Hats.com
110 East Main Street,
Adamstown, 19501, PA,
United States
Adamstown, 19501, PA,
United States
1 800-959-4287
Retail
Hats.com Technographics
Hats.com Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Hats.com and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Hats.com employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Hats.com has purchased the following applications: Amazon Pay for Payment Processing in 2018, dotdigital Live Chat for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Hats.com is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Klarna , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Hats.com revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Hats.com intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Hats.com Tech Stack and Enterprise Applications
Hats.com ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon Pay | Payment Processing | ERP | n/a | 2018 | 2018 |
In 2018, Hats.com implemented Amazon Pay as its Payment Processing solution on its public e-commerce site. The deployment is web-embedded on hats.com and focuses on the customer checkout flow, handling payment authorization and customer billing for online orders in the United States. As a 10-person retailer, Hats.com centralized online payment capture within its storefront checkout and customer payment experience using Amazon Pay.
Technical integration uses Amazon Pay web payment components and API-based authorization implemented within the site checkout to orchestrate payment tokenization, authorization, and order capture between the storefront and Amazon Web Services hosted payment services. Operational ownership is aligned to e-commerce and payments responsibilities, with merchant account provisioning and payment compliance workflows established to manage authorization, refund, and chargeback processes. The implementation positions Amazon Pay as the Payment Processing layer linking checkout, order management, and customer billing functions for Hats.com.
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Payment Processing | ERP |
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2022 | 2022 |
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Payment Processing | ERP |
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2020 | 2020 |
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Hats.com AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| dotdigital | Legacy | dotdigital Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Hats.com implemented dotdigital Live Chat, a Chatbots and Conversational AI application, on its public e-commerce website in the United States. The deployment installs a browser based chat widget on storefront pages to provide on site engagement and real time customer assistance for online shoppers.
dotdigital Live Chat was configured to support conversational routing and scripted response flows typical of chat and conversational platforms, with lead capture and transcript capabilities used to support customer service and sales inquiries. Operational ownership is held within the small e-commerce and customer support function, with governance focused on chat script management, agent handover procedures, and on site widget placement and behavior across the storefront, positioning Hats.com dotdigital Live Chat Chatbots and Conversational AI to address customer service and e-commerce engagement workflows.
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Hats.com Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Hats.com implemented Microsoft 365 as its Collaboration platform. The company configured a cloud hosted Microsoft 365 tenant to support email, document collaboration, and real-time messaging across the business. The deployment is also surfaced on the hats.com website as part of the firm’s cloud tooling.
The Microsoft 365 implementation at Hats.com centers on Exchange Online for email, Microsoft Teams for synchronous collaboration, OneDrive for file synchronization, SharePoint for shared content, and Office desktop and web apps for productivity. Operational scope covers all employees and core functions including sales, operations, and customer facing activities, reflecting a small business tenant architecture with centralized administration. Governance is consistent with a compact IT footprint, with tenant level admin controls for user provisioning, access and external sharing policies, and role based administration to limit configuration changes.
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Collaboration | Collaboration |
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2020 | 2020 |
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Hats.com eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2013 | 2013 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Product Review Management | eCommerce |
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2019 | 2019 |
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Shipping Management | eCommerce |
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2018 | 2018 |
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Hats.com CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2022 | 2022 |
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Customer Loyalty | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Partner Relationship Management | CRM |
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2008 | 2008 |
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Tag Management | CRM |
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2017 | 2017 |
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Hats.com ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2023 | 2023 |
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Hats.com PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2011 | 2011 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Hats.com IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Hats.com CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Hats.com
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Hats.com Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Hats.com IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Hats.com digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Hats.com Technographics
Hats.com is a Retail organization based in United States,
with around 10 employees and annual revenues of $1.0 million.
Hats.com operates a diverse technology stack with applications such as
Amazon Pay, dotdigital Live Chat and Microsoft 365,
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Hats.com has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Amazon Web Services (AWS), dotdigital and Microsoft.
Hats.com recently adopted applications including
Klarna Payments in 2022, dotdigital Live Chat in 2022 and Yotpo Loyalty & Referrals in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Hats.com’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Hats.com’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Hats.com technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.