Boston, 02116, MA,
United States
Boston Public Library Technographics
Boston Public Library Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Boston Public Library and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Boston Public Library employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Boston Public Library has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2020, BiblioWeb for Web Content Management in 2018, Crazy Egg for Marketing Analytics in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Boston Public Library is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Microsoft , BiblioCommons or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Boston Public Library revenues, which have grown to $18.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Boston Public Library intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Boston Public Library Tech Stack and Enterprise Applications
Boston Public Library Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Boston Public Library Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BiblioCommons | Legacy | BiblioWeb | Web Content Management | Content Management | n/a | 2018 | 2018 |
In 2018, Boston Public Library implemented BiblioWeb on their website. BiblioWeb serves as the library's Web Content Management platform and centralizes public site content, event listings, branch pages, and digital exhibits. The deployment concentrates on web publishing and editorial control as the primary operational focus for the public website.
The configuration leverages category standard capabilities such as WYSIWYG content authoring, template driven page rendering, media asset management, responsive design, content versioning, and role based editorial workflows. BiblioWeb is configured for scheduled publishing and content approval workflows to support recurring event updates and program pages. Metadata schemas and page templates are applied to enforce consistent presentation and accessibility across site sections.
Operational ownership sits with communications, public programs, and digital services teams, with editorial roles and approval gates embedded in the platform. Governance emphasizes publishing permissions, content quality controls, and ongoing contributor training to maintain accuracy and accessibility. The implementation centralizes web content management for Boston Public Library's public digital presence using BiblioWeb as the institutional Web Content Management solution.
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Boston Public Library CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crazy Egg | Legacy | Crazy Egg | Marketing Analytics | CRM | n/a | 2015 | 2015 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2018 | 2018 |
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Boston Public Library PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
Transactional Email | PaaS |
|
2019 | 2019 |
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Boston Public Library IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Boston Public Library
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Boston Public Library Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-19 | Boston Public Library | Evaluated | Klaviyo | Klaviyo | Marketing Automation | CRM |
| 2025-09-06 | Boston Public Library | Evaluated | Webtrends | Webtrends Analytics | Marketing Analytics | CRM |