Bottomline Technologies
100 International Drive, Suite 200,
Portsmouth, 3801, NH,
United States
Portsmouth, 3801, NH,
United States
1 603-436 0700
Professional Services
Bottomline Technologies Technographics
Bottomline Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bottomline Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Bottomline Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bottomline Technologies has purchased the following applications: Bottomline PTX Connect for AP Automation in 2015, Mitratech Acuity ELM for Legal Practice Management in 2019, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bottomline Technologies is running and its propensity to invest more and deepen its relationship with Bottomline Technologies , Microsoft , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bottomline Technologies revenues, which have grown to $650.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bottomline Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Corporations and banks rely on Bottomline for domestic and international payments, efficient cash management, automated workflows for payment processing and bill review, and state of the art fraud detection, behavioral analytics and regulatory compliance solutions. Thousands of corporations around the world benefit from Bottomline solutions. Headquartered in Portsmouth, NH, Bottomline delights customers through offices across the U.S., Europe, and Asia-Pacific. For more information visit www.bottomline.com.
Bottomline Technologies Tech Stack and Enterprise Applications
Bottomline Technologies ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bottomline Technologies | Legacy | Bottomline PTX Connect | AP Automation | ERP | n/a | 2015 | 2015 |
In 2015 Bottomline Technologies deployed Bottomline PTX Connect as an AP Automation solution embedded into its Accounts Receivable invoice delivery and tracking workflows. The deployment supported an Accounts Receivable organization responsible for an AR aging of approximately $32M across multiple Bottomline legal entities and the processing of roughly $24M in cash receipts per month, using USD and CAD payment rails such as lockbox, ACH, Wire, Direct Debit, and credit card transactions.
Implementation focused on invoice delivery and tracking, electronic payment ingestion, and cash application coordination within the Accounts Receivable process. Bottomline PTX Connect was configured to manage automated invoice distribution and tracking, to orchestrate cash application inputs from lockbox and electronic payment channels, and to support delivery of monthly statements to customers.
Integrations and operational touchpoints included planning activities tied to the company ERP landscape, with explicit requirements work for a transition involving Microsoft AX and references to Microsoft Great Plains as the incumbent ERP. The AR implementation also integrated procedural controls with banking lockbox protocols, approvals and adjustments recorded through SalesForce, and credit decisioning supported by Dunn and Bradstreet, while audit interactions were maintained with Ernst and Young on a quarterly cadence.
Governance and operational rollout emphasized AR workflow controls and collections instrumentation, including approval controls in SalesForce that required supporting documentation for adjustments, a shared Excel aging tool used by collections, and close oversight of lockbox processing to enforce banking protocols. Operational ownership remained within Finance and Accounts Receivable, covering cash applications, collections, credit onboarding, and month-end reconciliations for AR and allowance accounts alongside the Bottomline PTX Connect AP Automation deployment.
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ERP Financial | ERP |
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2021 | 2021 |
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Expense Management | ERP |
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2020 | 2020 |
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Expense Management | ERP |
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2016 | 2016 |
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Payment Processing | ERP |
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2016 | 2016 |
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Bottomline Technologies ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mitratech | Legacy | Mitratech Acuity ELM | Legal Practice Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Bottomline Technologies implemented Mitratech Acuity ELM. The deployment targeted the companys legal and legal operations functions as an enterprise Legal Practice Management platform, establishing a single system of record for matter intake and lifecycle tracking.
Mitratech Acuity ELM was configured to support core Legal Practice Management capabilities, including matter management, e billing intake and processing, matter budgeting, workflow automation, document indexing, role based access controls, and centralized reporting. Configuration emphasized configurable workflows and audit capable transaction ledgers to normalize legal spend data and support legal operations and inhouse counsel workflows.
Acuity has a long track record of converting clients from other ELM providers, with vendor materials citing conversions from TyMetrix and Legal Tracker Serengeti and identifying BottomLine among those clients. The implementation pathway included a proof of concept option via the Acuity GreenRoom test drive to validate fit before purchase and supported a phased rollout model, with governance focused on standardized billing rules, workflow ownership by legal operations, and role based security to operationalize matter intake and billing processes.
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Professional Services Automation | ERP Services and Operations |
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2011 | 2011 |
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Revenue Cycle Management | ERP Services and Operations |
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2019 | 2019 |
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Bottomline Technologies AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, Bottomline Technologies deployed LivePerson Conversational Cloud on its public website. The LivePerson Conversational Cloud implementation provides a cloud delivered web messaging layer and conversational automation under the Chatbots and Conversational AI category, embedding a web chat widget, automated conversational flows, agent handoff mechanisms, and analytics capabilities into the customer facing site.
Operational configuration emphasized conversational design and workflow orchestration consistent with Chatbots and Conversational AI best practices, aligning chat routing and escalation to human agents. The deployment focused on website customer engagement and online lead capture across Bottomline Technologies digital properties in the United States, with operational ownership concentrated in customer service and digital channels and governance centered on conversation content, escalation rules, and analytics-driven tuning.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Bottomline Technologies Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Bottomline Technologies Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Bottomline Technologies Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2016 | 2016 |
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Bottomline Technologies CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Lead Generation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Partner Relationship Management | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Bottomline Technologies ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2022 | 2022 |
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Bottomline Technologies TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2012 | 2012 |
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Bottomline Technologies PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2018 | 2018 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2017 | 2017 |
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iPaaS (Integration Platform as a Service) | PaaS |
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2021 | 2021 |
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Robotic Process Automation | PaaS |
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2020 | 2020 |
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Test Automation Platform | PaaS |
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2016 | 2016 |
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Test Automation Platform | PaaS |
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2015 | 2015 |
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Test Automation Platform | PaaS |
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2015 | 2015 |
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Test Automation Platform | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Bottomline Technologies IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Bottomline Technologies CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Bottomline Technologies
| First Name | Last Name | Title | Function | Department | Phone | |
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President and Chief Executive Officer | CXO | Finance | |
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Chief Administrative Officer | CXO | Finance | |
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Chief Information Officer | CXO | IT | |
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Chief Financial Officer | CXO | Finance | |
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US Controller | Director | Finance | |
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VP of Finance | VP | Finance | |
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Chief Customer Officer | CXO | Customer Service | |
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Senior Director of Customer Support | Director | Customer Service | |
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VP, Customer Success and Delivery | VP | Customer Service | |
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VP, Customer Support | VP | Customer Service | |
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IT Operations Director UK | Director | IT | |
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Head of Infrastructure | Director | Finance | |
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Database Manager | Manager | IT | |
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Director of Quality Assurance | Director | IT | |
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Senior Director - Quality Engineering | Director | IT | |
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Director of Software Engineering | Director | IT | |
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Chief Technology Officer | CXO | IT | |
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VP Marketing Data, Analytics and Insights | VP | Marketing | |
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VP Marketing | VP | Marketing | |
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CMO | CXO | Marketing | |
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Apps Being Evaluated by Bottomline Technologies Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bottomline Technologies IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bottomline Technologies digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Bottomline Technologies Technographics
Bottomline Technologies is a Professional Services organization based in United States,
with around 2500 employees and annual revenues of $650.0 million.
Bottomline Technologies operates a diverse technology stack with applications such as
Bottomline PTX Connect, Mitratech Acuity ELM and LivePerson Conversational Cloud,
covering areas like AP Automation, Legal Practice Management and Chatbots and Conversational AI.
Bottomline Technologies has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Bottomline Technologies, Mitratech and LivePerson.
Bottomline Technologies recently adopted applications including
Lumen Cloud (ex CenturyLink) in 2023, Lumen CDN in 2023 and Atlassian Jira Service Desk in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bottomline Technologies’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bottomline Technologies’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bottomline Technologies technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.