Biotage Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Biotage and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Biotage employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Biotage has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2019, Hubspot Live Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Biotage is running and its propensity to invest more and deepen its relationship with Microsoft , HubSpot , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Biotage revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Biotage intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management | n/a | 2019 | 2020 |
In 2019 Biotage implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial platform to consolidate core finance and operations processes for a 700 employee manufacturing organization. The Microsoft Dynamics 365 for Finance and Operations deployment was scoped to address enterprise finance controls and operational workflows while a Business Systems Administrator was engaged from 2020 to current as the technical IT resource supporting the application and governance activities.
The implementation emphasized Finance and Operations modules aligned with ERP Financial capabilities, including core financial management, general ledger configuration, accounts payable and receivable workflows, procurement and inventory management, and production-related operational configurations typical for manufacturing. Configuration work included role-based security, business process flows, master data structures such as chart of accounts and financial dimensions, and automation of transactional posting and approval workflows.
Integration work centered on connecting Microsoft Dynamics 365 for Finance and Operations with a new BI platform built on Microsoft environments and applications, and with other internal business systems and data sources to enable consolidated reporting and operational analytics. The deployment architecture and operations are positioned on Microsoft environments while the Business Systems Administrator provides ongoing technical support, system configuration, and liaison with business process owners.
Governance effort focused on defining System Governance Quality documentation, establishing change control and release management practices, and formalizing data governance and access controls for the ERP Financial system and the companion BI platform. Operational ownership was centralized within business systems and IT teams to support continuous configuration, system-level quality controls, and the rollout of new business system capabilities.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Biotage implemented Hubspot Live Chat on its website. The deployment uses Hubspot Live Chat as a Chatbots and Conversational AI solution to provide real time web conversation capabilities and capture inbound interest. The Hubspot Live Chat widget is embedded into commercial web pages and configured to route conversations into a centralized conversations inbox within Hubspot, supporting marketing and customer support workflows.
Operational scope centers on the corporate website, with functional impact on lead capture, pre sales qualification, and fielding technical inquiries across product lines. Governance was adapted to coordinate chat routing and response templates between marketing and support teams, with conversational scripts and standardized escalation paths. Biotage Hubspot Live Chat Chatbots and Conversational AI is positioned to support customer engagement, lead generation, and inbound support triage.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Biotage deployed Microsoft 365 as its primary Collaboration platform. The implementation is visible on the corporate website and was provisioned to support productivity and communications across the Sweden-based manufacturing company of approximately 700 employees, covering core corporate functions and knowledge worker collaboration.
Microsoft 365 was implemented using standard collaboration modules, including Exchange Online for corporate email, SharePoint Online for document management and intranet, Microsoft Teams for real-time collaboration, and OneDrive for Business for personal file storage. The deployment follows a cloud-native tenant model with centralized administration, cloud identity and access controls, and governance controls focused on document sharing and compliance workflows. The Microsoft 365 application is surfaced on the public website, indicating a public facing footprint for collaboration links or content, and the overall implementation aligns Biotage, Microsoft 365, Collaboration and corporate communications and document management functions.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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