List of dotdigital Live Chat Customers
London, SE1 9BG,
United Kingdom
Since 2010, our global team of researchers has been studying dotdigital Live Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased dotdigital Live Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using dotdigital Live Chat for Chatbots and Conversational AI include: Solum, a South Korea based Manufacturing organisation with 3958 employees and revenues of $1.11 billion, Wincraft, a United States based Manufacturing organisation with 600 employees and revenues of $180.0 million, Southern Hospitality, a New Zealand based Distribution organisation with 350 employees and revenues of $150.0 million, Britannia Hotels, a United Kingdom based Leisure and Hospitality organisation with 2175 employees and revenues of $140.3 million, Sherwin-Williams Diversified Brands, a United Kingdom based Oil, Gas and Chemicals organisation with 451 employees and revenues of $138.6 million and many others.
Contact us if you need a completed and verified list of companies using dotdigital Live Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The dotdigital Live Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1001 Optometry | Retail | 70 | $7M | Australia | dotdigital | dotdigital Live Chat | Chatbots and Conversational AI | 2023 | n/a |
In 2023, 1001 Optometry implemented dotdigital Live Chat on its public website. dotdigital Live Chat is deployed as a customer-facing chat widget delivering real-time engagement consistent with Chatbots and Conversational AI capabilities. The implementation is focused on front-end customer interactions, handling product enquiries, appointment assistance, and online sales support through on-site conversational flows. 1001 Optometry, dotdigital Live Chat, Chatbots and Conversational AI supports the retailer's e-commerce and customer service touchpoints.
Configuration emphasizes chat widget placement and conversational scripting, session routing to store support staff during business hours, canned responses for common queries, and transcript capture for follow-up. Operational coverage is the company website serving Australian customers, impacting customer support and online sales teams and governed by digital commerce and retail operations leadership. dotdigital Live Chat is integrated into website customer journeys and is positioned to standardize on-site inquiry handling and lead capture for the business functions of customer service and online sales.
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Adma | Professional Services | 250 | $35M | Australia | dotdigital | dotdigital Live Chat | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Adma deployed dotdigital Live Chat on its public website. The implementation embeds dotdigital Live Chat as a web chat widget to provide real time conversational engagement, aligning the company with the Chatbots and Conversational AI category and supporting lead capture and synchronous customer interactions.
Configuration focused on standard conversational modules, including an agent console, chat routing rules, canned responses, and visitor context capture. Integrations are limited to the website and internal workflows for chat handling, with chat transcripts captured for follow up and operational handoff. Governance centered on routing and response templates, with rollout oriented toward customer service and marketing teams to formalize conversational handling and operational ownership.
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Adnams | Consumer Packaged Goods | 558 | $113M | United Kingdom | dotdigital | dotdigital Live Chat | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Adnams implemented dotdigital Live Chat on its public website to provide real time conversational engagement for visitors. The dotdigital Live Chat deployment maps to the Chatbots and Conversational AI category and centers on live web chat, visitor context capture, an agent console, and automated messaging capabilities.
Configuration is centered on an embedded web widget and an agent interface that support customer service and ecommerce workflows, with session transcript capture and templated responses used to standardize handling. Operational governance is aligned with digital commerce and customer support teams, and no named integrations with other systems were specified in the available source.
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Aew Paddock Motors | Automotive | 43 | $23M | United Kingdom | dotdigital | dotdigital Live Chat | Chatbots and Conversational AI | 2022 | n/a |
In 2022 Aew Paddock Motors deployed dotdigital Live Chat on its public website to add real time conversational capabilities. The deployment uses dotdigital Live Chat within the Chatbots and Conversational AI category to provide web based customer engagement on paddockspares.com.
The implementation centers on an embedded web chat widget and a backend agent console, reflecting functional modules typical of dotdigital Live Chat such as live agent handoff, scripted responses, conversation transcripts and visitor context capture. Configuration work focused on chat availability, canned messaging templates for sales and aftersales inquiries, and session logging to support repeat customer interactions.
Operational coverage is the company website and customer support and online sales functions serving the United Kingdom market, with agent workflows adjusted to include real time chat handling. Governance was oriented around channel ownership and moderation, with configuration and day to day administration managed internally by the dealer’s customer service team.
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Air Draulics | Distribution | 10 | $1M | United States | dotdigital | dotdigital Live Chat | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Air Draulics implemented dotdigital Live Chat on its public website. Air Draulics uses dotdigital Live Chat in the Chatbots and Conversational AI category to support customer service and sales lead capture, configuring the web-embedded conversational widget to capture inbound distributor inquiries and basic contact data. The implementation emphasized lightweight configuration suitable for a 10 employee distributor, including chat scripting, canned responses, and transcript capture for follow up.
Operational ownership is centralized to customer-facing staff, with the application used by sales and support personnel to manage real-time website conversations and route inquiries internally through the dotdigital Live Chat admin console. The deployment focused on front-end chat interactions and contact capture, with administrative capabilities for user permissions, message history, and canned message templates. No named integrations or system integrators are documented, and rollout is confined to the company website rather than multi-site or regional architectures.
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Professional Services | 75 | $10M | United States | dotdigital | dotdigital Live Chat | Chatbots and Conversational AI | 2022 | n/a |
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Retail | 50 | $5M | United Kingdom | dotdigital | dotdigital Live Chat | Chatbots and Conversational AI | 2022 | n/a |
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Retail | 10 | $1M | United States | dotdigital | dotdigital Live Chat | Chatbots and Conversational AI | 2022 | n/a |
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Retail | 20 | $2M | United States | dotdigital | dotdigital Live Chat | Chatbots and Conversational AI | 2023 | n/a |
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Distribution | 335 | $32M | United Kingdom | dotdigital | dotdigital Live Chat | Chatbots and Conversational AI | 2023 | n/a |
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Buyer Intent: Companies Evaluating dotdigital Live Chat
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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