Boll & Branch
Boll & Branch Technographics
Boll & Branch Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Boll & Branch and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 210 Boll & Branch employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Boll & Branch has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2017, Zendesk Chat for Chatbots and Conversational AI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Boll & Branch is running and its propensity to invest more and deepen its relationship with Oracle , Amazon Web Services (AWS) , Affirm or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Boll & Branch revenues, which have grown to $111.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Boll & Branch intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Boll & Branch Tech Stack and Enterprise Applications
Boll & Branch ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Intuit QuickBooks Online | Oracle NetSuite ERP | ERP Financial | ERP | Nolan Business Solutions | 2017 | 2017 |
In 2017, Boll & Branch implemented Oracle NetSuite ERP as its ERP Financial platform, migrating from Intuit QuickBooks Online to support rapid ecommerce growth and more sophisticated accounting and inventory controls. The implementation addressed the companys need for robust inventory tracking, cost tracking, financial accounting and payroll, and included integration with its third party logistics provider to centralize operational data in Oracle NetSuite ERP.
Boll & Branch deployed Nolan Business Solutions Advanced Bank Reconciliation as a NetSuite add on to resolve complex bank deposit matching for PayPal and Shopify. The implementation took four to six weeks, during which Nolan consultants created templates and rules to generate journal entries and automate matching logic. The operational reconciliation workflow became a three step process, extract general ledger transactions from NetSuite, load those transactions into Nolan, and import bank statements for rule based automatic matching.
Integrations in scope included daily deposit feeds from PayPal and Shopify, corporate bank statements, and NetSuite general ledger and inventory records, enabling finance to reconcile lump sum deposits to individual sales transactions. The solution provided end to end visibility across customer transactions and inventory, and supported finance and accounting operations responsible for month end and daily cash management.
Governance and process changes centered on template driven journal creation and rule management, with Nolan initially configuring templates and Boll & Branch taking on subsequent modifications after a banking platform change. Outcomes explicitly reported include the ability to identify each of the hundreds of thousands of transactions that comprise daily deposits, reconcile every transaction to the penny, and reduce standard reconciliation time by approximately half, enabling instant complex bank reconciliations that were not possible prior to the Oracle NetSuite ERP and Nolan Business Solutions deployment.
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Payment Processing | ERP |
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2017 | 2017 |
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Payment Processing | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Tax Management | ERP |
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2015 | 2015 |
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Boll & Branch AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Boll & Branch deployed Zendesk Chat on its website. The deployment places Zendesk Chat within the Chatbots and Conversational AI category to enable real-time messaging for e-commerce customer support and pre-sales interactions. Boll & Branch Zendesk Chat supports customer-facing chat workflows on the company storefront, linking conversational touchpoints with support team triage.
The implementation uses an embedded web chat widget configured for live agent routing, canned responses, session transcripts, and chat-to-ticket handoff into existing support workflows. Zendesk Chat was set up to capture contextual storefront data during sessions, surface agent presence for routing, and retain conversation logs for follow up by customer service teams. Operational scope focuses on the customer support function across the Boll & Branch e-commerce site, with governance centered on chat handling protocols, response templates, and transcript retention policies.
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Boll & Branch Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014 Boll & Branch implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform for corporate email, calendaring, and document collaboration. Public source references on the Boll & Branch website indicate Google Workspace assets are in use for the company domain, linking the site presence to the organization's cloud collaboration tenancy.
The deployment reflects a cloud-hosted Google Workspace tenancy providing Gmail, Google Drive, Google Docs and Sheets, Google Calendar, Google Meet, and the Google Admin console for centralized account and policy management. Core functional modules include email hosting and routing, shared document storage and real-time editing, calendaring and meeting orchestration, and distribution list and group management for internal communications.
Operational coverage centers on company employees across corporate functions, with Google Workspace provisioning and Admin console governance used to manage user accounts, groups, and access controls. Boll & Branch's implementation of Google Workspace (Formerly Google G-Suite) supports collaboration workflows between product, marketing, and customer-facing teams while aligning domain-level controls with website-facing email and contact endpoints.
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Boll & Branch Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Boll & Branch eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2017 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Product Review Management | eCommerce |
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2016 | 2016 |
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Shipping Management | eCommerce |
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2016 | 2016 |
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Boll & Branch SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Real-Time Transportation Visibility | SCM |
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2019 | 2019 |
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Transportation Management | SCM |
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2019 | 2019 |
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Boll & Branch CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2014 | 2014 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Boll & Branch PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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Boll & Branch IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Boll & Branch
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Ecommerce | Director | Finance | |
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Chief Digital Officer | CXO | IT | |
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Senior Ecommerce Manager | Manager | Sales | |
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Controller | Director | Finance | |
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Associate Director Finance and Accounting | Director | Finance | |
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Vice President of Finance & Accounting | VP | Finance | |
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Head of Business Systems | Director | IT | |
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Apps Being Evaluated by Boll & Branch Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Boll & Branch IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Boll & Branch digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Boll & Branch Technographics
Boll & Branch is a Retail organization based in United States,
with around 210 employees and annual revenues of $111.0 million.
Boll & Branch operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Boll & Branch has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Zendesk and Google.
Boll & Branch recently adopted applications including
DocuSign eSignature in 2023, Contentful Content Platform in 2021 and Shopify in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Boll & Branch’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Boll & Branch’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Boll & Branch technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.