Greensboro, 27405, NC,
United States
Biscuitville FRESH SOUTHERN Technographics
Biscuitville FRESH SOUTHERN Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Biscuitville FRESH SOUTHERN and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 220 Biscuitville FRESH SOUTHERN employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Biscuitville FRESH SOUTHERN has purchased the following applications: MicroStrategy ONE Analytics for Analytics and BI in 2016, Adobe Connect for Audio Video and Web Conferencing in 2018, CBS NorthStar Online Ordering for Online Food Ordering System in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Biscuitville FRESH SOUTHERN is running and its propensity to invest more and deepen its relationship with MicroStrategy , Adobe Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Biscuitville FRESH SOUTHERN revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Biscuitville FRESH SOUTHERN intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Biscuitville FRESH SOUTHERN Tech Stack and Enterprise Applications
Biscuitville FRESH SOUTHERN Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MicroStrategy | Legacy | MicroStrategy ONE Analytics | Analytics and BI | Analytics and BI | n/a | 2016 | 2018 |
In 2016, Biscuitville FRESH SOUTHERN implemented MicroStrategy ONE Analytics as its core Analytics and BI platform. The deployment targeted enterprise reporting and self-service analysis to support retail store operations, corporate finance, merchandising and supply chain decision workflows for the 220-employee regional restaurant chain.
MicroStrategy ONE Analytics was configured to deliver centralized dashboards, scheduled executive reports, ad hoc analysis and governed data models, with emphasis on visualization, data cataloging and role-based security. Functional capabilities implemented included pixel-perfect reporting, interactive scorecards, data modeling for dimensional analysis and end-user self-service exploration consistent with Analytics and BI requirements.
Operational readiness emphasized local reporting ownership and analytical skill sets, the job context required strong experience with Microsoft products and reporting tools and noted familiarity with CrunchTime! Information Systems, BizIQ data warehouse or MicroStrategy as relevant background. Governance focused on a report catalog, data stewardship and staged rollout to operational and corporate users, coupled with administrator training for MicroStrategy ONE Analytics and standardization of report deployment and access processes.
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Biscuitville FRESH SOUTHERN Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Biscuitville FRESH SOUTHERN implemented Adobe Connect as a web-accessible conferencing layer embedded on the corporate website. Biscuitville FRESH SOUTHERN deployed Adobe Connect as its Audio Video and Web Conferencing platform to support external webinars and internal staff training. The implementation is visible on the Biscuitville website where sessions are provisioned through hosted meeting rooms and public registration flows.
Adobe Connect provides standard Audio Video and Web Conferencing capabilities including virtual meeting rooms, screen sharing, persistent content pods, recording and playback, and host moderation controls, which were configured to run from the website interface. Operational scope spans corporate marketing, customer engagement and store manager training across the organization, with user access managed through website authentication and session level host controls. Governance focused on scheduled webinar workflows and content moderation rather than bespoke enterprise integrations.
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Collaboration | Collaboration |
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2021 | 2021 |
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Biscuitville FRESH SOUTHERN eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Custom Business Solutions | Legacy | CBS NorthStar Online Ordering | Online Food Ordering System | eCommerce | n/a | 2024 | 2024 |
In 2024 Biscuitville FRESH SOUTHERN launched CBS NorthStar Online Ordering. Announced in April 2024, Biscuitville selected Lunchbox together with CBS NorthStar to deploy a native Online Food Ordering System across its 80+ U.S. locations, integrating web and app ordering with the point of sale to centralize order intake and guest engagement.
The CBS NorthStar Online Ordering implementation was configured to deliver core online ordering and guest engagement capabilities, including order management, guest profile capture, menu management and native web and mobile ordering experiences. The deployment emphasized a single front end for digital orders and a guest-engagement layer to support targeted communications and simplified pick up and fulfillment workflows.
Integration architecture centered on real time order transfer into restaurant point of sale systems, unifying digital orders with in-store operations and kitchen routing. The project scope covered the United States footprint of Biscuitville FRESH SOUTHERN and consolidated ordering channels into the operational flow of each store, reducing manual order entry between channels and POS.
Governance focused on phased rollout and operational alignment between store teams and digital operations, with implementation workstreams for menu governance, order routing rules and guest data management. The stated aim of the initiative is to streamline digital sales and operational flow through POS integration while establishing a first party online ordering and guest-engagement capability for Biscuitville FRESH SOUTHERN.
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Biscuitville FRESH SOUTHERN CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Biscuitville FRESH SOUTHERN IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Biscuitville FRESH SOUTHERN CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Phishing Protection | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Biscuitville FRESH SOUTHERN
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Chief Financial Officer | CXO | Finance | ||||
| Vice President of Brand and Marketing | VP | Marketing | ||||
| COO | CXO | Finance |
Apps Being Evaluated by Biscuitville FRESH SOUTHERN Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-06-25 | Biscuitville FRESH SOUTHERN | Evaluated | Custom Business Solutions | CBS NorthStar POS | Point Of Sale | ERP Services and Operations |