Blue Cross Blue Shield
Blue Cross Blue Shield Technographics
Blue Cross Blue Shield Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Blue Cross Blue Shield and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3161 Blue Cross Blue Shield employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Blue Cross Blue Shield has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2019, UKG Pro Workforce Management Absence (ex UKG Dimensions Absence) for Absence and Leave Management in 2018, Cognizant Trizetto QicLink for Core Admin Processing System in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Blue Cross Blue Shield is running and its propensity to invest more and deepen its relationship with Oracle , SAP , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Blue Cross Blue Shield revenues, which have grown to $960.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Blue Cross Blue Shield intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Blue Cross Blue Shield Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2019 | 2019 |
In 2019 Blue Cross Blue Shield implemented Oracle Cloud ERP as its ERP Financial platform, establishing a cloud-first financial applications footprint managed by a principal consultant for Cloud Financial Systems. The deployment centered on Oracle Cloud ERP and associated cloud financial applications, with the consultant acting as primary liaison between business and technical teams to govern configuration, release cadence, and operational support.
Configuration work focused on core financial management and reporting workflows typical to ERP Financial deployments, including period close orchestration, financial reporting, accounts payable and receivable process standardization, and planning integrations. Oracle Cloud ERP was administered in concert with enterprise planning capabilities, with explicit management and upgrade participation for EPM PBCS and PCMCS to align planning and financial close processes.
The implementation included integrations with named systems and data platforms, specifically Solix Data Warehouse and Vertex Tax Engine, and supported more than 30 interfaces using integration middleware technologies including Mulesoft and Talend. Operational coverage extended across Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma and Texas, with the principal consultant providing guidance on interface design and ongoing support from a Chicago IL base.
Governance emphasized quarterly Oracle Cloud ERP upgrade releases led by the consultant, continuous business process improvement, and the development of KPIs for senior leadership to monitor performance and planning. The program combined hands-on administration of enterprise applications, support of EPM and data platforms, and collaborative change management to drive adoption of new or changed financial functionality.
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Expense Management | ERP Financial Management |
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2012 | 2012 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro Workforce Management Absence (ex UKG Dimensions Absence) | Absence and Leave Management | HCM | n/a | 2018 | 2019 |
In 2018 Blue Cross Blue Shield implemented UKG Pro Workforce Management Absence (ex UKG Dimensions Absence) to manage Absence and Leave Management across HR, payroll and timekeeping functions. The engagement included full cycle implementation work and support activities tied to Workforce Central and Workforce Management versions cited in project artifacts, addressing time and attendance, accruals and scheduling use cases.
UKG Pro Workforce Management Absence (ex UKG Dimensions Absence) was configured with core modules and capabilities including Timekeeper, Scheduler, Advanced Scheduler, Accruals, Activities, Workforce Analytics, Workforce Integration Manager and Data Collection Workflows. Configuration tasks documented include access profile and payrule setup, advanced scheduler and auto scheduler job configurations, workflow notifications for consecutive absence and unscheduled presence alerts, and development of auto sign off, exception correction and payroll export routines.
Integrations and interfacing were a central element of the implementation, using Workforce Integration Manager to build and maintain interfaces with HRMS PeopleSoft, person import feeds created via XML and API, and clock devices such as Kronos 4500 and 9000 InTouch. A centralized outbound interface framework was developed using PL SQL for payroll and other exports, and go live activities included moving lookup tables, interfaces and links into production.
Operational governance covered Workforce Data Manager and Data Collection Module administration for clock communications, modification and testing of function access profiles, and preparation for Workforce Mobile Manager rollouts. Ongoing operational support responsibilities included maintaining the Workforce Analytics environment, applying server updates, troubleshooting report data inconsistencies, and executing interface maintenance and data correction processes to sustain absence and leave operations.
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Contingent Labor Management | HCM |
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2024 | 2024 |
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Payroll | HCM |
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2013 | 2013 |
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Time and Attendance | HCM |
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2013 | 2013 |
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Workforce Analytics | HCM |
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2018 | 2019 |
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Workforce Management | HCM |
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2013 | 2013 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cognizant | Legacy | Cognizant Trizetto QicLink | Core Admin Processing System | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, Blue Cross Blue Shield implemented Cognizant Trizetto QicLink as a Core Admin Processing System. The deployment targeted payer back office and benefits administration workflows, centralizing enrollment, eligibility and provider contract processing within the Cognizant Trizetto QicLink environment. The engagement aligned application configuration to standard core administration functional flows typical of the Core Admin Processing System category.
Implementation work included migrating mainframe QicLink releases to the Windows based QicLink e2 platform, converting MF COBOL code running on HP and IBM mainframe platforms to Fujitsu NetCOBOL for .NET within Visual Studio 2005, and transitioning file based VSAM data to relational tables in Microsoft SQL Server 2005. Custom development delivered modules such as a complex enrollment extract and provider contract rates processing, with ongoing customization and maintenance of client specific business logic. The development and runtime stack used Visual Studio 2005, MS SQL Server 2005, Fujitsu NetCOBOL and Micro Focus COBOL toolsets.
The implementation required interface reengineering, including a documented migration of a complex QicLink Blue Cross Blue Shield interface to the QicLink e2 platform for Central States Joint Board, and reverse engineering of in house automation scripts to support conversion and operational consistency. Project teams collaborated closely with business analysts, designers and client technical staff to convert client files and bring data into production on the Cognizant Trizetto QicLink platform. Integration efforts focused on normalizing data into relational schemas and staged cutover processes to reduce conversion risk.
Governance emphasized coded, tested and documented deliverables with iterative testing cycles and client sign off used to validate custom modules and interfaces. The delivery team received a SuccessFund award for the solution that migrated the exceptionally complex Blue Cross Blue Shield interface to the QicLink e2 platform, recorded as a recognized project outcome.
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Field Service Management | ERP Services and Operations |
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2017 | 2017 |
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Healthcare ERP | ERP Services and Operations |
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2018 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Event Management | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Contract Lifecycle Management | Content Management |
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2019 | 2019 |
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Document Management | Content Management |
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2009 | 2009 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2013 | 2014 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Donor and Fundraising Management | CRM |
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2014 | 2014 |
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Donor and Fundraising Management | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Sales Automation, Sales Engagement | CRM |
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2013 | 2014 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2012 | 2013 |
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IT Service Management | ITSM |
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2017 | 2017 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Lifecycle Management | PLM and Engineering |
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2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Payment Integrity | TRM |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2014 | 2014 |
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Electronic Data Interchange (EDI) | PaaS |
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2018 | 2018 |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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Robotic Process Automation | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Digital Workspace | IaaS |
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2013 | 2013 |
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Network Management and Monitoring | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Loss Prevention | CyberSecurity |
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2017 | 2017 |
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DDoS Protection | CyberSecurity |
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2016 | 2016 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Blue Cross Blue Shield
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Blue Cross Blue Shield Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Blue Cross Blue Shield Technographics
Blue Cross Blue Shield is a Insurance organization based in United States,
with around 3161 employees and annual revenues of $960.0 million.
Blue Cross Blue Shield operates a diverse technology stack with applications such as
Oracle Cloud ERP, UKG Pro Workforce Management Absence (ex UKG Dimensions Absence) and Cognizant Trizetto QicLink,
covering areas like ERP Financial, Absence and Leave Management and Core Admin Processing System.
Blue Cross Blue Shield has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, UKG and Cognizant.
Blue Cross Blue Shield recently adopted applications including
SimplifyVMS in 2024, Lumen Cloud (ex CenturyLink) in 2023 and Lumen CDN in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Blue Cross Blue Shield’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Blue Cross Blue Shield’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Blue Cross Blue Shield technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.