Vergennes, 05491-1056, VT,
United States
Bixby Memorial Free Library Technographics
Bixby Memorial Free Library Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bixby Memorial Free Library and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9 Bixby Memorial Free Library employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bixby Memorial Free Library has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2020, Zoom for Audio Video and Web Conferencing in 2022, Automattic Jetpack CRM for CRM in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bixby Memorial Free Library is running and its propensity to invest more and deepen its relationship with Tawk.to , Zoom Video Communications , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bixby Memorial Free Library revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bixby Memorial Free Library intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bixby Memorial Free Library Tech Stack and Enterprise Applications
Bixby Memorial Free Library AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Bixby Memorial Free Library implemented Tawk.to, deploying the Tawk.to live chat widget on their public website as a Chatbots and Conversational AI solution. The implementation uses a cloud-hosted SaaS embed, leveraging the Tawk.to JavaScript widget to surface real-time messaging and visitor presence on the library site. The deployment scope is website-based patron engagement and front-desk support for public services, consistent with a small organizational operational model.
Tawk.to was configured to deliver core capabilities aligned with the Chatbots and Conversational AI category, including real-time visitor messaging, an agent dashboard for staff, canned responses, chat transcripts, and offline message capture. Operational ownership resides with patron services staff who monitor incoming chats during staffed hours and fold inquiries into circulation and reference workflows. This positions Bixby Memorial Free Library, Tawk.to, and Chatbots and Conversational AI in a direct relationship where the application serves as the website-first customer engagement layer for patron services.
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Bixby Memorial Free Library Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2022 | 2022 |
In 2022, Bixby Memorial Free Library deployed Zoom as its primary Audio Video and Web Conferencing application. The library uses Zoom on their website to publish join links and surface browser-based join flows for public events, allowing patrons to access virtual programs and staff to join remote meetings directly from the site.
The implementation leverages core Zoom capabilities common to the Audio Video and Web Conferencing category, including scheduled meetings, webinar style sessions for larger programs, screen sharing, and session recording for on-demand access. Operational ownership is centered with library administrators who manage scheduling, public event pages, and access controls, aligning virtual programming with front desk and outreach functions while keeping the deployment lightweight for a nine person organization.
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Collaboration | Collaboration |
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2014 | 2014 |
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Bixby Memorial Free Library CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | Automattic Jetpack CRM | CRM | CRM | n/a | 2019 | 2019 |
In 2019, Bixby Memorial Free Library deployed Automattic Jetpack CRM on its public website. The deployment places Automattic Jetpack CRM in the CRM category to centralize constituent records, website contact capture, and basic outreach workflows for patrons, members and donors.
Configuration emphasizes contact management, website-integrated forms for inbound capture, tagging and segmentation, activity timelines, and simple email workflow capabilities commonly used in CRM implementations. The Automattic Jetpack CRM implementation is embedded in site administration and configured for small organization scale, keeping module complexity proportionate to a nine person staff.
Operational coverage includes library administration, development and community engagement functions, with administrative access provisioned through the site administration interface. Governance has been oriented around role based access, record stewardship and routine contact hygiene processes to support ongoing CRM use across staff and volunteer operators.
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Donor and Fundraising Management | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Bixby Memorial Free Library IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Bixby Memorial Free Library
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Bixby Memorial Free Library Executives
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