BNL BNP Paribas Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by BNL BNP Paribas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 16000 BNL BNP Paribas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that BNL BNP Paribas has purchased the following applications: Worldline WL Contact for Call Center in 2022, EMC Documentum D2 for Collaboration in 2016, Akamai CDN for Content Delivery Network in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems BNL BNP Paribas is running and its propensity to invest more and deepen its relationship with Worldline , Cisco Systems , EMC or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing BNL BNP Paribas revenues, which have grown to $5.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for BNL BNP Paribas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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| Worldline | Legacy | Worldline WL Contact | Call Center | CRM | n/a | 2022 | 2022 | In 2022, BNL BNP Paribas implemented Worldline WL Contact, deploying a Call Center solution across its contact centres, branches and back office teams. The multichannel CRM and contact centre rollout began in 2022 and was positioned to modernize customer care operations across channels. Worldline WL Contact was configured with conversational IVR, voice biometrics and omnichannel routing, and the deployment included multichannel CRM capabilities to support unified customer interactions. Functional workflows emphasized authentication continuity, session handoff across channels and orchestration of first contact case handling consistent with Call Center operational patterns. The implementation was executed in partnership with Nuance conversational AI to provide natural language IVR and voice biometric authentication, integrating conversational AI into the IVR and authentication layers. Operational coverage extended to roughly 7,000 advisors across contact centres, branch staff and back office teams, aligning customer care, branch operations and back office channels under a single contact platform. Rollout began in 2022 with activation across sites and alignment of routing and CRM case management processes to the new omnichannel flows. The program explicitly targeted improved security through voice biometrics and higher first contact resolution, restructuring contact centre routing and customer case workflows to support those objectives. | |
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Call Center, Customer Experience | CRM |
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2016 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| EMC | Legacy | EMC Documentum D2 | Collaboration | Collaboration | n/a | 2016 | 2016 | In 2016, BNL BNP Paribas deployed EMC Documentum D2 as a Collaboration platform to establish a centralized archived repository for the bank. BNL BNP Paribas implemented EMC Documentum D2 in the Collaboration category to support document management and archiving business functions, and the deployment was executed quickly with minimal training requirements, resulting in immediate benefits reported by the organization. EMC Documentum D2 was configured to provide a metadata-driven document repository, configurable user interface, enterprise search, and records lifecycle capabilities aligned with Collaboration use cases. The implementation emphasized configuration over heavy customization to accelerate rollout, enforce metadata governance, and standardize archive policies across BNL BNP Paribas operations in Italy, enabling the platform to serve document management, archive, and compliance workflows while limiting operational change. |
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai CDN | Content Delivery Network | IaaS | n/a | 2020 | 2020 |
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Data Loss Prevention | CyberSecurity |
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2020 | 2020 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Document Management | Content Management |
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2016 | 2016 |
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Web Content Management | Content Management |
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2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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