Blue Cross Blue Shield of Illinois
300 E Randolph St,
Chicago, 60601, IL,
United States
Chicago, 60601, IL,
United States
1 312-653-6000
Insurance
Blue Cross Blue Shield of Illinois Technographics
Blue Cross Blue Shield of Illinois Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Blue Cross Blue Shield of Illinois and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11000 Blue Cross Blue Shield of Illinois employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Blue Cross Blue Shield of Illinois has purchased the following applications: UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) for Absence and Leave Management in 2011, AppWorx Workload Automation for Business Process Management in 2021, Palantir Foundry for Analytics and BI in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Blue Cross Blue Shield of Illinois is running and its propensity to invest more and deepen its relationship with UKG , Broadcom , Vertafore or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Blue Cross Blue Shield of Illinois revenues, which have grown to $7.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Blue Cross Blue Shield of Illinois intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Blue Cross Blue Shield of Illinois Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) | Absence and Leave Management | HCM | n/a | 2011 | 2011 |
In 2011, Blue Cross Blue Shield of Illinois implemented UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) in Absence and Leave Management. The engagement centered on establishing enterprise absence and attendance processing to support HR and payroll workflows across the organization.
The UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) deployment included Attendance and Leave modules, and work on Workforce Payroll 6.3, Benefits, and Human Resources components. Configuration work covered Workforce Timekeeper setup, extensive maintenance of Kronos pay rules, pay codes, work rules, wage profiles, labor levels, schedules and shifts, and upgrades to Kronos Workforce Central including a move to WFC V5.2.
Integration and operational engineering addressed authentication integrations with customer authentication systems, client side communication and Java plugin issues, database connectivity and performance tuning, and JBoss application server error resolution. The program created and modified Kronos WFC and Kronos WIM interfaces, implemented workflow notification integration with external mail systems, and proposed and implemented a balancing process to reconcile pay code and hours totals between Kronos and payfiles.
Operational governance focused on application support and data stewardship, including high-volume timekeeping data review, troubleshooting installation and configuration issues, and providing customer support during user acceptance testing. The team performed routine Kronos upgrades, tested newly developed pay rules, and functioned as Kronos application consultants to support Workforce Central and associated payroll and absence processes.
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Time and Attendance | HCM |
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2011 | 2011 |
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Workforce Management | HCM |
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2011 | 2011 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Blue Cross Blue Shield of Illinois implemented AppWorx Workload Automation. The deployment positioned AppWorx Workload Automation as the Business Process Management engine to schedule and orchestrate backend jobs for web applications built on Oracle DB, Node.js and Angular.
AppWorx Workload Automation was used to schedule third party API calls, Oracle database function and stored procedure executions, and ETL jobs implemented in Node.js using OAuth 2.0. The application-level workflows coordinated by AppWorx included file actions such as Approve, Cancel and Export, and these workflows invoked a custom logging microservice developed with Angular 11 and Node.js to capture action-level events.
The implementation integrated with CI/CD and runtime infrastructure including GITLAB for version control, Jenkins for build and deployment pipelines, and Nginx serving as a reverse proxy to Azure AppService instances. Operational telemetry and alerting were routed to Splunk and Azure Application Insights with OpenTelemetry instrumentation, Terraform scripts automated Azure resource provisioning and AppService scaling, Azure Traffic Manager and WAF were configured for traffic management, and Office 365 was used to send configured alert notifications.
Development and rollout followed Agile methodology with JIRA for backlog and defect management, test driven development using Cucumber and Mocha for API tests and Jasmine for unit tests, and automated API documentation via Swagger OpenAPI. Job scheduling governance was enforced through AppWorx job orchestration tied to existing authentication and API gateway controls provided by Apigee, with scheduled executions integrating directly with Oracle PL/SQL packages and Node.js services.
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Insurance ERP | ERP Services and Operations |
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2015 | 2015 |
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Medical Care Management | ERP Services and Operations |
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2023 | 2023 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Palantir Technologies | Legacy | Palantir Foundry | Analytics and BI | Analytics and BI | n/a | 2023 | 2023 |
In 2023, Blue Cross Blue Shield of Illinois implemented Palantir Foundry as part of an Analytics and BI stack. Palantir Foundry was instrumented to serve as a central dataset and data preparation layer feeding enterprise Power BI reporting, with scheduled dataset refresh and Apache SQL based datasets supporting reporting and analytics functions in Naperville, IL.
The implementation included creation and management of Power BI app workspaces, published apps and managed dataflows that consumed datasets prepared on Palantir Foundry and other enterprise sources. Configuration covered incremental load and automated refresh strategies, Row Level Security to filter data by user account and region, and semantic models developed in Power BI to provide a unified view of organizational data.
Architecturally the deployment integrated Palantir Foundry with a hybrid data ecosystem including MS SQL Server 2019, AWS Redshift UDH, Aurora DB, Google BigQuery, SharePoint, JSON files and flat files. On-premises and enterprise Power BI gateways were configured and multiple gateway migrations were executed to centralize secure connectivity. Datasets were authored on Palantir Foundry using Apache SQL and scheduled for refresh to align with Power BI dataflows and reporting schedules.
Governance and operationalization emphasized documented staging area operations, BI project management rules for deployment and support, and rigorous testing using regression and source level validation. Data quality routines were implemented including pre-cooking, de-duplication, indexing and summarization to optimize performance across database services and Power BI. The Palantir Foundry integration established an enterprise Analytics and BI capability for centralized reporting, consistent semantic models and controlled access governance.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Event Management | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2014 | 2014 |
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Customer Analytics | CRM |
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2014 | 2014 |
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Customer Analytics | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2018 | 2018 |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Blue Cross Blue Shield of Illinois
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Blue Cross Blue Shield of Illinois Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Blue Cross Blue Shield of Illinois Technographics
Blue Cross Blue Shield of Illinois is a Insurance organization based in United States,
with around 11000 employees and annual revenues of $7.00 billion.
Blue Cross Blue Shield of Illinois operates a diverse technology stack with applications such as
UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager), AppWorx Workload Automation and Palantir Foundry,
covering areas like Absence and Leave Management, Business Process Management and Analytics and BI.
Blue Cross Blue Shield of Illinois has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Broadcom and Palantir Technologies.
Blue Cross Blue Shield of Illinois recently adopted applications including
HealthEdge GuidingCare in 2023, Palantir Foundry in 2023 and AppWorx Workload Automation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Blue Cross Blue Shield of Illinois’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Blue Cross Blue Shield of Illinois’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Blue Cross Blue Shield of Illinois technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.