BlueGrace Logistics
2846 S. Falkenburg Rd,
Riverview, 33578, FL,
United States
Riverview, 33578, FL,
United States
1 800-697-4477
Transportation
BlueGrace Logistics Technographics
BlueGrace Logistics Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by BlueGrace Logistics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 BlueGrace Logistics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BlueGrace Logistics has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2011, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2021, Momentive SurveyMonkey for Survey and Questionnaire in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BlueGrace Logistics is running and its propensity to invest more and deepen its relationship with Oracle , Network Merchants , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BlueGrace Logistics revenues, which have grown to $130.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BlueGrace Logistics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
BlueGrace Logistics Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2011 | 2011 |
In 2011, BlueGrace Logistics implemented Oracle NetSuite ERP. The initiative targeted core finance operations under the ERP Financial category, consolidating accounting, billing, and financial reporting onto a single cloud SaaS platform. Oracle NetSuite ERP was used to standardize general ledger processing, accounts payable, accounts receivable, and fixed asset accounting across the organization.
Configuration emphasized financial modules including general ledger, multi-entity consolidation, billing and revenue management, accounts receivable and accounts payable, and month-end close controls. Automation of order-to-cash billing workflows and procure-to-pay invoicing was implemented to reflect logistics billing cycles and to streamline revenue recognition and invoicing cadence. Financial reporting and period close workflows were configured to support centralized finance operations and to provide role-based access for accounting and revenue teams.
The architecture followed a cloud-hosted Oracle NetSuite ERP model with centralized chart of accounts and role-based security for finance and billing departments. Rollout was staged to prioritize core finance and revenue operations, with governance led by finance process owners and change control over chart of accounts and intercompany transaction rules. Operational coverage focused on the company finance function and billing operations within the United States.
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Payment Processing | ERP Financial Management |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, BlueGrace Logistics implemented Freshdesk Messaging (Formerly Freshchat) on its public website, adopting the application as a Chatbots and Conversational AI solution to handle live customer interactions and lead qualification. Freshdesk Messaging (Formerly Freshchat) is positioned to operate as the primary web conversational channel for customer service and online sales inquiry handling, linking website visitors to support agents through real time chat.
The deployment uses the vendor hosted Freshdesk Messaging web widget and agent inbox architecture, with configuration focused on conversational workflows, automated message triggers, canned responses, proactive messaging, and rule based routing to available agents. Configuration work emphasized conversation handoff from automated responses to human agents, standardized reply templates and knowledge base driven message flows to streamline common freight and shipment support queries.
Operational coverage centers on the website channel, with customer service and sales teams consuming conversations through the Freshdesk Messaging interface and using conversation routing to align inquiries to the appropriate business function. Governance activities included scripted message templates, agent training on the Freshdesk Messaging workflow, and staged activation on the public site to control volume and ensure consistent response practices.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Momentive (formerly SurveyMonkey) | Legacy | Momentive SurveyMonkey | Survey and Questionnaire | Collaboration | n/a | 2018 | 2018 |
In 2018, BlueGrace Logistics implemented Momentive SurveyMonkey on its website, deploying a Survey and Questionnaire solution to capture web-based customer feedback. The web deployment uses embedded survey forms and on-site widgets to collect responses from shippers and carriers, positioning Momentive SurveyMonkey as the primary authoring and response collection layer on the company site.
Configuration emphasized survey creation, branching logic, template libraries, and real-time reporting dashboards that align with standard Survey and Questionnaire capabilities. Data collection is centralized in Momentive SurveyMonkey dashboards, supporting structured response export and CSV-based workflows for analysis, while governance of survey lifecycle, question design, and retention policies was organized around marketing and customer experience teams.
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Real-Time Transportation Visibility | SCM |
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2017 | 2017 |
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Real-Time Transportation Visibility | SCM |
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2019 | 2019 |
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Real-Time Transportation Visibility | SCM |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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CRM | CRM |
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2011 | 2011 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at BlueGrace Logistics
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by BlueGrace Logistics Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from BlueGrace Logistics IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the BlueGrace Logistics digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD BlueGrace Logistics Technographics
BlueGrace Logistics is a Transportation organization based in United States,
with around 600 employees and annual revenues of $130.0 million.
BlueGrace Logistics operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Freshdesk Messaging (Formerly Freshchat) and Momentive SurveyMonkey,
covering areas like ERP Financial, Chatbots and Conversational AI and Survey and Questionnaire.
BlueGrace Logistics has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Freshworks and Momentive (formerly SurveyMonkey).
BlueGrace Logistics recently adopted applications including
Freshdesk Messaging (Formerly Freshchat) in 2021, Zoominfo Platform in 2021 and ZoomInfo Chorus in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of BlueGrace Logistics’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates BlueGrace Logistics’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete BlueGrace Logistics technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.