed by the companys support and sales functions. The implementation uses Google Business Messages to present an embedded widget, configure initial greeting and suggested replies, and enable rich message types consistent with web conversational workflows. Operational routing was aligned to existing internal support workflows so incoming chats are surfaced to assigned staff through the Google Business Messages interface, and governance centers on message handling processes and response ownership across sales and support teams.
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Dotgo | Professional Services | 30 | $4M | United States | Google Business Messages | Collaboration | 2022 | n/a |
In 2022 Dotgo implemented Google Business Messages to add a conversational channel on its website, aligning the deployment with its Collaboration needs for customer engagement. The implementation embeds Google Business Messages directly into the public website front end, leveraging the Google Business Messages API to surface a cloud delivered conversational widget that routes inbound conversations to an internal messaging inbox or agent console. Deployment scope matches the company size, keeping configuration and hosting primarily within Google’s managed services while the website integration drives the entry point for users.
Functional capabilities implemented include real time text conversations, suggested replies and rich card messaging to handle inbound client queries, plus configurable business hours and consent flows to control message windows. Operational coverage focuses on client engagement and support workflows managed by Dotgo’s product and client success teams in the United States, with message handling workflows formalized via console configuration and site level embed controls. This configuration positions Dotgo Google Business Messages Collaboration for direct customer interaction on the corporate website and centralized message handling through internal inbox routing.
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Florists | Retail | 4000 | $1.8B | United States | Google Business Messages | Collaboration | 2023 | n/a |
In 2023, Florists implemented Google Business Messages on their website. Florists deployed Google Business Messages, a Collaboration solution, to extend customer-facing messaging into the online storefront and to support customer service workflows for its United States retail operations.
The implementation used a web-embedded messaging channel on the public site, leveraging Google Business Messages capabilities such as asynchronous chat, rich media and suggested reply patterns to capture order inquiries and customer questions. Configuration work focused on message templates, conversational entry points, and session persistence to ensure continuity across customer interactions.
Integrations were scoped to the website channel, with message threads initiated from the public site and routed into Florists customer support handling flows. Operational coverage centered on digital customer service and e-commerce support, aligning the Collaboration application with front-line retail contact processes.
Governance emphasis included standardized response playbooks, agent handoff procedures, and operational monitoring to maintain consistent handling of web-originated messages. Rollout and operational ownership remained within customer service and digital channels, reflecting a focused deployment of Google Business Messages to improve online engagement.
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Professional Services | 90 | $10M | Sweden | Google Business Messages | Collaboration | 2021 | n/a |
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Retail | 50 | $5M | United States | Google Business Messages | Collaboration | 2021 | n/a |
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Consumer Packaged Goods | 20 | $2M | United States | Google Business Messages | Collaboration | 2021 | n/a |
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Construction and Real Estate | 75 | $9M | United States | Google Business Messages | Collaboration | 2020 | n/a |
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Distribution | 10 | $1M | United States | Google Business Messages | Collaboration | 2022 | n/a |
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Buyer Intent: Companies Evaluating Google Business Messages
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Google Business Messages Coverage
Google Business Messages is a Collaboration solution from Google.
Companies worldwide use Google Business Messages, from small firms to large enterprises across 21+ industries.
Organizations such as Florists, Bidvest Data, Cheryl's Cookies, Vtv Gujarati and PinMeTo are recorded users of
Google Business Messages for Collaboration.
Companies using Google Business Messages are most concentrated in Retail, Professional Services and Consumer Packaged Goods, with adoption spanning over 21 industries.
Companies using Google Business Messages are most concentrated in United States, South Africa and India, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Google Business Messages across Americas, EMEA, and APAC.
Companies using Google Business Messages range from small businesses with 0-100 employees - 63.64%, to mid-sized firms with 101-1,000 employees - 27.27%, large organizations with 1,001-10,000 employees - 9.09%, and global enterprises with 10,000+ employees - 0%.
Customers of Google Business Messages include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Google Business Messages customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Collaboration.