San Francisco, 94133, CA,
United States
Boudin Bakery Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Boudin Bakery and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Boudin Bakery employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Boudin Bakery has purchased the following applications: ADP Vantage HCM for Core HR in 2015, Crunchtime ERP for Hospitality ERP in 2017, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Boudin Bakery is running and its propensity to invest more and deepen its relationship with ADP , Crunchtime , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Boudin Bakery revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Boudin Bakery intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | UKG Pro HCM (ex UltiPro HCM) | ADP Vantage HCM | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, Boudin Bakery implemented ADP Vantage HCM as its Core HR solution, selecting ADP to consolidate HR, payroll, and benefits processes. The deployment replaced UKG Pro HCM ex UltiPro HCM and was driven by a need to eliminate siloed payroll and HRIS workflows that constrained multi-site operations.
The implementation focused on integrated HRIS capabilities, payroll processing, and benefits administration, with configuration work to centralize employee records and streamline core HR workflows. ADP Vantage HCM was instrumented to provide communication tools to support change management and to surface human capital insights for leadership.
Operational coverage extended across several Boudin Bakery locations and involved Accounting and Administration as well as HR, payroll, and benefits teams in a coordinated rollout. Data migration activities included transferring payroll and employee data from UKG Pro HCM ex UltiPro HCM into the ADP Vantage HCM environment to establish a single source of truth for workforce information.
Governance emphasized vendor collaboration and communication to facilitate adoption, with leadership engagement from James Matsuda, Vice President for Accounting and Administration, to develop a more holistic Human Capital Management strategy. The program delivered ADP Vantage HCM on time across locations and produced important insights into the companys growing workforce.
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Workforce Scheduling | HCM |
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2014 | 2014 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crunchtime | Legacy | Crunchtime ERP | Hospitality ERP | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Boudin Bakery implemented Crunchtime ERP. Crunchtime ERP is deployed as a Hospitality ERP to centralize operational control across Boudin branded sites including Fisherman's Wharf, Bistro Boudin, the Boudin Bakery Museum, Baker's Hall, Chowder Hut, the Pier 39 bakery and cafe, and the SFO location.
The deployment was configured to support core hospitality workflows, with functional emphasis on inventory management, recipe and menu costing, procurement and purchase order controls, production scheduling for bakery and kitchen operations, catering and banquet management, and labor scheduling. Crunchtime ERP was used to operationalize event sales and banquet program processes, enabling standardized menu and pricing structures across multiple event and retail locations.
Integrations accompanied the rollout, with Crunchtime ERP connected to existing CRM and database tools and explicit point of sale and event systems referenced in operational notes, including Salesforce, Tripleseat and Micros. The implementation included data transition activities to consolidate customer, event and inventory records into the Crunchtime ERP environment, and real time synchronization between site-level sales terminals and the central application to align inventory and cost data.
Governance and workflow restructuring centered on cross-functional coordination between Sales, Marketing, Events, Catering, Kitchen Operations and Finance. The Director of Sales, Marketing and Events led data and CRM consolidation efforts, defined event-to-operations handoffs for banquet and catering workflows, and established process ownership for menu costing, ordering cadence and staff scheduling within the Crunchtime ERP framework.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Boudin Bakery implemented Microsoft 365. Web source evidence indicates Microsoft 365 is used on their website and serves as the primary Collaboration platform for internal teams. Boudin Bakery uses Microsoft 365 for Collaboration to support internal communication, document management, and content publishing across corporate functions.
The deployment appears aligned with standard Microsoft 365 Collaboration capabilities, including hosted email and calendaring, team chat and meetings, cloud file storage with co-authoring, and SharePoint-based intranet and site publishing. Configuration elements likely include tenant-level identity and access controls, mailbox and site provisioning, and document versioning and lifecycle workflows to enable real-time collaboration and knowledge sharing. Microsoft 365 is identified as the application name and underpins collaboration and content workflows used by the organization.
Operational coverage focuses on corporate collaboration and content processes for marketing, operations, and office staff, integrating internal communications and document workflows into a single Collaboration platform. Governance attention would be on centralized tenant administration, role-based access policies, and site and content governance to control publishing and information access within Microsoft 365.
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Event Management | Collaboration |
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2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Product Information Management | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2011 | 2011 |
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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